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3,501 Freshdesk Reviews
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The feasibility os automation without the engineerring intervention and helps in reducing the time taken to complete any task related to report Review collected by and hosted on G2.com.
Did not find any thign as of now because they offers services based on the subscription Review collected by and hosted on G2.com.
Easy for our multiple support people to use and to swap/support each other. Very easy to implement and very good for basic tracking and reporting. Review collected by and hosted on G2.com.
Deep, technical reporting is quite week. We had an incident (not caused by Freshdesk) and we needed a lot of information, quickly. We had to work with the Freshdesk security team to get some of the data we needed. They were very good, but had the information been readily available, we could have gotten to the bottom of our issue much quicker. Review collected by and hosted on G2.com.
I head Internal Audit and Controls at CASHe and customer queries, complaints are a part of our monthly review.
Freshdesk is an excellent CRM tool which helps us to see all the linked communication and that too ticket wise. Review collected by and hosted on G2.com.
At times I find that teh communication is not sequential. Review collected by and hosted on G2.com.
Easy to track Inventory. We were able to track the tickets. Review collected by and hosted on G2.com.
The only thing i felt bad is about child tickets. When ever a child ticket is created it is created as a seperate ticket. If the child ticket is showing under the parent ticket then it will be more easy. Review collected by and hosted on G2.com.
User-Friendly, multiple automation options, easy to integrate Review collected by and hosted on G2.com.
detailed product training not available due to which user cannot make use of the tool effectively Review collected by and hosted on G2.com.
It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely. Review collected by and hosted on G2.com.
I wish more AI features are available at all tier plans and not only at the most expensive tiers. Review collected by and hosted on G2.com.
articularly its focus on enhancing productivity and simplifying reporting Review collected by and hosted on G2.com.
While Freshdesk does provide the ability to generate and schedule reports, the delay in receiving them via email can hinder immediate access to critical data. Direct report downloads within the platform would indeed be a more efficient option Review collected by and hosted on G2.com.
Easy to configure. All in one software for phone, chat, and tickets. All cloud based. Excellent support and dev staff. Quick support. Easy to build out and quickly integrate with other systems. Our ticket volume increased by 800% during covid and Freshdesk allowed us to handle all of those tickets on a daily baises. They offer an app store that integrates easily with other providers such as AI solutions. Review collected by and hosted on G2.com.
Being easy to configure, sometimes it has limited changes that can be made. Sometimes reporting can be limited Review collected by and hosted on G2.com.
it comes with SLA that helps us to understand the customers problems in brief Review collected by and hosted on G2.com.
Nothing as of now, everything is smooth and interface is user friendly Review collected by and hosted on G2.com.
