Freshdesk
Editedit
Play Video
Freshdesk
By Freshworks
Show rating breakdown
4.4 out of 5 stars
See all 3,501 Freshdesk reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Freshdesk.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Freshdesk
Optimized for quick response

Freshdesk Reviews & Product Details - Page 40

Editadmin

Freshdesk Overview

Editedit
What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Show LessShow More
Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,854 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
Show LessShow More
CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Play Freshdesk Video
Play Freshdesk Video
Play Freshdesk Video
Play Freshdesk Video
Editedit

Official Downloads

Answer a few questions to help the Freshdesk community
Have you used Freshdesk before?
Yes

Video Reviews

Review by Niall K.
Freshdesk review by Niall K.
Play Freshdesk review by Niall K.
Feature-rich applications and unparalleled customer service
Review by Paul D.
Freshdesk review by Paul D.
Play Freshdesk review by Paul D.
Get ahead of questions
Review by Brooke W.
Freshdesk review by Brooke W.
Play Freshdesk review by Brooke W.
Answer Inquiries from Customers for Sales and Support
See all video reviews

3,501 Freshdesk Reviews

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
3,501 Freshdesk Reviews
4.4 out of 5
  • Sort By:
    G2 Sort
3,501 Freshdesk Reviews
4.4 out of 5
  • Sort By:
    G2 Sort

Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

It is a great ticketing tool that makes sure concerns are addressed in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Additional metrics or data availability can help improve data analytics. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It makes attending to customer issues done in a timely manner with the help of prioritization via SLAs Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Prakash J.
PJ
Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Freshdesk?

Freshdesk is a simple but advanced ticketing tool.

1) Very easy to categorize tickets as per requirement.

2) We can provide and limit the access to different users for better security.

3) Minimum downtime- Hardly we encounter any downtime for this tool. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I can say only one dislike & that is cost, it is little bit costly than competetors. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

1) It is easily managing all raised customer tickets effectively.

2) Freshdesk allow users to raise tickets from different modes. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

La simplicité d'utilisation pour les équipes permettant un gain significatif en terme de délai de réponse pour le client Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Pas d'inconvénient majeur rencontré Avec l'outil Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

De regrouper et de résoudre dans un unique outil, les demandes de Clients Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
BS
Consumer Services Representave.
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

Canned responses and ease of use as well as AI tools. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

None I can think of. Very good and smooth software. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Mainly use to summarize conversations for reporting and adjust tone for players. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Music
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Ease of Use. It makes for a rast response time. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Its hard to pick anything, really. I enjoy it! Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Solving the fastest response time for customers. It makes for a great customer experience. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
BK
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

1. smart solution article suggestion make it easy to refer a solution to user.

2. canned responses

3. proper threading of tickets

4. in depth analytics report

5. I have a good experiece of support both via email and chatbot.

6. I have been using it for past two years.

7 Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

1. if i update a dropdown field all existing tickts data for respective fields become unassigned/blank.

2. if we merge a ticket it cannot be unmerged. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It is keeping all the tasks at one location and in this way it better to handle ticket by filtering it based on tags and field we assign. Also other features like smart solution article suggestion, canned responses , and analytics helps in reporting purposes. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Best part of it can create automation to ease the load of manual processing Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Dynamic data sets cannot be automated for auto-population. Example, Agents name in dropdown etc. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Manual processing Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Education Management
UE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Easy to use and compatible to work with different features available for customer support. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing as much. More enhancement and features may be in future. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Taking Care of more number of customers with canned responses and ease of implementation with time bound feature. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Paul V.
PV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

The seamless ability to handle all our Customer Support-related tickets and procedures. FreshDesk is a comprehensive way to manage our inquiries and interact with our customers. FreshDesk also offers excellent additional features such as automation for a much more streamlined organization of tickets. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

The biggest downside to us as a company was the recent removal of integration with the Twitter/X platform. FreshDesk was a wonderful way to facilitate responses through this social media platform, so losing the ability to integrate with it is understandable due to Twitter/X's recent changes, but also a shame for us. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Communication with your customers is a never-ending challenge for any business. FreshDesk drastically improved our ability to do so as compared to our previous ticketing platform. The benefit of this is greatly heightened customer relationships and streamlined processes for all our agents. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

We can configure it exactly the way we want and if we need support from Freshdesk they are always really fast. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Sometimes pricing schemes can be difficult to understand Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

For our customer service we use it mainly. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Freshdesk Comparisons

Compare Zendesk Support Suite vs. Freshdesk
Compare Zendesk Support Suite vs. Freshdesk
FreshdeskVSZendesk Support Suite
Compare Freshdesk vs. Zoho Desk
Compare Freshdesk vs. Zoho Desk
FreshdeskVSZoho Desk
Compare Freshdesk vs. Intercom
Compare Freshdesk vs. Intercom
FreshdeskVSIntercom
Compare Freshdesk ratings to similar products

Top Rated Freshdesk Alternatives

Front
(2,251)
4.7 out of 5
Zendesk Support Suite
(6,150)
4.3 out of 5
Salesforce Service Cloud
(5,607)
4.4 out of 5
See all Freshdesk Alternatives

Explore More

Code Climate Velocity
Household Employee
Best Graphic Design Software
Quasi Contract
Automating HR with Robotic Process as a Service
PCB Design Software
Microsoft Collaboration Tools
Google Cloud Translation API reviews
Pros and Cons Details
Freshdesk
Contact Freshdesk