Gainsight Product Experience Reviews & Product Details - Page 3

Admin experience is straight forward as is product mapping. Similarly, provided you have proficient knowledge and experience, one can create quite intricate engagements and return good insight with regard to feature usage.

I didn't handle the implementation initially, but implementing the product into a second app was reasonably straightforward and well-documented. Review collected by and hosted on G2.com.

Data integrations can be a little clunky, as is data export, however once set up, runs reasonably smoothly. Review collected by and hosted on G2.com.

PX is a blend of usage tracking and visualization tool with adequate Dashboard features. It's in-app engagements and knowledge centre bot are the great advantanges of the product and makes it stand out from competitors. Review collected by and hosted on G2.com.

It would be great if the product can have a bit more flexibility with respect to reports and Dashboards. Review collected by and hosted on G2.com.

Using the PX analytics helps us determine which features customers are using, and how they are navigating through our product. We can share the data with other tools, including Gainsight CS, so that it is more accessible to others in the company.

The Customer Support staff is very responsive and helpful. Review collected by and hosted on G2.com.

The documentation is not very helpful, which leads to needing more assistance from Customer Support. Review collected by and hosted on G2.com.

mapper, integrations (but could be more), querybuilder + customer support Review collected by and hosted on G2.com.

implementation phase has taken too long for most of functionalities. We are reporting on feature level and not reporting to higher levels as We still dont have valuable attribute combinations. Some attributes function wiered when imported and are not usable. I liked to get more ideas what we can do with what we have. Review collected by and hosted on G2.com.

What sets Gainsight PX (GPX) apart from others in the industry is that it is actually two fully developed products combined into a Time to Value (TTV) Powerhouse. We are using GPX to better understand what Key Product Features (KPFs) are used by our clients and how those KPFs fit into their own workflow. After detailed analysis of how different types of clients engage with these KPFs at different times during the client lifecycle, we were able to benchmark what “healthy” looks like.

Combining this analysis with two way in-product communication with the end user, we allow our users to self-select their use case, and then we guide them to the KPFs that support their needs. We can reduce TTV for all new users to under 30 days, and truly tack healthy activity within 60 days of our client’s initial subscription to our products.

This two-way targeted customized communication has helped our client education program grow from 5% penetration to more than 30% in 18 months. (And we are still growing that number as we continue to better understand our client workflows.) Review collected by and hosted on G2.com.

No product UI or back end is perfect, and Gainsight PX is not unique here. Over the last three years, we have quarterly run into minor technical discrepancies here and there. But….

What I have never experienced before with another vendor, is the ongoing development we see in this platform as a direct result from feedback we share with the product team. The GPX user community is an outstanding set of practitioners all supporting similar use cases and sharing expertise and joining as a single voice to recommend updates, issue resolutions, and even new feature enhancements to the product team.

After three years of use of the platform, I can honestly say that it is actually twice good as it was when we started using it. Review collected by and hosted on G2.com.

Gainsight PX has a wide variety of options and integrations, and the customer service team is always willing to share their experiences and tips so you can make even better use of the platform. Review collected by and hosted on G2.com.

The UI can be a little bit confusing, and some options are harder to find than others. Review collected by and hosted on G2.com.

The level of detail it provides us to understand our customers' behavior, the usage of our platform, the improvements we can make on promoting certain sections, etc. We have also really taken advantage of the connection between Gainsight PX and NXT, which has taken our communication with our customers to a new level. Review collected by and hosted on G2.com.

We have requested certain feature requests of what we would consider are nice-to-haves but nothing that is really a blocker for us to do what we need to do and get the data we need. Sometimes there are some data inaccuracies, however, they have an amazing support system who does their best to easily resolve our challenges. Review collected by and hosted on G2.com.

It helps you create amazing experiences for customers, unify data, drive adoption, and reduce escalation. Review collected by and hosted on G2.com.

There is nothing that I dislike at this time. Review collected by and hosted on G2.com.

Using Gainsight has kept all of my customer relationships and outreach organized and front and center allowing me more time to build relationships Review collected by and hosted on G2.com.

It's only as good as the data put in which is of no fault to the program itself but a lot open to human error Review collected by and hosted on G2.com.

- Across-the-board measurement of user engagement

- Single view of customer activity

- Integration with Gainsight CS, Salesforce etc Review collected by and hosted on G2.com.

- Overly-complex UI

- Some features unintutive

- Slow page loading times (a lot of loading spinners) Review collected by and hosted on G2.com.