All Genesys Cloud CX Discussions
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Banks are reluctant to use Genesys Cloud because the data is hosted outside the country of their premises. Instead they opt for on-prem solutions. How the Genesys plans to address this?
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How would I set up a basic chat tree, similar to a standard IVR? (e.g. Welcome. Click here or typ...
We want to start using the chat functionality, and before building a Bot, we need a basic menu/tree for the chat visitors to go through, effectively mirroring our voice menu/tree. I hope the chat interface will display selection options in the form of buttons (1. Sales; 2. Customer Service; 3.... Read more
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G2
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common question.
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Just need to know as I'm planning to do so.
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We have lost clients because we cannot provide hold or reschedule functionality for emails. customers see this is basic functionality and are disillusioned that we cant provide it
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common question.
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Best way to do integrations with other software, such as Eureka Callminer and nGUVU, as well as the best way to take advantage of teh reporting information available.
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common question.
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How do you measure productivity and resource allocation models?
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common question.
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can the open case button be placed when I receive a call to my direct line in order to shorten th...
When I receive a call to my direct line, the option to open a case does not appear, and the number cannot be copied either
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G2
Verified User
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common question.
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Our ADFS SSO provider aromatically rolls over its certificates and we have to monitor those changes and manually upload new certificates to Genesys Cloud, which impacts the platform availability.
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common question.
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