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guestXM Reviews & Product Details

guestXM Overview

What is guestXM?

Black Box Intelligence™, the leading provider of restaurant performance benchmarking, has officially introduced its experience management platform, GuestXM.™ The GuestXM™ platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing omnichannel guest feedback with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM™ serves over 300 companies, 2.4 million employees, 100,000 restaurant units, and $153 billion in annual sales revenue. For more information, visit https://guestxm.com.

guestXM Details
Languages Supported
English
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Product Description

Introducing GuestXM: CXM platform to predict & manage how employee retention impacts guest experiences that drive sales.


Seller Details
Year Founded
1995
HQ Location
Dallas, US
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Description

Black Box Intelligence™, the leading provider of restaurant performance benchmarking, has officially introduced its experience management platform, GuestXM.™ The GuestXM™ platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing omnichannel guest feedback with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM™ serves over 300 companies, 2.4 million employees, 100,000 restaurant units, and $153 billion in annual sales revenue. For more information, visit https://guestxm.com.


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Recent guestXM Reviews

WL
Werner L.Small-Business (50 or fewer emp.)
4.5 out of 5
"Amazing company & great people!"
The time and effort they put into your initial setup. Step by step guidance, Professional, Clean dashboards and UI friendly.
Carola M.
CM
Carola M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Are They Happy makes it easy!!"
ATH makes it really easy for us to keep track of the many reviewes we get. We never miss to respond anymore and get really nice analytics about wha...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Incredible software "
AreTheyHappy is an effective tool to communicate with all of our guests, as well as providing insights and analytics for each location as well as t...
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3 guestXM Reviews

4.5 out of 5
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3 guestXM Reviews
4.5 out of 5
3 guestXM Reviews
4.5 out of 5
G2 reviews are authentic and verified.
WL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about guestXM?

The time and effort they put into your initial setup.

Step by step guidance, Professional, Clean dashboards and UI friendly. Review collected by and hosted on G2.com.

What do you dislike about guestXM?

The only feedback is to make more video tutorials. Review collected by and hosted on G2.com.

Recommendations to others considering guestXM:

Give it a try. There is so much more you can do with this platform that a demo is necessary to really see the possibilities of this platform. Review collected by and hosted on G2.com.

What problems is guestXM solving and how is that benefiting you?

Social media integration with our stores.

More insight into our guest that enjoy our coffee.

With benefits like automation, brand growth, improve service & quality. Review collected by and hosted on G2.com.

Carola M.
CM
Marketing Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about guestXM?

ATH makes it really easy for us to keep track of the many reviewes we get. We never miss to respond anymore and get really nice analytics about what our customers think! Also, the ATH team is just incredible and always there for us!! Review collected by and hosted on G2.com.

What do you dislike about guestXM?

Nothing to not like!! We are very happy with the services and will continue to work with ATH. Review collected by and hosted on G2.com.

Recommendations to others considering guestXM:

Go for it, you won't regret :) Review collected by and hosted on G2.com.

What problems is guestXM solving and how is that benefiting you?

ATH saves us A LOT of time and headache! We get such a good overview and great reports and don't have to do anything more than reply. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about guestXM?

AreTheyHappy is an effective tool to communicate with all of our guests, as well as providing insights and analytics for each location as well as the brand. Review collected by and hosted on G2.com.

What do you dislike about guestXM?

When looking at insights about tagging, I would like there to be a way to see the insights for the entire brand as well as each location. Review collected by and hosted on G2.com.

What problems is guestXM solving and how is that benefiting you?

We are able to effectively communicate with our guests on multiple platforms. This allows us to provide the best experience for them. Review collected by and hosted on G2.com.

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