Freshdesk
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 43

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,854 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

teh productivity enhancements of the internal support desk Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

remote support has been a challenge due to off hours Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

agent productivity Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

More default commands to bot create a label ou register a label tickt Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Limited implementations about freshchat to create the same ticket to follow Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Quick answer Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Ease of use, fast and centralised data view. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Support is not very helpful most of the times Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Having one platform for all the customer communication. Review collected by and hosted on G2.com.

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Verified User in Civic & Social Organization
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Very easy to use! It was already in use before I started but I have found it to handle all of our ticketing needs. Our team can easily submit tickets via email for assistance and the ability to communicate via email make the process very quick. When I have had questions or needed help, the Customer Support team has been very responsive and easy to work with. They are able to connect to the system and assist with questions I may have. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Some of the settings can be a bit confusing. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Making the process of communication about needs very simple and easy to follow up on! Review collected by and hosted on G2.com.

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Verified User in Entertainment
UE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Freshdesk?

Easy to integrate and user friendly Ui for support Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Rate limit of API is low , should be more to get data form it Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Intracting with customer support Review collected by and hosted on G2.com.

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Verified User in Wholesale
UW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Easy access to customer enquiries and prior communication Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Having to prove I'm not a robot so often Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Easy access to all communications and ability to rectify customer complaints Review collected by and hosted on G2.com.

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Alvaro C.
AC
Gerente General
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Freshdesk?

Ease to use, easy to implement!

The support its the best! Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Realy nothing, its the best Saas of Ticketing and Omnichannel Desk Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

We have all channels in one site.

Whatsapp, Telegram, Slack, Facebook, etc.

Our Agents only use one toole for answer all our channels. Review collected by and hosted on G2.com.

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Jennifer D.
JD
Chief Family Officer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Many of us can help our people out. It allows for collaboration and less email to deal with. We have found it has streamlined communication and allows for everyone on the team to help and see what has been said already to those we are helping. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

The only downside we have had is when we get into a non ending reply cycle with autoresponders. We have had it happen a time or two. It is just due to autoresponders. But Freshdesk has helped us fix it and we appreciated the help. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

We have over 300 people we manage. This allows for these people to send in help requests and our team to communicate. We can also assign tasks to one another. Review collected by and hosted on G2.com.

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Anjaleena A.
AA
Regional Manager- BLR &amp; Kochi
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Freshdesk?

Ticket management and Sorting of the tickets with ease. It is very easy to implement in a company. And is the very good tool for Customer support job roles. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

integration with other tools is bit difficult. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

easy tracking and marking of tickets unlike GMAIL. As all tickets now can be tracked with SLA and uregnecy of the request. Moreover This tool has helped me in anaysing the Customer satisfaction by our team. Review collected by and hosted on G2.com.

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Verified User in Consulting
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

User firendly UI , easy to integrate and use Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Support response is not upto mark also the reate limit is low Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Providing support to customer Review collected by and hosted on G2.com.

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Freshdesk
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