Freshdesk
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Freshdesk
By Freshworks
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 36

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Video Reviews

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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Goods
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Freshdesk?

Export Data from freshdesk

Show Activities System Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing.

It is very beneficial to me and my team Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It can give us the data with filtering what we need which is beneficial that we dont rely on any other portal for any kind of data Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Reporting and Analytics. Automatic ticket creation. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Limit in API. Not so interactive UI. Lag. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

FD is a single tool that helps to track the inflow of tickets. Our stakeholders are using typeform to raise issues which is linked to Freshdesk. Also, We have piped all the alerts to FD which helps to track and closure of alerts. Review collected by and hosted on G2.com.

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Sunil K.
SK
Manager
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Ticketing tool and automation of ticket creation from Freshchat Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

NPS feature unavailability which is very important Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Automation ticket creation Review collected by and hosted on G2.com.

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Verified User in Education Management
AE
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

help in automation. so m happy to have this Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

accounts is very costly so should have some offers to valid Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

ease to identify each user sentiments Review collected by and hosted on G2.com.

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Tiago R.
TR
Marketing e Comunicação
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Products used within Freshworks: Freshdesk, Freshsales
What do you like best about Freshworks?

The support team helps every step of the way, with quick and objective answers to all our questions. It's an intuitive and easy-to-learn CRM. It's very easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about Freshworks?

There are some limitations to customization. Review collected by and hosted on G2.com.

What problems is Freshworks solving and how is that benefiting you?

Constant support with any questions Review collected by and hosted on G2.com.

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Verified User in Automotive
AA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Automation and auto response to the ussual emails. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Discountinuation of Twitter tickets, Thanks Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

automation and auto response Review collected by and hosted on G2.com.

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MP
Sales Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Flexibility, agility and velocity do implement and cotinuous improving our business chalenge. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I have no subjects on this point of view Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

For conversational platform and solve tickets. Review collected by and hosted on G2.com.

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RADHIKA .
R
DGM National Head CSS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Its user friendly, configurable which makes our life easy instead of depending on codes, ease of implementation Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Dependancy on the third party SI partners who does not have skills completely to take over our custom apps Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

We are getting the database which can be analysed for various business used cases and that benifits the corganisation Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

freddyAI and summarizing a ticket is helpful. approval processes are great as well. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I do not like how hard it is to integrate with Azure Entra ID to help with auto provisioning of groups. or adding and removing users from groups. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Approval process, ticket response time, reporting to see what agents are working on. Review collected by and hosted on G2.com.

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GS
Analista de Relacionamento
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Easy to mange and enable new capabilities Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Sometimes the portal not permit to use all resources available. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Easy solutions to automate flow and interactions with clients. Review collected by and hosted on G2.com.

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