GatherUp Pros and Cons

I love being able to tag reviews so they can be segmented for display on our websites. Whether it's a service or an individual, I can filter them for display in addition to sharing them on social media for added value. Their support is also a wonderful asset. Anytime we have a question they immediately reply and help in any way possible. I highly recommend GatherUp for your reputation management needs. Review collected by and hosted on G2.com.

Customizations can be limited, but overall this is outweighed by their excellent product. Review collected by and hosted on G2.com.

I like the GatherUp platform, but what I may like best is the customer service team. They are super easy to work with and always quick to help if needed. Thankfully, the platform is easy to use so I have not needed them often, but when I do, they take great care of me. Review collected by and hosted on G2.com.

There is not much that I do not like. The things that I was not initially satisfied with turned out to be my fault (not changing messaging options used on the forms and the like). Review collected by and hosted on G2.com.

It's a one-stop shop for everything review-related! Not only can we invite our clients to review us straight from the platform, but we can also respond to all reviews on the GatherUp account manager rather than logging into Google, Facebook, etc. It's been helpful to have the opportunity to see all reviews on one dashboard: office managers can ensure that each review has a response. Lastly, I can manage several businesses on one account which makes my life easier. Review collected by and hosted on G2.com.

I really like the platform! I just wish that we could publish some of the reviews we receive directly on GatherUp to google or facebook. I know that isn't possible but would be great! Review collected by and hosted on G2.com.

Excellent customer service, flawless platform. During onboarding they were with us every step of the way and helping navigate integrations. We have weekly and monthly check-ins with our GatherUp representative and their customer service has been top notch. The platform has never dissapointed and they continue to make new updates with helpful features. Review collected by and hosted on G2.com.

They do not currently integrate with Yelp. Review collected by and hosted on G2.com.

Love the functionality that allows review requests to automatically be sent to customers based on predefined triggers. Review collected by and hosted on G2.com.

The review display widgets for use on your company website are a bit dated. Really would love some more modern design options for those. Review collected by and hosted on G2.com.

Out of every software company we have dealt with, these guys are by far at the top! They address issues in a crazy short time and are always eager to get questions and concerns dealt with ASAP. Never had an issue they weren’t able to solve. Super responsive! Review collected by and hosted on G2.com.

The tool set up takes a little longer than we hope but not sure there is a better way out there Review collected by and hosted on G2.com.

Platform is mostly easy to use.

Pricing very good. Scales well.

Love kiosk mode. Review collected by and hosted on G2.com.

I was hoping for more success support having been working with one of the original founders in the past.

I wish there were more integrations such as NextDoor which has become a big trend for certain markets (real estate agents). Review collected by and hosted on G2.com.

GatherUp is not just another vendor we work with; they are a business partner. We discuss our goals, and they work with us to achieve them. Review collected by and hosted on G2.com.

I wish GatherUp could contact our clients and request reviews. Review collected by and hosted on G2.com.

Gather Up provides a robust and technically sound solution for companies to easily amendment customer feedback into their marketing.

It is always evolving and adding new elements to the service.

Customer support is excellent!! Review collected by and hosted on G2.com.

There's nothing that I don't really dislike. Review collected by and hosted on G2.com.