# Higher Logic Thrive Reviews **Vendor:** Higher Logic **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 435 ## About Higher Logic Thrive Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts. ## Higher Logic Thrive Pros & Cons **What users like:** - Users value the **exceptional customer support** from Higher Logic Thrive, noting the team's dedication and expertise in assisting them. (7 reviews) - Users appreciate the **intuitive platform** of Higher Logic Thrive, enhancing community engagement and fostering member interactions. (6 reviews) - Users value the **enhanced customer engagement** features of Higher Logic Thrive, facilitating vibrant community interactions and discussions. (4 reviews) - Users value the **flexibility and extensive customization options** of Higher Logic Thrive for effective community engagement. (4 reviews) - Users benefit from the **exceptional support team** at Higher Logic Thrive, enhancing member engagement and community networking. (4 reviews) - Users appreciate the **ease of use** in Higher Logic Thrive, enabling seamless community management without technical skills. (3 reviews) - Users appreciate the **extensive staff support** of Higher Logic Thrive, highlighting responsiveness and expertise in enhancing their experience. (3 reviews) - Branding Customization (2 reviews) - Customizability (2 reviews) - Customization Options (2 reviews) **What users dislike:** - Users find the **poor interface design** of Higher Logic Thrive clunky and not user-friendly, impacting overall navigation. (3 reviews) - Users face a significant **learning curve** with Higher Logic Thrive, requiring dedicated focus to navigate its extensive options. (2 reviews) - Users find the **limited customization** options in Higher Logic Thrive restrict their design and layout flexibility. (2 reviews) - Users find the **limited features** of Higher Logic Thrive, especially the lack of a mobile app, frustrating and outdated. (2 reviews) - Users often find the **missing features** , like Control + K, lead to confusion and limit functionality. (2 reviews) - Platform Limitations (2 reviews) - Poor Notifications (2 reviews) - Users find the **time-consuming setup** process requires dedicated effort, impacting overall experience and efficiency. (2 reviews) - Users face a **difficult learning process** with Higher Logic Thrive, making it challenging to utilize advanced features effectively. (1 reviews) - Difficult Setup (1 reviews) ## Higher Logic Thrive Reviews ### 1. Connects Members Nationwide and Encourages Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Molly B. | Marketing and Comms manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Higher Logic Thrive?** I like that members across the country can connect with one another and interact. **What do you dislike about Higher Logic Thrive?** I think when we have an external website, it’s hard to have both thrive and our word press account **What problems is Higher Logic Thrive solving and how is that benefiting you?** It is helpful to keep members engaged throughout the year when they aren’t attending conferences **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for sharing your experience! We’re so glad to hear that Higher Logic Thrive is helping your members connect with one another across the country and stay engaged year-round. Keeping members connected beyond conferences is such an important part of building a strong community, and we’re happy Higher Logic Thrive is supporting that goal for your organization. Thanks again for your review and for being part of the Higher Logic community! ### 2. Engaging Online Community for Discussions, Resources, and Events **Rating:** 4.0/5.0 stars **Reviewed by:** Judy C. | Community Engagement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Higher Logic Thrive?** Online community where association members can participate in discussions, access resources, consume content, learn about events, and more. **What do you dislike about Higher Logic Thrive?** The user experience could be more intuitive. **What problems is Higher Logic Thrive solving and how is that benefiting you?** They often develop new features and site improvements. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for your review, Judy! We’re glad to hear that Higher Logic Thrive is helping provide an engaging online space where your members can participate in discussions, access resources, consume content, learn about events, and more. We appreciate your feedback about the user experience and understand the importance of making the platform as intuitive as possible. Input like this helps guide our continued improvements. It’s also great to hear that you’re seeing value in ongoing feature development and site enhancements. We’re excited to keep improving the experience for you and your members. ### 3. Plenty of Support to Help You Get the Most Out of Thrive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Higher Logic Thrive?** I like that there’s a lot of support available to people to figure out how to use Thrive. **What do you dislike about Higher Logic Thrive?** It’s difficult to learn. The back end isn’t super user friendly. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Automation rules make it so that our small staff can focus more on member experience and less on the knitty gritty of our template style emails. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for your thoughtful feedback! We’re glad to hear that the support available has been helpful as you learn Higher Logic Thrive. We also appreciate your honesty about the learning curve and back-end experience. Feedback like this is important as we continue working to make the platform easier and more intuitive to use. It’s great to hear that automation rules are helping your small staff save time on routine communications and focus more energy on creating a better member experience. Leaving more time for connection with you members is always a top priority! ### 4. Great for Associations Building Authentic Member Communities **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica T. | Director, Digital Marketing and Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Higher Logic Thrive?** Useful for associations to build authentic online communities for members. **What do you dislike about Higher Logic Thrive?** A little hard to learn how to use as an admin because of all the options. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Allows members to connect with each other online. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for your review, Jessica! We’re glad to hear that Higher Logic Thrive is helping your association build an authentic online community where members can connect with one another. We appreciate your feedback about the admin learning curve. Because Higher Logic Thrive offers a wide range of options, it can take time to get fully comfortable, and your input helps us continue improving the experience for admins. ### 5. All-in-One Platform for Community, Marketing, and Member Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Krista M. | Sr. Manager, Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Higher Logic Thrive?** I like that it combines community, marketing and member engagement in one platform **What do you dislike about Higher Logic Thrive?** Downsides are that the backend is not intuitive and customization can be limited. **What problems is Higher Logic Thrive solving and how is that benefiting you?** The community hub helps engage our members, assist in easier and central communication (one platform to 'whitelist') and organization between committees, posts, groups, topics etc. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for taking the time to share your feedback, Krista! We’re glad to hear that Higher Logic Thrive’s ability to bring community, marketing, and member engagement together in one platform has been valuable for your organization. Creating a centralized hub where members can connect, collaborate, and communicate, while simplifying things like email deliverability through a single whitelisted platform, is exactly what we aim to help organizations achieve. It’s also great to hear that the community hub is helping your teams stay organized through committees, groups, and discussions. Many organizations find that having these interactions in one place makes it much easier to foster engagement and keep members connected. We also appreciate your honest feedback about the backend experience and customization. We know usability and flexibility are important, and our product teams are continually working to improve the admin experience and expand customization options so organizations can tailor the platform to their needs. Thanks again for sharing your experience Krista. We truly value the feedback and are glad Higher Logic Thrive is helping support your member engagement and communications!. ### 6. Comprehensive Marketing and Community platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Higher Logic Thrive?** It has amazing capabilities and when it is setup it does what we want. We like the capability to tailor both the communities and marketing to a multiple of different audiences within our membership and contact base. We find the data we can collect very useful and the training, tools and ongoing support extremely comprehensive. **What do you dislike about Higher Logic Thrive?** It does take some time and effort to set up, so you need to set aside the time to do this. However it is very worthwhile. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Gives us much better views of our email effectiveness and helps us target our information to be much more useful. Communities allow us to provide good information to specific types of members and contacts. The investment in time to learn the system is worthwhile as you build subsequent communities. We feel we can provide much better information in a more effective and targeted way and have the data and reporting to monitor this. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for your review! We’re so glad Higher Logic Thrive is helping you tailor marketing and community experiences, leverage data and reporting, and deliver more targeted value to your members. We appreciate your note on setup—it does take some time, but we’re thrilled you’ve found the investment worthwhile. We’re excited to continue supporting your success! ### 7. Great Community Platform with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica C. | Customer Advocacy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Higher Logic Thrive?** We’ve been using Higher Logic Thrive at Raptor Technologies to bring our community of school safety software users together and it’s been a big value add. Our customers now have a dedicated space to start discussions, ask questions, and share ideas directly with our product team. Since launching in 2023, we’ve come a long way, and we’re excited to explore even more of the powerful features Thrive offers to maximize the value of our subscription. What truly stands out, though, is the team behind the platform. Our dedicated contacts, Kimmie and Erin, know the product inside and out and consistently go above and beyond to support us. Whether it’s helping us grow membership, boost engagement, or brainstorm new strategies, their expertise and responsiveness make all the difference. While we’ve encountered a few minor limitations along the way, the overall experience has been excellent. We highly recommend Higher Logic Thrive to anyone considering a community platform. **What do you dislike about Higher Logic Thrive?** Some design and website limitations that restrict customization and layout flexibility. No visibility into who likes or follows posts and blogs. Limited options for automatically notifying our Product Team of new idea submissions. **What problems is Higher Logic Thrive solving and how is that benefiting you?** It’s given our customers a central place to connect, share ideas, and get answers, something we didn’t have before. **Official Response from bleehe@higherlogic.com Leehe:** > Jessica, it’s been a joy to watch you and your team at Raptor Technologies grow your community into the vibrant space it is today. We’re truly honored to have your recommendation and grateful for the ideas and feedback you’ve shared along the way. It’s wonderful to know you’ve felt supported throughout your journey with Higher Logic Thrive, and we look forward to celebrating many more successes together! ### 8. Conference Gave Me the Tools to Dive In Confidently **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Higher Logic Thrive?** I haven’t had much experience with it prior to coming to the conference. Now I feel like I have the tools I need to dive in. **What do you dislike about Higher Logic Thrive?** Since I don’t have much experience yet, I don’t have any feedback on this **What problems is Higher Logic Thrive solving and how is that benefiting you?** It will help our members stay better connected and have a better user experience **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for sharing your experience! We’re so glad the conference helped you feel more confident and equipped to dive into Higher Logic Thrive. It’s great to hear that you see the platform helping your members stay better connected and creating a stronger user experience. We’re excited for you to continue exploring what Higher Logic Thrive can do, and we’re here to support you as you get started. ### 9. Higher Logic assists member only engagement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Higher Logic Thrive?** The customer support is outstanding. Whenever we have questions or run into challenges, the support team is responsive, knowledgeable, and genuinely committed to resolving issues quickly. **What do you dislike about Higher Logic Thrive?** Some parts of the platform can feel clunky and not as intuitive as expected, especially when navigating between different functions. The biggest drawback is the lack of a standard mobile app, which feels like something that should be built in as a core feature. With more members engaging primarily through their phones, a dedicated app would make the platform much more user-friendly and accessible. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Higher Logic Thrive provides a dedicated, members-only platform where our community can connect, share experiences, and engage in discussions in a safe and secure environment. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for sharing your experience with Higher Logic Thrive! We’re thrilled to hear our customer support team has been such a strong resource for you, they take pride in being responsive and committed to resolving issues quickly. We appreciate your feedback on usability and mobile accessibility. Insights like this help us continue improving Thrive to make it even more intuitive for you and your members. It’s great to know Thrive is helping your community connect and engage in a safe, members-only space. Thank you for trusting us, we look forward to continuing to support your success! ### 10. Very Helpful with our Association Community **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Higher Logic Thrive?** Thrive has enabled us to quickly foster meaningful engagement within our membership. Our members are now able to network with each other more effectively and benefit from having a trusted space to gather information. **What do you dislike about Higher Logic Thrive?** Although this is a common challenge faced by most non-profits, I suspect that, like us, cost is always a concern. However, it remains necessary in order to effectively connect with our membership. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Member engagement was quite limited before we started using the Thrive platform. Since its implementation, we've noticed a significant change compared to our previous experience. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for sharing your experience with Higher Logic Thrive! We’re so glad to hear the platform has helped your members connect more meaningfully and build stronger relationships within your community. That kind of engagement is exactly what we love to see. We completely understand that cost considerations are always top of mind for associations and nonprofits, and we truly appreciate your perspective. Our goal is to ensure every organization gets lasting value from their investment in Higher Logic Thrive through deeper member connections, richer engagement, and time saved managing it all. Thank you again for being part of the Higher Logic community and for trusting us to support your mission. We’re excited to keep growing with you! ### 11. Great Community Forums, But Disappointing Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Heather N. | Manager, Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Higher Logic Thrive?** the community forums work great to bring members together **What do you dislike about Higher Logic Thrive?** poor customer service - I had an issue and they literally told me I broke it and it couldn't be fixed. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Provides an easy to manage community forum for our members. **Official Response from bleehe@higherlogic.com Leehe:** > Heather, thank you so much for taking the time to share your feedback and for giving Higher Logic Thrive a 4-star review, we truly appreciate it! We’re glad to hear the community forums are helping bring your members together. We’re sorry to hear your experience with customer support didn’t meet expectations. We understand how frustrating it can be when something goes wrong with your community site, especially on an important page. Our team worked diligently to restore your site the same day and stayed online late into the evening to make sure everything was back up and running. We take all feedback seriously and are always looking for ways to make our support experience smoother and clearer. Thank you again for being part of the Higher Logic community, we’re grateful for your partnership! ### 12. Higher Logic Review **Rating:** 4.0/5.0 stars **Reviewed by:** Nikki M. | Membership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Higher Logic Thrive?** We are able to reach more people with less effort and add the perfect visuals to compliment our mailings. **What do you dislike about Higher Logic Thrive?** We've had IQA sync issues before and our numbers were off. It has been corrected, but it did become an issue for a while. The customer support team did work with our association to figure out and resolve the issue in a timely manner. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We do not have any problems at this time. **Official Response from bleehe@higherlogic.com Leehe:** > Hi Nikki, Thank you so much for taking the time to share your feedback about reaching more of your target audience, more easily! We're thrilled to hear you've had a positive experience with us overall. We truly value our partnership with you and your team, and look forward to continuing to support your success. ### 13. Excellent Support and Guidance for Thrive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Higher Logic Thrive?** The flexibility and how many options there are for just about anything you can think of. **What do you dislike about Higher Logic Thrive?** Kind of the same thing! There are so many options that you really need someone focused on it much of the time to keep up with releases and know how to perform all of the options/tasks. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Thrive is creating a space for our members to speak with one another. Engagement leads to renewal, so that's our priority, along withem having a space to solve their problems and network. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for the fantastic feedback! We’re thrilled to hear you’re enjoying the flexibility of Higher Logic Thrive. Having an internal champion is always a great approach, but rest assured, our team is here to guide and support you every step of the way. We look forward to continuing our partnership and helping you achieve even more success! ### 14. A community that is easily manage and then there is CMS too **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Higher Logic Thrive?** Super intuitive and easy to use—no tech or website skills needed, even if you're running a community. Customer service is so fast, I know this from experience when things went south and needed help from multiple 3rd party, HL comes through first. **What do you dislike about Higher Logic Thrive?** Not so sure, might come back to you later. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Setting up automation when running several communities. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you so much for sharing your experience with Higher Logic Thrive! We’re thrilled to hear that you find the platform intuitive and easy to manage, and that our customer support team has been able to step in quickly when challenges arise. It’s great to know Thrive is helping you simplify automation across multiple communities, exactly the kind of efficiency we strive to deliver. We truly appreciate your feedback and look forward to continuing to support your success! ### 15. High potential but requires expertise which small communties do not have **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Higher Logic Thrive?** pulling lots of information together to make easy connections with members - access to support **What do you dislike about Higher Logic Thrive?** difficult to tell if members have correct settings without taking lots of time - privacy settings etc, not sure if people are getting emails and notifications. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Keeping track of members - disseminating information **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for your feedback! We’re glad Higher Logic Thrive helps you bring information together and strengthen member connections. We understand your concerns around privacy and notification settings, and we’re actively working to simplify these processes so communities of all sizes can manage them more easily. Our support team is always here with guidance and best practices to help you get the most out of Higher Logic Thrive. We truly appreciate your partnership! ### 16. An expansive platform that caters to all levels of needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Higher Logic Thrive?** The large range of support both directly from the staff including our strategic advisor and the ICT as well as online resources to self-educate and problem solve. **What do you dislike about Higher Logic Thrive?** Higher logic is still growing its international team/market so occasionally we have to work across AU to American time zones, but the team is very accommodating and flexible making the time difference only a minor inconvenience **What problems is Higher Logic Thrive solving and how is that benefiting you?** A place to store documents and a controlled space for our members to discuss topics that are easily moderated rather than across multiple social media pages **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for taking the time to share your experience with Higher Logic Thrive! We’re so glad to hear that both our team and our self-service resources have been helpful in supporting your success. It’s great to know that having a centralized space for documents and member discussions has made it easier for you to engage your community in a structured and manageable way. We also appreciate your feedback about time zone differences. As we continue to grow our international team, we’re committed to making collaboration as smooth as possible, and it’s encouraging to hear that our staff’s flexibility has made the process easier for you. Thanks again for your thoughtful review, we’re excited to keep supporting your community’s growth and engagement! ### 17. Informz is relatively user friendly and the Higher Logic Support Team are excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Higher Logic Thrive?** Integration between iMIS to ensure target groups are maintained correctly. **What do you dislike about Higher Logic Thrive?** Lack of 'known' functionality (like Control + K) catches me out sometimes. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Creating professional looking EDMs and maintaining up-to-date and complaint mailing lists **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for sharing your experience! We’re so glad to hear that the integration with iMIS is helping you keep target groups accurate and that Informz makes it easier to create professional, compliant mailings. It’s also great to know our Support Team has been a positive resource for you, and we’ll be sure to pass along the kudos. We appreciate your note on functionality expectations and will share that feedback with our product team. Hearing what catches users by surprise is incredibly valuable as we continue to improve. Thanks again for taking the time to share your insights! ### 18. A Guided Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander V. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Higher Logic Thrive?** One of the things I appreciate about Thrive and Higher Logic the most is their commitment to you as a client. They continuously offer their time and clear guidance through the application and updates to their platform(s). I legitimately have 0 consideration of any other option. **What do you dislike about Higher Logic Thrive?** My only dislike is much of their blogs do well to attempt giving information but it rarely carries perfect applicability to our given circumstance. Thankfully, they gave HUG as an appropriate safety net. **What problems is Higher Logic Thrive solving and how is that benefiting you?** It connects the members of our association, allowing them to be a mutual resource and immediately alleviating the communications tasking of our small team. **Official Response from bleehe@higherlogic.com Leehe:** > Thank you for taking the time to share your experience with Higher Logic on G2! We’re thrilled to hear that you've been enjoying Higher Logic Thrive. Your feedback is invaluable as we continue to improve and enhance our solutions to better serve you. If there’s ever anything we can do to further support your success, please don’t hesitate to reach out! Thanks again for being a part of Higher Logic—we appreciate you! Best, Brendan Leehe Customer Marketing Manager Higher Logic ### 19. User-friendly, member-friendly platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Higher Logic Thrive?** Higher Logic Thrive is an aesthetically pleasing and more intuitive platform, helping to drive engagement with members. Our members love our new homepage and how easy it is to see the latest conversations! **What do you dislike about Higher Logic Thrive?** There are still very clunky, outdated things about the Higher Logic platform (libraries in particular) that we find limiting. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We want seamless integration between our AMS and our online community platform and our marketing automation software so that our communication and engagement with our members solves problems, instead of creating them. We also want to see how our members are engaging with us, so we can foster that engagement, as well as identify weak areas that we can bolster with program support. ### 20. Great platform for community engagement and management **Rating:** 5.0/5.0 stars **Reviewed by:** Mobasser A. | Digital Marketing Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Higher Logic Thrive?** A very ordinary platform for growing and walking on line communities is Higher Logic Thrive. It offers robust engagement equipment that facilitate effortless verbal exchange amongst neighborhood members. It is pretty superb in encouraging engagement due to the fact it can be used to create discussions, surveys, and custom-made material. Its giant customization selections and interplay with different advertising and marketing equipment are additionally necessary blessings for groups making an attempt to create devoted, energetic communities. **What do you dislike about Higher Logic Thrive?** Despite its many strengths, Higher Logic Thrive has many drawbacks when it comes to customization of the design and design. The shape of the web site can from time to time experience a little stiff, and new customers may also want to go via a mastering curve to use the extra state-of-the-art features. Furthermore, sure third-party software integrations can be problematic or name for greater setup. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Higher Logic Thrive is fixing the venture of constructing and preserving a vibrant, engaged on-line community. It gives an all-in-one platform that approves corporations to without difficulty control member interactions, create significant content, and facilitate ongoing discussions. For me, it has streamlined the technique of enticing with participants by way of presenting facets like centered messaging, match management, and customized content material delivery. This has helped enhance communication, expand participation, and create a feel of belonging inside the community. By making use of the platform, I’ve been capable to enhance member retention, make bigger the price of our community, and attain insights that immediately make a contribution to enterprise increase and patron satisfaction. ### 21. Feedback on Volunteer Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Diana M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Higher Logic Thrive?** The Volunteer Manager product allowed us to launch our Volunteer Program broadly to our membership. We were finally able to have an open call for volunteers that allowed for a transparent volunteer application and approval process and streamlined efficiencies in our organization. We have found new volunteers that we never would have found before with our prior process. Our volunteer engagement has increased dramatically and our pipeline of leadership and volunteers is stronger than it has ever been! **What do you dislike about Higher Logic Thrive?** The Mentor Match platform did not serve our members well. You should learn how the platform works and see if your members will be motivated to use that product by self servicing. We use Volunteer Manager for our mentoring program and that has worked really well for managing our mentor match program internally. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We did not have a Volunteer Management program across our association until we launched Volunteer Manager. This allowed us to improve our process, following best practices for volunteer management, and improved efficiencies . ### 22. Higher Logic proves to be a great connection resource **Rating:** 5.0/5.0 stars **Reviewed by:** Heather W. | Director of Governance and Strategic Initiatives, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Higher Logic Thrive?** The Higher Logic Thrive provides the needed resources to keep members connected. It supports our commities/sections/groups by giving them a place for file sharing and discussion. These tools are packaged in an easy to navigate platform, which is a stellar benefit for our members. And, on top of sll this, the Higher Logic support has always been quick, responsive, and helpful. Thanks! **What do you dislike about Higher Logic Thrive?** There is nothing to dislike. My only concern in there are so many tools to use, I want to endure I properly learn them to best maximize the product. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Committe/group management (files and discussions). ### 23. Customized platform that really elevates your association! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Higher Logic Thrive?** We recently switched to HigherLogic Thrive and have enjoyed the the potential to elevate your platform as well as a one stop shop for our members for literally everything. The customer support is fantastic and is quick to help us with any problem! **What do you dislike about Higher Logic Thrive?** Once you move to standalone, theres no option to upload demographics attached to already created profiles in bulk. (not really a dislike, just manual work on our end) **What problems is Higher Logic Thrive solving and how is that benefiting you?** A one stop shop for our members to get all the information they need! ### 24. HigherLogic: An Upgrade! **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Higher Logic Thrive?** Higher Logic Thrive provides our users with an experience that looks and feels more like the social sites they are used to using. For this reason, it encourages more interaction and provides the users with a smoother experience. I also can't say enough good things about the customer service support. **What do you dislike about Higher Logic Thrive?** I look forward to Higher Logic Thrive coming out with more ways for site admins to customize the design and functions of their website. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Higher Logic Thrive is allowing our members to access our site and resources with greater ease. They are also implementing changes that make editing the website easier for admins. ### 25. The bar has been set high for collaboration platforms - Higher Logic is the clear leader **Rating:** 5.0/5.0 stars **Reviewed by:** Dave G. | Director of Technology and Digital Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Higher Logic Thrive?** Higher Logic continues to improve the user experience and administrative capabilities for Thrive. We are thrilled with their support and innovation. **What do you dislike about Higher Logic Thrive?** The phrase, "you get what you pay for," is a good way to summarize their platform. We wanted the best, and we paid for the best. There are a lot of other products out there that may cost less, but at what cost? Our members deserve the best and we can justify the cost by the time and frustation we save administering the system. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Lack of online collaboration and file storage among our committees ### 26. Engaging Members Made Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Amber W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Higher Logic Thrive?** The ability to have both a community and email marketing platform combine is very helpful! We need to look at our full communications cycle and by using Higher Logic Thrive you are able to capture how people are communicating on your communities and engaging in email then pull it together to give them a personalized experience. On the email automation side I also love that Thrive Marketing is robust but still easy to use. Other platforms are so robust that it's hard to do the basics but with Thrive Marketing you can do a lot through automated campaigns, engagement scoring, and audience segmenting while also being able to quickly get an email out the door. **What do you dislike about Higher Logic Thrive?** Initial integration process, poor customer support, and glitchy. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Automating email campaigns to save staff time. ### 27. Higher Logic rises to the occasion to deliver best in class service for any SaaS we've used **Rating:** 4.5/5.0 stars **Reviewed by:** Joey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Higher Logic Thrive?** The support system they have in place is amazing. There are solutions and opportunities for growth when diving into their community as well. The product interface is very user friendly and works with all of our internal integrated systems. **What do you dislike about Higher Logic Thrive?** The organization has grown so much that sometimes you get bounced around a bit when trying to get questions answered but that is a symptom of rapid growth **What problems is Higher Logic Thrive solving and how is that benefiting you?** Grouping our audience, engaging and promoting to them as well ### 28. A Great Overall Solution for Networking Associations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Higher Logic Thrive?** I love that it provides our members with a one-stop spot for all of their online networking needs and accessing resources. Customer support is fanstastic and they have made implimentation a breeze! **What do you dislike about Higher Logic Thrive?** I wisht here was a bulk upload option for filling out our resource libraries with multiple entries at once. I love that I can attach multiple files to a single entry, grouping them together. However, it would be even more beneficial if I could prepare multiple library entries at once. **What problems is Higher Logic Thrive solving and how is that benefiting you?** It is providing us a workspace for our committees and for our members to network online. **Official Response from Sarah Spinosa:** > Thanks so much for your review! I am happy to share that a bulk upload option is on the product roadmap for 2024. We are currently seeking beta testers so if you'd like to participate, please send me an email at sspinosa@higherlogic.com and we will be in touch. ### 29. Easy transition and great customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Erica B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Higher Logic Thrive?** It was a very easy transition from our old HL community to Thrive. Had a great transition team and have had wonderful support since. The Thrive community is easy to edit and having the Thrive marketing along with it is making my job much easier **What do you dislike about Higher Logic Thrive?** When we made the switch Thrive membership was only for individuals. That has changed and I just found that out while at Super Forum. I am looking forward to some of the products that are coming out to continue to make the experience even better for our members. **What problems is Higher Logic Thrive solving and how is that benefiting you?** It is enabling us to get out information out to the correct audiences. We are still working on the engagement to have a thriving community but it is great to have a one stop shop for people to get information about what we are doing. ### 30. Love the continuous developments to the higher logic platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Devin S. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Higher Logic Thrive?** What I like the best about Higher Logic is that the platform is built for associations. Having the neccessary tools and resources available to our team that help our society's marketing and community efforts allows us to focus on our plans without reinventing the wheel. **What do you dislike about Higher Logic Thrive?** Sometimes I encounter bugs in the informz platform specifically when I'm working on an email. Examples include emails not saving resulting in lost progress and informz being unaccessible at random times of the work day. One thing I would like to see is a slight UI update for informz to look more modern and less blocky. **What problems is Higher Logic Thrive solving and how is that benefiting you?** As we're preparing to launch Thrive to our community members, we're excited for our members to use the platform. The social media-like feed seems familiar and intuitive to what our various target audiences will be attracted to. ### 31. Fabulous Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Higher Logic Thrive?** I've worked with Higher Logic for 9 years, implementing communities at 2 different associations. I'm not a highly technical person, and I love that the HL staff is ready and willing to jump in and help to ensure your implement is successful and to provide ongoing support. They exceed my expectations every time. **What do you dislike about Higher Logic Thrive?** I honestly don't have much to share in terms of deficits. Every once in a while, and upgrade requires some implementation on our part. But I'd rather have innovation-induced work than no innovation. **What problems is Higher Logic Thrive solving and how is that benefiting you?** HL connects members from across diverse locations, experiences, and industries in a way associations struggle to achieve without the platform and the technology. ### 32. Awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Higher Logic Thrive?** Our association just signed with Higher Logic Thrive and have been working with them to move to THRIVE for emailing/community. I am very new to my association but what I have gathered from my conversations with staff (through email or during their Super Forum) or with known coworkers is that they really care about their clients and strive to help us succeed. They listen to what we have to say and work to improve their own product. **What do you dislike about Higher Logic Thrive?** At this time, I have nothing to say about dislikes for Higher Logic. I am a little concerned with email and campaigns overlapping - I was hoping there would be a tool to prevent us from sending a member multiple emails on a day by accident but there isn't. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Being able to use one platform to pull lists, send emails, gain engagement on our Community. ### 33. Looking forward to our new and THRIVEing community tool **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Higher Logic Thrive?** We are currently implementing the new Higher Logic Thrive product and so far have been hugely impressed with the breadth of knowledge and support for our relatively small 501(c)3 organization. **What do you dislike about Higher Logic Thrive?** The many tools that make up Thrive are still in the process of being fully integrated. However - the team is singularly focused on customer needs and always have a roadmap and plan for tighter integration across the product. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We're integrating our prior tools into one unified platform with myriad new features. This will decrease communication friction and enable large scale knowledge retention among our membership. ### 34. The HL Thrive Online Community makes engaging, networking and communicating simple for our members! **Rating:** 5.0/5.0 stars **Reviewed by:** Monica E. | Senior Manager, Member Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Higher Logic Thrive?** I really enjoy the social medial look & feel of the member homepage. I also enjoy the landing/logged-out view page that allows our marketing team the freedom to promote our organization. **What do you dislike about Higher Logic Thrive?** Of course, everything has its pros & cons. With our recent upgrade to the Thrive Online Community, we had a lot of customized pages in the navigation area that had to be copied over to the new community which became time-consuming. **What problems is Higher Logic Thrive solving and how is that benefiting you?** The HL Thrive Online Community is solving the issue of members connecting with each other in a meaningful way. It provides our members a platform where they can network globally with their peers in real-time and allows them to problem-solve together not to mention share resources. ### 35. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Higher Logic Thrive?** The support is very helpful and willing to talk through different scenarios and use cases. **What do you dislike about Higher Logic Thrive?** It can sometimes be overwhelming because it can do so much. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Keeping our members connected. ### 36. Six Years In and Still Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Joe D. | Director of Council Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Higher Logic Thrive?** I've had nothing but a good experience with HL since we signed on. Set-up was a breeze. The system is very intuitive. The automation rules have saved me countless hours - no need to manually send out welcomes, thank yous, or a bunch of other simple emails. The HigherLogic User Group (HUG) has been a great resource to see what others are doing and crowdsource solutions to simple problems - and anything that's needed to be escalated with a support ticket has been resolved in a timely matter for me. **What do you dislike about Higher Logic Thrive?** The price. HL is not an inexpensive product - especially depending on whether you want any of the add-ons. For small organizations/associations, this is a pretty significant investment. **Recommendations to others considering Higher Logic Thrive:** If you can afford it, it's worth the investment. The automation rules are gold. **What problems is Higher Logic Thrive solving and how is that benefiting you?** HL is solving a few main problems. Number one, the automation rules save me time from having to manually send out a ton of emails. Number two, the reports quickly provide a good gauge of the involvement over the listserv/discussion board. This way, I can have an idea of where to adapt some of our strategies. Number three, it's giving members a quick and easy way to interact with each other - increasing the likelihood of their renewal. ### 37. Great Community Features **Rating:** 4.5/5.0 stars **Reviewed by:** Kaylen H. | Manager of Online Communities, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Higher Logic Thrive?** Higher Logic has a lot of amazing features that help build member engagement. We especially love the ability to build microsites for each of our specialty groups. Our members also love the discussion board, event calendar, member directory, and member resource library features. **What do you dislike about Higher Logic Thrive?** One downside that I've run into is feeling like I need to contact support for items that I wish I could do myself. For example, mass updating the email preferences of our groups. I also wish the reports included more data and would go back further than a month at a time. It would be really nice to see our annual data in the reports. **Recommendations to others considering Higher Logic Thrive:** I would recommend hiring either an internal or external consultant. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We utilize Higher Logic's microsite feature to create personalized websites for each of our specialty groups. Higher Logic has a lot of different widget options available to help us personalize the websites and build member engagement. We use the discussion board to allow members to stay engaged with each other and leadership, even through their emails. The member resource library allows our members to share valuable documents and resources. And the member directory gives our members the ability to find each other and connect either through the website or their own email. We use the member directory feature for mentor/mentee searches too. The ability to give our members selective admin privileges also provides our volunteers the opportunity to make edits to their own websites. ### 38. Effective tool for Member Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Ann T. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Higher Logic Thrive?** I admit I was skeptical about purchasing Higher Logic Community because I was not sure the benefit would warrant the cost - staff convinced me to try it. Within the first three months, I saw the value of the community, especially for the association board and committees, and began to see the potential for membership engagement. About the same time, the pandemic hit! The community platform was a lifeline for many of our members. The opportunity to engage with each other on the platform was a valuable networking avenue, especially when our members were isolated and disconnected from each other. Now that restrictions regarding work location and travel are being lifted, our members are still using the community at a high engagement rate. The association membership has grown in the past two years. I attribute some of that growth to enhanced engagement through the community platform. **What do you dislike about Higher Logic Thrive?** The search feature for past posts or conversations is cumbersome. **What problems is Higher Logic Thrive solving and how is that benefiting you?** The community platform has enhanced board and committee communication and productivity. The community has quickly become perceived as a significant benefit of membership; thus, it has contributed to member recruitment and retention. ### 39. Easy to setup and engagement building **Rating:** 4.5/5.0 stars **Reviewed by:** Vasan S. | Manager, Member Insight and Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Higher Logic Thrive?** The setup is very intuitive and easy even for a non-coder. The support staff and the HUB community are efficient in answering any questions or resolving any issues. The community is also user-friendly for our diverse membership. I would highly recommend it to build a safe space for members to exchange and build relationships. **What do you dislike about Higher Logic Thrive?** The polling tool could be a bit more elaborate. Currently the basic functions doesn't allow it's usage for a different variety of needs. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We were looking to establish a safe space where our member community can network, exchange ideas, find solutions for their problems and have a sense of belonging. With the support of HL team, hard work, our member community's collaboration and time, we've managed to create this environment we were looking for our members. ### 40. Higher Logic is a great benefit for members **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Higher Logic Thrive?** It has a seamless integration with our AMS **What do you dislike about Higher Logic Thrive?** It can be complicated to learn the HL lingo **What problems is Higher Logic Thrive solving and how is that benefiting you?** It is giving our members an easy way to connect with each other ### 41. Non-Profit Executive Assistant **Rating:** 3.0/5.0 stars **Reviewed by:** Sarah C. | Project Manager & Digital Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Higher Logic Thrive?** I like the Email Delivery Management set-up, integration with OneDrive/SharePoint, permalink option for posts, refineable search tool for locating specific posts, attachments, users, etc., and the professional/clean appearance of email notifications when posts are made to communities. **What do you dislike about Higher Logic Thrive?** I dislike the Library as I do not find it efficient (it takes too many clicks to upload, move, delete items) or intuitive, especially for new users. The Folder View is cleaner than the List View from an organiational perspective, but the Folder View feels dated and clumsy all the same. Also, I don't particularly appreciate that there is no way to export whole Discussion threads. **Recommendations to others considering Higher Logic Thrive:** HL Online Community has been very effective as a discussion platform and mass communication tool for the non-profit that I work for. It has not been as effective as a document storage/organization tool. I would recommend it as a communication platform but not as a primary document storage platform. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We are solving the problem of having a secure space to store documents and host discussions for specific groups of people inside and outside the office. We rely on HL for mass communication with a large audience. Many productive and essential conversations have happened because of the Discussion threads on AFG Connects [Higher Logic]. ### 42. Higher Logic Does It All **Rating:** 5.0/5.0 stars **Reviewed by:** Becca C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Higher Logic Thrive?** I really like the ease of use in editing pages and the content display options. There is also a wealth of information from the community and within the HL Academy (an invaluable resource). **What do you dislike about Higher Logic Thrive?** Some of the back-end site setup navigation is a little confusing, hard to remember where something is if I don't access it a lot. I wish the site admin and page edit areas were more intertwined or at least easier to jump between the two within the same page. **Recommendations to others considering Higher Logic Thrive:** Ensure you have a dedicated community manager and IT personnel to assist in set-up and maintenance. It may seem obvious but many companies think existing personnel can take on this task when it really needs to have a dedicated team for it. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Our Higher Logic community is helping our members connect in more specific and related ways. Members are getting more and more comfortable posting their common or rare questions as our community engagement grows. Two years ago we merged two companies, thus merging two different sets of agencies. This community has helped agency members get to know one another and feel more connected in a very remote world. ### 43. Intuitive Software - Awesome Company Culture **Rating:** 4.5/5.0 stars **Reviewed by:** Megan C. | Directory, Digital Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Higher Logic Thrive?** Tipping points for the Higher Logic online community were the user-friendly admin, the company's experience with NetForum integration. Higher Logic currently has no competitors in this space. **What do you dislike about Higher Logic Thrive?** The downside to the Higher Logic online community is the one-way integration. It would be awesome to have two-way sync between it and our association management system - NetForum. **Recommendations to others considering Higher Logic Thrive:** Our Higher Logic online community's setup was very straightforward. The integration and implementation teams were friendly, patient, and super supportive during its roll-out. I highly recomend taking advantage of Higher Logic's robust training academy. They offer free live instructor-led courses delivered via a Zoom meeting format-all attendees have a training sandbox environment to engage in hands-on exercises. Sandbox training helped me explore the product's capabilities and made me a confident administrator. **What problems is Higher Logic Thrive solving and how is that benefiting you?** The Higher Logic online community gives our members quick assess to each other's contact information. It also gives them an easy and intuitive platform on which to network and share industry information. ### 44. A solid community product that's being continually improved **Rating:** 4.5/5.0 stars **Reviewed by:** Michael L. | Senior Digital Product and Analytics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about Higher Logic Thrive?** The automation aspects of community management are powerful. The ability to dynamically build lists based on behavior and demographics then use those to run engagement campaigns elevates the community tool above a simple forum or social networking site or listserv. **What do you dislike about Higher Logic Thrive?** The cost. I say that a little tongue-in-cheek, but the community product is not inexpensive. That said, you get a lot for your money, and Higher Logic isn't a company that nickels and dimes you after signing a contract. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Our communities exist to bring together professional peer groups and allow them to ask and answer questions, share ideas, and exchange work samples. Our community members are not competitors, and they actively work to help each other. This was especially obvious during the early days of the pandemic when HR and finance people were helping each other understand and respond to new rules and requirements. ### 45. A Virtual Networking Hub **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Higher Logic Thrive?** I love that the online community provides a central place for members to connect with one another in this virtual world we all live in. This allows us to provide a networking opportunity that many other organizations don't have. **What do you dislike about Higher Logic Thrive?** The reporting interface for Higher Logic's Online Community isn't the most user-friendly to read or easy to navigate. I find myself often submitting support tickets seeking help in finding the data I need. **Recommendations to others considering Higher Logic Thrive:** Consider investing time and energy into improving the reporting function. Focus group users to gain feedback as to what we want and what we need. **What problems is Higher Logic Thrive solving and how is that benefiting you?** The problem that the Online Community solves for us is our member's desire to connect with like-minded peers. This has become a popular member benefit and a new way to reach those that were previously not engaged. ### 46. The Online Community is user-friendly and our members find it very valuable! **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah S. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Higher Logic Thrive?** It's easy to use, and our members find the Online Community an extremely valuable member benefit **What do you dislike about Higher Logic Thrive?** Some of the Online Community super admin features are a little difficult to navigate. Informz seems to malfunction fairly often, which can sometimes majorly interfere with our email calendar. **What problems is Higher Logic Thrive solving and how is that benefiting you?** Our members are finding it an extremely helpful tool to stay connected, particularly throughout the ongoing pandemic. ### 47. A Wealth of Information and Best Practices **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor F. | Marketing Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Higher Logic Thrive?** HL has so many resources, libraries, communities, and educational events that make it easy to get the information needed. Plus their support team is very fast and so helpful. **What do you dislike about Higher Logic Thrive?** Although all of the resources are amazing, sometimes it can be slightly overwhelming to find exactly what I want. When that is the case I usually reach out to our contact and they always point me in the right direction :) **Recommendations to others considering Higher Logic Thrive:** Be proactive - HL is a wealth of information of how to use their software and best practice for community success. Use their resources, attend their webinars, get involved! **What problems is Higher Logic Thrive solving and how is that benefiting you?** The HL communities allow me to connect with others who also have a Mentor Program so we can share best practices, tips, and resources on what has worked best for us. ### 48. Our Higher Logic Platform changed the culture of our organization **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel T. | Chief Executive Officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Higher Logic Thrive?** I like the engagement we see from our members sharing information, asking questions and helping each other, while getting to know each other better. It's easy to use for all ages. **What do you dislike about Higher Logic Thrive?** There is nothing I dislike about the platform, everything functions well and it has several themes you can choose from to customize so that your platform represents your organization, your logo colors, etc. **Recommendations to others considering Higher Logic Thrive:** I recommend using the platform for all of your volunteer groups (if applicable) - committees, task forces, workgroups, etc. It is very functional and the notifications (and ability to regulate the frequency) are extremely helpful as well. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We are increasing our member engagement and participation. Building deeper relationships and changing our culture to one of caring and helping, creating a more welcoming and inclusive environment across our organization. ### 49. The support you need for building an online community **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Higher Logic Thrive?** The platform contains what we need to connect our community members in an easy-to-access, friendly way for the user, which was our ultimate goal. Tools for automating processes and creating reports are detailed and help provide the information we need behind the scenes. We've been able to personalize the feel and experience. Most of all, the support has been excellent, and we can't say enough about our key team members who led us through the process. Thank you! **What do you dislike about Higher Logic Thrive?** If there is one thing I would change, it would be for the announcements to show up in the user's daily digest even if there is no discussion thread activity on that day. **What problems is Higher Logic Thrive solving and how is that benefiting you?** We have a national society and needed to connect our members so that they could easily find each other and discuss important topics. We also have committees that need private areas to connect and do work. The online community makes it convenient for them to network and collaborate on their own time. ### 50. Great customer service, good platform, ability to connect with community managers and share ideas. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Higher Logic Thrive?** The customer service is fantastic! Quick responses and always helpful. Even if what I want done is not possible. I appreciated them trying. A but pricy for value but still good for what it is. **What do you dislike about Higher Logic Thrive?** The inability to connect the volunteer portal with the online community. The document library and the new mobile app need some work. The price is high compared to competitors. **Recommendations to others considering Higher Logic Thrive:** I am lucky that I have a graphic designer who has been able to tailor our site in ways many cannot. I was also very lucky to have a wonderful HL implementation manager who unfortunately is no longer with the company but helped tremendously when we put the site together. It's a great product but pricey. It beats out its competitors because of the document library. **What problems is Higher Logic Thrive solving and how is that benefiting you?** It allows our members to connect, share and network 24/7 which we never had before. It's one central area for all members to access documents and recordings. It allows members to find each other using the directory. ## Higher Logic Thrive Discussions - [CEO AMA?](https://www.g2.com/discussions/ceo-ama) - 1 comment, 1 upvote - [What is Higher Logic Thrive used for?](https://www.g2.com/discussions/what-is-higher-logic-thrive-used-for) - 1 comment - [What is an online community platform?](https://www.g2.com/discussions/what-is-an-online-community-platform) - 1 comment - [What is the main function of online community groups?](https://www.g2.com/discussions/what-is-the-main-function-of-online-community-groups) - 1 comment - [How much does higher logic cost?](https://www.g2.com/discussions/how-much-does-higher-logic-cost) - 1 comment - [View Higher Logic Thrive pricing details and edition comparison](https://www.g2.com/products/higher-logic-thrive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A21%3A49+-0500&secure%5Bsession_id%5D=3e5cfa8d-bbde-47cb-8105-1ba8a81ae0fb&secure%5Btoken%5D=89da02bcc3eff7f59e2e91ef203ee213f9e9fa1da4c3c80b3bdc78b3f78f4bad&format=llm_user) ## Higher Logic Thrive Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [iMIS](https://www.g2.com/products/imis/reviews) - [Rhythm](https://www.g2.com/products/rhythm-systems-rhythm/reviews) ## Higher Logic Thrive Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Campaign Management** - Event / Webinar Marketing **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Reporting & Analytics** - Basic Reporting - ROI Analytics **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Higher Logic Thrive Alternatives - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - 4.6/5.0 (672 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) - 4.4/5.0 (251 reviews)