HappySignals Experience Management for IT Reviews & Product Details - Page 2

As a Technical Consultant, I love that HappySignals is a plug-and-play solution: After inserting just one mail script, I can present the final solution to clients. This makes it easy to talk about potential value, and to talk constructively about meaningful measurements and drilldown opportunities. Review collected by and hosted on G2.com.

I am missing out-of-the-box reports to give 1) response rate and 2) how many percent of responders filled in the survey. Review collected by and hosted on G2.com.

The real time feedback, this allows use to make some tangible improvements. The interface is very easy to navigate. Review collected by and hosted on G2.com.

Would like the ability to customise some of the calculations (%) compared to the number of tickets logged. Improvement to the two way integration into our ITSM tool. Review collected by and hosted on G2.com.

Within the last few years, the HappySignals tool has helped our company to steadily improve our end user experience. It is a valuable tool also for our partners and an important part in our common IT service development. It provides us possibility to recognize the areas which need to be improved and is used also to motivate our customer service agents in their daily operations. Review collected by and hosted on G2.com.

To get all relevant stakeholders involved of utilizing the data available. Not able to implement company spesific additional questions. Review collected by and hosted on G2.com.

Far more granular than many other tools and trends don't get lost in average scores. I also like being able to benchmark our scores against the scores of 1 million other users of the HappySignals tool around the world. Review collected by and hosted on G2.com.

Only negative is that many people are not aware of Net Promoter Scores and therefore a bit of explanation is required as to what an NPS score means. Not a reflection on HappySignals Review collected by and hosted on G2.com.

Real-time feedback/analytics enabling service managers and agents to intervene quickly. Review collected by and hosted on G2.com.

Labelling of fields for the end user to have the same understanding of the dashboards. Review collected by and hosted on G2.com.

Presentation of data in HappySignals portal. That we are part of a wider community who can share best practices. HappySignals team is able to accommodate our requirements in future releases. Review collected by and hosted on G2.com.

Not a great deal. Am very happy with the product and the support we receive. Review collected by and hosted on G2.com.

Easy navigation, well presented clean layout, very professional and helpful staff who are genuinely interested in improving the customer experience. Review collected by and hosted on G2.com.

Some challenges filtering data for deep-dive analysis. Can also be difficult to track tickets across multiple support groups. Review collected by and hosted on G2.com.

Happy Signals gives us the ability to monitor, track and measure the impact of the improvements we make to our environment and how our employees react to those changes.

Our employees are responding well to the ability to score IT and give us feedback as it relates to both Incidents and Requests, this feedback has allowed us to fix systemic issues that previously we were unaware of or not aware of the scale of the issue and so could reprioritise our staff and budget Review collected by and hosted on G2.com.

I'd like to be able to view the dashboard and slice the data from within Servicenow rather than having to go to the Happy Signals site Review collected by and hosted on G2.com.

I think the real-time portal view of our customer satisfaction is the most important part of this service. It is easy to follow from many different angles and point of views, how our situation is developing and what and where are the possible deviations. Then another part is the data that it is collecting in general and all possibilities for using it. The data is really valuable for us!

In addition to the data, we have enjoyed HappySignals' personnels' support towards our need. Our joint workshops have been very helpful and insightful, bringing new ideas and supporting our general point of view of the importance and meaning of user experience. Review collected by and hosted on G2.com.

It is not this systems fault, but we a suffering from too low answering rate. So, answering to this ticket-based survey should be done more appealing to our customers (and we have received help form HappySignals to this too). Review collected by and hosted on G2.com.

It is very easy to use and provides us data in a most structured way which we are using to monitor the SLA's of our Vendor and also to figure out the potential CSI candidates. It also gives us access to Benchmark which then motivates us to strive together to achieve those goals. Review collected by and hosted on G2.com.

The limitations to customise the form and the time window sometimes Review collected by and hosted on G2.com.