Freshdesk
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Freshdesk
By Freshworks
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 35

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Video Reviews

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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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3,501 Freshdesk Reviews
4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Mohammed D.
MD
Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Reporting and analytics has improved thereby increasing other metrics Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Will post later if we should notice anything Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Reducing tat Review collected by and hosted on G2.com.

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CB
Quality Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Thank You page
What do you like best about Freshdesk?

Very easy for agents and end users. Simple workflow building. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Hard to control in a GMP environment. Hard to lock-down with respect to permissions control. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Easy to use for end users and easy to build workflows. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

They have interactive UI, filters on different keys, creation of knowledge base and extraction of ticket data through CSV is awesome Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Ticket resolution time is little bit higher, api rate limit need to be increased for premium customer Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

we are using it for all our support tickets and there tracking, great UI, filters , multiple stages configuration for tickets, easy to integrate, have api support are great solutions Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic Review from User Profile
Incentivized Review
Products used within Freshworks: Freshdesk, Freshsales
What do you like best about Freshworks?

Ease of use and setup is what I like the most about Freshworks products- Freshdesk, Freshcaller, etc. You can setup and get started in a giffy. The system is easy to use and basic operations can be picked up easily by the users. Review collected by and hosted on G2.com.

What do you dislike about Freshworks?

The number of integrations available are limited and integration support is minimal. Many a times, non-availability of a single point of contact- especially during initial setup can derail things a bit. Review collected by and hosted on G2.com.

What problems is Freshworks solving and how is that benefiting you?

Freshworks (typically the Freshdesk service) helps managing customer tickets a breeze instead of relying on standard email communications back and forth. Review collected by and hosted on G2.com.

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Heena K.
HK
Customer care executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

It is beneficial and Good also helpful . Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing about helpdesk we like to work on this Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Artificial intelligence (AI) and chatbot capabilities. Review collected by and hosted on G2.com.

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Shruti T.
ST
Relationship Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshdesk?

It helps in managing a huge number of tickets minimising the problems faced while providing customer support. It is also easy to use with a user friendly interface. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

As Freshdesk is a cloud-based platform. The reliability of internet connection for access limits its usage Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It helps me manage a robust number of tickets. It helps in categorising and priortising the tickets. It also helps me in assigning and escalating tickets and queries. It helps me manage communication with cross functional teams as well. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Easy to configure and automate

It helped us to to automate the self distribution of the tickets among different levels of support Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

It can be a bit more helpful if there would be more integrations available Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It is easy to automate and also with the mobile app it is easy to use and work on different tickets and reply back Review collected by and hosted on G2.com.

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Chaitanya J.
CJ
Customer success Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Freshdesk?

Easy to use, simple, fast reliable, always available, export report's get delivered in no time Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing, there really nothing to dislike. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Resolving ticket's, I love using the freshdesk ticketing tool, Review collected by and hosted on G2.com.

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Prasoon C.
PC
Team Lead
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

Almost everything however, the analytics part is very lovely which provides the best insights to customer experience. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

There is nothing as of now and i am sure they are almost one step ahead, Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It is a integrating part of our customer escalations and its handling all of the escalations. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Freshdesk?

the practicality of using and the ease of implementation Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I didn't analyze anything that I, in particular, didn't like. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Entry in a single number for multiple collaborators Review collected by and hosted on G2.com.

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