# how do i reschedule emails or put them on hold?

We have lost clients because we cannot provide hold or reschedule functionality for emails. customers see this is basic functionality and are disillusioned that we cant provide it

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Bart O'Shea
- Net upvotes: 1


## Comments
### Comment 1

Hi Bart, this capability is included in our roadmap. As we work to add this capability for our customers, Genesys Cloud has two very active online communities that can help you reach the best solution. You can connect on community.genesys.com, or for a more detailed solution, I recommend the Developer Forum on developer.mypurecloud.com.

We are continuously releasing new features and capabilities. To stay up-to-date on new features be sure to check out our Release Notes. Additionally, we'd love to hear your feature requests and ideas through the Genesys Cloud Ideas Lab. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Product Marketing at Genesys



### Comment 2

Using states and wait feature in Architect 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Consultor técnico en Team vision



### Comment 3

Hi Methew, thanks for the response.

I was actually looking at that but because we are sending the email back out again so it hits the flow, does that not create another interaction ID? As this is still the one single interaction, for reporting purposes we would prefer to avoid that if possible.

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Bart O'Shea



### Comment 4

You can create a call flow with time delays on it and have users CC an address that points to that flow upon response. You can add a numerical hour amount or day amount in the body or header and reference that in the email delay flow to determine how far to reschedule the email out.

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Telecommunications Systems Administrator at Bright Horizons



### Comment 5

Best to comment on the Genesys Communities board for answers to these questions, and new features etc. 

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Systems Support Lead at Fonterra




## Related Product
[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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