G2.com Reviews & Product Details

many thanks to Telma Rodrig I submitted a support ticket on January 29, 2025, around 2 or 3 am after my review was flagged for using AI tools. I explained that I rely on AI to ensure clarity in my reviews due to my dyslexia. To my surprise, when I checked my inbox, both tickets had been resolved and addressed incredibly quickly. This was the first time I’ve experienced such efficient support, and it truly impressed me. Based on this experience, I felt motivated to leave a positive review of this platform. The responsiveness and helpfulness of the support team were outstanding. Review collected by and hosted on G2.com.

One thing I feel is very important to highlight is the need for an option for users like myself, who have dyslexia and rely on AI tools for clarity. Without AI, my review process would be much more difficult and confusing. I suggest adding a feature that allows users to share a URL of their conversation when using AI tools to reformat their responses. This would help ensure accessibility for those who depend on AI for effective communication. Currently, there’s no option to provide such a link, and adding this would significantly improve the experience for users like me.

this url is the conversation on how i used ai as a tool for larity in this review i add it here since as mentioned above there is no option for this and hope it avoides teh geting flaged for ai use as before

https://chatgpt.com/share/679aee44-2928-8005-9fa8-7441bc3854a8 Review collected by and hosted on G2.com.

The idea of having verified reviews is excellent.

Maintaining certain standards and minimum requirements helps to establish trustworthiness.

Unfortunally, actual execution is really bad and customer service interactions are inappropriate. Review collected by and hosted on G2.com.

Reviews keep on being rejected for no obvious reason. Even elaborate information triggers the vague request to "elaborate more" on the use. That, while other existing reviews on the platform contain much less words.

Sometimes G2 even refuses to understand screenshot of complete license numbers and login information as "insufficient proof of actual use" which is inappropriate and even defamatory.

Sometimes I got rejected for the supposed "use of AI", which was absolutely not the case with my fully manually crafted and compiled reviews.

Certain input just keeps disappearing every time you check a review (select Facebook as to where you are using a social media management tool and it will not show after saving). Which means that the platform is not working reliably.

Unspecific answers and inability to provide specific help to which actual addition or change would be required to get a review released are not available, or only after an inappropriately long time and the use of offensive wording.

Next point is that provides a highly negative impression is that the references given on the platform are totally irrelevant. Look up any "alternative" for a software that you are familiar with - and be surprised how weird and random the selection of these suggestions will be. In most cases completely off topic suggestions. Categorization simply does not seem to exist or the way that options are allocation is lacking actual insight. What is especially scaring here is that such random behavior is pointing at incomplete algorithms managing the workflows without having a deeper understanding of what they are doing.

How can a good idea of a review platform turn out to be so terribly bad in execution?

And this is not only my opinion. When turining to social media you will find a lot of complaints of absolutely random arbitrariness shown by G2. I guess the biggest shortcoming is that there don't seem to be humans involved in managing the platform. Review collected by and hosted on G2.com.

We can find almost all the software in one place. Along with reviews and pricing and pros and cons. Software is available for service and industry. The discussion among professionals is very insightful.

I have learned so much about all types of software through G2. G2 has helped me to analyze the apps I use. I keenly look at each software and measure its efficiency for both personal and professional purposes.

I think this is also a part of the process of innovation. Review collected by and hosted on G2.com.

Nothing to dislike. I have been a part of the G2 community for a long time and I enjoy every part of it. Review collected by and hosted on G2.com.

G2 is one of the best market software. We are using it often to write and read review before using or buying any services. we are using G2 to make good decision for buying software. Also we can give reviews and earn rewards. In my workplace also all our collaegues earned rewards for giving rewards for the services we are using for HR and market. Customer support is highly appreciable. G2 can be easily implemented and integrated easily. WE are using it atleast thrice in a week. Review collected by and hosted on G2.com.

No sure about the process, for few reviews i didnt receive he rewards. Review collected by and hosted on G2.com.

G2.com is a reliable platform for software reviews, providing clear insights on ease of use, integration, and support. It’s easy to navigate, and the extensive filters help me find software that aligns with my needs. I appreciate G2's focus on ease of implementation and the regular updates on customer support and key features. The feature comparisons and integration details are especially valuable, making it easy to pick tools that work well with existing systems. Overall, G2 is a go-to for quick, trustworthy software recommendations. The frequency of fresh reviews is impressive, and the regular updates help keep the platform relevant. Review collected by and hosted on G2.com.

One thing I find a bit challenging about G2.com is that while there are so many reviews, it can sometimes feel overwhelming to sift through them all, especially when looking for insights on specific use cases. Additionally, some reviews tend to be quite short, making it harder to get a full picture of the product’s strengths and weaknesses. However, the extensive content still makes it a valuable resource overall! Review collected by and hosted on G2.com.

I like G2.com because its provides detailed analytics reports of softwares that helps my Organization to understand the value of the softwares we use. It also offer tools to engage with our customer also allowing us to connect with potential customer and industry peers. Review collected by and hosted on G2.com.

One thing i dislike about G2.com is that for some smaller businesses and user generated content is valuable. Review collected by and hosted on G2.com.

There is no ads, it does not limit u with time, it helps you review more than one software, it is inclusive and interactive. It does not take a lot of time to pass through your review Review collected by and hosted on G2.com.

It does not allow you to redeem your reward in your bank account, it got a lot of questions, there is a need of improvement of type of questions at least they should give us multiple choice 😌 Review collected by and hosted on G2.com.

the reviews of different users put the confidence to other users before making a deal and purchasing products Review collected by and hosted on G2.com.

there is plenty of features in the platform which may confuse the users at very starting and also icons like "facebook" , linkedin overlapping with the carousels . Review collected by and hosted on G2.com.

G2 was a very through review process for a business software that I use, I liked the details that they wanted to hear about and how it affects my job.

It was more personal than just a plain survey. I feel the data they collect and send to companies could be benefical and could make changes off of that information. When looking through reviews from other companies to start your planning process it was great to educate myself throughly and it was an asset in my research. I have used G2 for business software and hardware needs for the last 2 years. Review collected by and hosted on G2.com.

It was a little long but I feel that it was worth it

The surveys needed a little information but then comes back needed a lot more. I would like to see more questions that are more specfic about products and services software. Review collected by and hosted on G2.com.

It provides options for users when it comes to softwares.. Also

creates grid reports based on user satisfaction and market presence. Products are categorized as Leaders, High Performers, Contenders. These grids help users quickly identify the top solutions in each category. Review collected by and hosted on G2.com.

Requires more of personal information and data Review collected by and hosted on G2.com.