Panorama Reviews & Product Details

Here at Gilpin Hall, we were honored to celebrate our 200th Annviersary and needed some direct on site help to ensure our fundraising and celebratory event went smoothly. For a reasonable fee, Panorama arranged to have Kendall Carney and Samantha Otero come to our event and set up our payment processing devices and be available to oversee that all transactions went smoothly. We were so pleased with their expertise, kindness and felxibility during our busy event and couldn't be more satisfied with the help we recieved from them and Panorama. Thank you for a job well done!!! Review collected by and hosted on G2.com.

We are still working our way to mastering Panorama and making a part of ur daily workflow. Review collected by and hosted on G2.com.

Panorama’s seamless integration of a myriad of donation mechanisms (direct giving, peer to peer, online auctions, events, etc.) boosts efficiency when consolidating into the Giftworks CRM! Review collected by and hosted on G2.com.

The fact that one-time and recurring direct donations cannot create user profiles for managing, tracking, and updating their donations and donation records. Review collected by and hosted on G2.com.

The customer service is usually good and fast. I had a recent issue and Katie Lomshek was the one helping me. While it still hasn't been completely resolved (the longest time to resolve an issue ever), she has been great communicating throughout the process and updating me on where they are. I have confidence it will eventually be fixed!

We are a small org and probably don't use the product as suggested. Seems there are several features we don't need to utilize, but maybe we will eventually get there. Review collected by and hosted on G2.com.

The 4% processing fee for every donation. My donors complain sometimes about covering it, but we unfortunately loss money when they don't and we have to cover it :( Review collected by and hosted on G2.com.

Customer Service is easy and quick to get in touch with. They also are proactive on fixing issues Review collected by and hosted on G2.com.

We were told that we could transfer data over but that was not the case and they never followed up to help us find a solution. We found other ways around but still disappointing Review collected by and hosted on G2.com.

The Team was the reason for the standout experience. It's people like Samantha Otero that understand the needs of your organization and help to meet and acheive your organization's expectations. Review collected by and hosted on G2.com.

I don't really feel there were many, the platform is so user friendly and your customer manager responds so quickly. It's a great tool and I can't say enough good things about it. Review collected by and hosted on G2.com.

The service line was very quick and helpful, I had two issues and both were solved very quickly, Thank you Katie Lomshek Review collected by and hosted on G2.com.

It is a little difficult to learn and use, I wish there was more resource material available Review collected by and hosted on G2.com.

The ease of use and the flexibility to add custom html and javascript to get the page design exactly like you want. Love the ability to correct the user data. The quick and efficient customer support of the Panorama/Frontstream Team, especially Heidi our account director and Tamara & Katie at the Helpdesk. Review collected by and hosted on G2.com.

Unable to bulk edit or import data for some tools, but not a deal breaker. Review collected by and hosted on G2.com.

Our department likes the use of Smartlists. The support team truly does their best at explaining how to best utilize them. The last rep, Mike, that assisted me was very helpful. Review collected by and hosted on G2.com.

There are not "videos" that can be viewed for the various Smartlists to be created. Review collected by and hosted on G2.com.

Transitioning from Gift Works Desktop to the new Panorama cloud-based version can be challenging as the new product is state of the art and very advanced. I also had to transition to the new version at an extremely busy time of year which was stressful. The best thing that ever could have happened to me is that Sheri Madrid, Customer Success Manager, was assigned to acclimate me. Sheri made me and my situation a priority. Luckily, Sheri facilitated my two one-hour traning sessions. Her knowledge of the product is top notch and just as importantly, she really cares about the customer's experience. Sheri goes so far above and beyond, it is absolutely incredible. She took the stress out of the situation by providing me a recorded link to our two sessions so I can go back and watch as many times as I want, as it certainly is lots of information in a short amount of time. This is extraordinarily helpful. Sheri also pointed me to the "help articles" feature and is now right there to answer specific questions. Sheri loves her job and I can tell that she is driven by her ability to make every customer a happy customer. This means everything to me. I am not stressed out anymore because I know if I cannot find the answer, Sheri is ready and willing to help and she does. Sheri responds quickly and she really understands this product. She is positive and encouraging. I have a long way to go to really transition effectively from the desktop version and we are approaching the busiest time of the year. However, I am not worried. Not after getting connected with Sheri Madrid.

Nick Capella and Joe Fonseca are also amazing. I had the privilege to be on a call with Sheri, Nick and Joe at the same time. They teamed up to help me in a particular situation I was in. This team is incredible. Nick is amazing at integration to new system and Joe has essentially written the new cloud based Panorama program. Thank you, Sheri, Nick and Joe! Thank you also for your continued amazing service. I appreciate you all more than you know! Review collected by and hosted on G2.com.

There is nothing that I dislike about Panorama at this point. I am just learning the new cloud based system. It seems to me that this product is so amazing that there will be nothing to dislike. Review collected by and hosted on G2.com.

The software and various Panorama campaign/event options and tools gives me more time in my day to focus on other tasks. It has been a learning curve to learn and build an acumen for all the detailed functionally of Panorama but the training and support, particularly from our Account Manager, is responsive and always provides the steps and instructions when I need it. Review collected by and hosted on G2.com.

I would like to see a quicker turn around on processing credit card donations and leave this to Panorama to address. Review collected by and hosted on G2.com.