Higher Logic Thrive Reviews & Product Details

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.

Product Website

Seller

Higher Logic

Discussions

Higher Logic Thrive Community

Languages Supported

English

Overview by

Sarah Spinosa

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Higher Logic Thrive Integrations

(2)

Verified by Higher Logic Thrive

Higher Logic Thrive Media

Higher Logic Thrive Demo - Higher Logic Thrive Community logged in view

See why Higher Logic is the premier choice for associations looking to supercharge member engagement. Bring members together 24/7 in the community, via email or in the app. With discussions, Q&A, library, events, and engagement tools like automation and our AI-driven Smart Newsletter – Hi...

Higher Logic Thrive Demo - Higher Logic Thrive Community logged out view

Your value proposition shines on the logged out view of Higher Logic Thrive Community. Use this valuable space to remind members and prospects about the important work your association does.

Make your most valuable resources easy to find! Organize, house, and share your resources, including documents, images, videos, and more. Easily control access with sub-communities and security groups.

Higher Logic Thrive Demo - Engagement Scoring

See how engaged your members are so you can be sure you are providing value.

Gain insight from dozens of ready-made reports so you can refine your offerings and prove ROI.

Higher Logic Thrive Demo - Message designer

Easy-to-use marketing automation templates come pre-loaded or campaigns can be easily built based on your needs. Set campaigns to trigger based on user actions or inaction.

Official Downloads

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Amber W.

Mid-Market (51-1000 emp.)

12/6/2023

"Engaging Members Made Easier"

4/5

What do you like best about Higher Logic Thrive?

The ability to have both a community and email marketing platform combine is very helpful! We need to look at our full communications cycle and by using Higher Logic Thrive you are able to capture how people are communicating on your communities and engaging in email then pull it together to give them a personalized experience. On the email automation side I also love that Thrive Marketing is robust but still easy to use. Other platforms are so robust that it's hard to do the basics but with Thrive Marketing you can do a lot through automated campaigns, engagement scoring, and audience segmenting while also being able to quickly get an email out the door. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Initial integration process, poor customer support, and glitchy. Review collected by and hosted on G2.com.

Joey M.

Small-Business (50 or fewer emp.)

12/7/2023

"Higher Logic rises to the occasion to deliver best in class service for any SaaS we've used"

4.5/5

What do you like best about Higher Logic Thrive?

The support system they have in place is amazing. There are solutions and opportunities for growth when diving into their community as well. The product interface is very user friendly and works with all of our internal integrated systems. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The organization has grown so much that sometimes you get bounced around a bit when trying to get questions answered but that is a symptom of rapid growth Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

12/7/2023

"A Great Overall Solution for Networking Associations"

5/5

What do you like best about Higher Logic Thrive?

I love that it provides our members with a one-stop spot for all of their online networking needs and accessing resources. Customer support is fanstastic and they have made implimentation a breeze! Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

I wisht here was a bulk upload option for filling out our resource libraries with multiple entries at once. I love that I can attach multiple files to a single entry, grouping them together. However, it would be even more beneficial if I could prepare multiple library entries at once. Review collected by and hosted on G2.com.

Response from Sarah Spinosa of Higher Logic Thrive

edit

Thanks so much for your review!

I am happy to share that a bulk upload option is on the product roadmap for 2024. We are currently seeking beta testers so if you'd like to participate, please send me an email at sspinosa@higherlogic.com and we will be in touch.

Erica B.

Small-Business (50 or fewer emp.)

4/12/2023

"Easy transition and great customer support!"

5/5

What do you like best about Higher Logic Thrive?

It was a very easy transition from our old HL community to Thrive. Had a great transition team and have had wonderful support since. The Thrive community is easy to edit and having the Thrive marketing along with it is making my job much easier Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

When we made the switch Thrive membership was only for individuals. That has changed and I just found that out while at Super Forum. I am looking forward to some of the products that are coming out to continue to make the experience even better for our members. Review collected by and hosted on G2.com.

Devin S.

Producer

Small-Business (50 or fewer emp.)

4/11/2023

"Love the continuous developments to the higher logic platform."

5/5

What do you like best about Higher Logic Thrive?

What I like the best about Higher Logic is that the platform is built for associations. Having the neccessary tools and resources available to our team that help our society's marketing and community efforts allows us to focus on our plans without reinventing the wheel. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Sometimes I encounter bugs in the informz platform specifically when I'm working on an email. Examples include emails not saving resulting in lost progress and informz being unaccessible at random times of the work day.

One thing I would like to see is a slight UI update for informz to look more modern and less blocky. Review collected by and hosted on G2.com.

Jennifer C.

Small-Business (50 or fewer emp.)

4/11/2023

"Fabulous Customer Service"

5/5

What do you like best about Higher Logic Thrive?

I've worked with Higher Logic for 9 years, implementing communities at 2 different associations. I'm not a highly technical person, and I love that the HL staff is ready and willing to jump in and help to ensure your implement is successful and to provide ongoing support. They exceed my expectations every time. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

I honestly don't have much to share in terms of deficits. Every once in a while, and upgrade requires some implementation on our part. But I'd rather have innovation-induced work than no innovation. Review collected by and hosted on G2.com.

Ashley W.

Small-Business (50 or fewer emp.)

4/11/2023

"Awesome!"

4.5/5

What do you like best about Higher Logic Thrive?

Our association just signed with Higher Logic Thrive and have been working with them to move to THRIVE for emailing/community. I am very new to my association but what I have gathered from my conversations with staff (through email or during their Super Forum) or with known coworkers is that they really care about their clients and strive to help us succeed. They listen to what we have to say and work to improve their own product. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

At this time, I have nothing to say about dislikes for Higher Logic. I am a little concerned with email and campaigns overlapping - I was hoping there would be a tool to prevent us from sending a member multiple emails on a day by accident but there isn't. Review collected by and hosted on G2.com.

Ryan M.

Small-Business (50 or fewer emp.)

4/11/2023

"Looking forward to our new and THRIVEing community tool"

3.5/5

What do you like best about Higher Logic Thrive?

We are currently implementing the new Higher Logic Thrive product and so far have been hugely impressed with the breadth of knowledge and support for our relatively small 501(c)3 organization. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

The many tools that make up Thrive are still in the process of being fully integrated. However - the team is singularly focused on customer needs and always have a roadmap and plan for tighter integration across the product. Review collected by and hosted on G2.com.

Monica E.

Senior Manager, Member Engagement

Mid-Market (51-1000 emp.)

11/3/2022

"The HL Thrive Online Community makes engaging, networking and communicating simple for our members!"

5/5

What do you like best about Higher Logic Thrive?

I really enjoy the social medial look & feel of the member homepage. I also enjoy the landing/logged-out view page that allows our marketing team the freedom to promote our organization. Review collected by and hosted on G2.com.

What do you dislike about Higher Logic Thrive?

Of course, everything has its pros & cons. With our recent upgrade to the Thrive Online Community, we had a lot of customized pages in the navigation area that had to be copied over to the new community which became time-consuming. Review collected by and hosted on G2.com.