GatherUp Pros and Cons

What we really like about GatherUp is how user-friendly and intuitive the platform is, making it easy for us to gather and manage customer reviews efficiently. The automation features are particularly helpful, allowing us to schedule review requests and follow-ups without any extra effort. We also appreciate the centralized feedback management, which keeps everything organized and accessible in one place. Additionally, the customization options for requests and communication are a great touch, allowing us to tailor our messaging to fit our brand’s tone and style. Above all, the support from Mike and Michelle has been outstanding—they’ve been incredibly patient and responsive, ensuring we get the most out of the platform. Their assistance has truly elevated our experience with GatherUp. Review collected by and hosted on G2.com.

None comes to mind at this given time. We are very happy. Review collected by and hosted on G2.com.

Mike made our onboarding process seamless. He communicated everything clearly, took the time to ensure we fully understood each step, and regularly checked in with us. He answered all our questions thoroughly and provided clear instructions and valuable recommendations on how to get the most out of the platform. Review collected by and hosted on G2.com.

None so far—their team has been consistently communicative throughout the entire process. Review collected by and hosted on G2.com.

Mike is absolutely phenomenal! The onboarding process was a breeze with his guidance! He was very intentional and attentive to any questions I had. He also encouraged me to always reach back out if I hit any road bumps during my time at GatherUp, which I was super appreciative of. Overall, it was above a 5 star experience!! Review collected by and hosted on G2.com.

Currently, I am highly satisfied with the service I have recieved. Review collected by and hosted on G2.com.

I considered another software but their sales people were more roadblocks than helpful, with layer upon layer of questions and not directly answering my questions first. I like some of the new features added (SMS Marketing, automated replies). Looking forward to implementing GatherUp for 5 of my existing clients. Oh, and onboarding was easy, insightful and fun Review collected by and hosted on G2.com.

When I find something I don't like, I'll come back to this site and let you know. Review collected by and hosted on G2.com.

Seamless review requests that yielded results Review collected by and hosted on G2.com.

The product is expensive for what it provides, especially when you have a lot of locations. Review collected by and hosted on G2.com.

Ease of use and support. GatherUp has set the bar high for other companies to follow. After you sign up, you get a dedicated support person who walks you through the entire process step by step, in dedicated video sessions to show you how it works and to answer any questions. It has a lot of bells and whistles so it's good to have this support, but it's also very easy to use once you know the basics. Review collected by and hosted on G2.com.

There isn't anything to dislike. There are a few features still missing that I am looking forward to in the next upgrade, like being able to combine locations for an aggregate review widget when using the tag manager for selective display. But this is a very minor detail in an otherwise great product. Review collected by and hosted on G2.com.

I love the way Gatlin and other employees faced with challenging customer service issues stick with you until the problem is solved. I left a competitor because of CS issues. GatherUp is exceptional! Review collected by and hosted on G2.com.

I would like to be able to turn off follow up emails with a toggle. As it is only one of seven can be turned off. Review collected by and hosted on G2.com.

Easy to use and deploy with great results. The software is easy to use for our store locations with very little training and is very intuitive. Not only has it helped to see what we're doing right as a business but where we can improve. Their customer support has always been there to resolve any problems, which are very infrequent, quickly. Review collected by and hosted on G2.com.

No complaints great product all around to help get important customer feedback. Review collected by and hosted on G2.com.

It is very simple to set up a campaign and get started with this tool. And installing the widgets and pop ups on this site is made extremely easy. The customer service is also always quick to respond and very helpful. Very useful online guide to help you figure out how to best use the tool, and implement the different features it offers. Review collected by and hosted on G2.com.

Unfortunately you cannot pause campaigns for reviews once you send out a list, like with BirdEye. Now that we know this, we can warn our clients ahead of time to ensure that they properly vet their email lists. Also, there are a lot of options (which is great) but the downside is that there isn't always enough explanation of the options in the actual tool itself. Review collected by and hosted on G2.com.

GatherUp is an extremely useful SEO tool that I would highly recommend. Their reputation management services have become a staple for our business. Our clients love the portal and the ability to manage their reviews from one spot. Customer service is also incredibly stellar - very quick to respond, very educational, professional, and friendly. They're never too busy to take time out for a quick consult call to educate you on what you're having issues with. The interface is pretty user friendly and intuitive, which is great for some of our older clients who still want to be in touch with the world of today's internet. Review collected by and hosted on G2.com.

I can't say there's really anything I dislike - any time I've had an issue with anything related to GatherUp, their customer service is very quick to respond and help out, and often teach me additional tips. Review collected by and hosted on G2.com.