Hearsay, A Yext Company Pros and Cons

Hearsay has always been helpful. Our account manager and other team members are always timely in their responses and available for communication. The program helps agents integrate social media into their businesses without having to go out of their way to plan ahead. Review collected by and hosted on G2.com.

There have been points that I wish Hearsay had a little bit more connection with outside social media platforms to be able to better assist their customers when they run into issues. Review collected by and hosted on G2.com.

The accessability of getting ahold of people. Customer service. Ann-Grace has always been good about reaching out and sceduling meeting. If there is ever an issue that arises I feel confident she would reply back quickly or appoint me or team memebers to the write person. The social media aspect is very user friednly and quick to learn. The intergration of other products/platforms is easy to set up and implement for our advisors. Review collected by and hosted on G2.com.

Nothing at the moment, every issues that has arised, have been addressed in a timely manner. Review collected by and hosted on G2.com.

Financial advisors have the ability to post compliantly to social media accounts. It is easy to create and add content to the library, including scheduling. Review collected by and hosted on G2.com.

The platform can be a little clunky in terms of browsing your activity feed. I wish there were a better way of sorting through Hearsay's curated content collections. Review collected by and hosted on G2.com.

Support during implementation and then transitioning to customer care has been great. The team has been attentive and available. The product (Relate) has been an excellent fit and works reliably. We use the Salesforce integration and it works well. Review collected by and hosted on G2.com.

Some customization during implementation was a little slow with overseas developer support, but that is pretty standard. Review collected by and hosted on G2.com.

Great for texting and linking to your systems! Review collected by and hosted on G2.com.

Nothing so far is great with the schedule and responses! Review collected by and hosted on G2.com.

The ease of use and our fast/efficient communication with our customer success manager. Review collected by and hosted on G2.com.

Our firm has had no issues so far with Hearsay. Review collected by and hosted on G2.com.

Hearsay has made growing our social program simple, providing amazing tools to get our sales folks engaged. Through usage of their dynamic campaigns, pre populated content and ROI tools, our social program has grown significantly througout the year! Review collected by and hosted on G2.com.

There are no downsides of using Hearsay, it is the best tool I have seen in the industry! Review collected by and hosted on G2.com.

Extremely easy to use and I love that you can scheudle your posts and marketing in advance. Review collected by and hosted on G2.com.

I wish I could upload more than one picture or content at a time for a post. Review collected by and hosted on G2.com.

The customer support tries to make everything possible and product development is very quick to make all change requests possible. The platform innovates itself on a regular basis. We are very happy with the platform due to its easy-to-use interface and the compliant use for social media. Review collected by and hosted on G2.com.

Limitations on LinkedIn post formats, due to LinkedIn API Review collected by and hosted on G2.com.

My CSM! She is always there to help me with any and all questions we may have. Review collected by and hosted on G2.com.

Would love to see more interactive dashboards surrounding EMV for end users Review collected by and hosted on G2.com.