Freshdesk
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Freshdesk
By Freshworks
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 34

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Video Reviews

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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KS
Client Success Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

Easy to use and manage multiple tickets at once. Helps us track issue progress and end-user updates on a timely basis without missing a thing Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Newly added Freddy Co-pilot Features still need a lot of work. Automated replies and Freddy's related responses require manual corrections. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

-Complaint & Ticket Tracking.

-Third party API integrations are handy.

-Categorizing multiple reported issues seamlessly. Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

The flexibility setting up the board to your needs. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

There isn't anything that comes to mind that I dislike Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Streamlined support system. Review collected by and hosted on G2.com.

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Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

User friendly and helps the team monitor their tickets and pending task Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Keeps creating new tickets even with same subject Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Managing bulk redundant request Review collected by and hosted on G2.com.

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MS
Programmer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Our coustom log in capability and Freddie! Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I would like tickets ways to organize the tickets better Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Its allowing is to keep coustomr requsts organized. That helps alot. Review collected by and hosted on G2.com.

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Maria N.
MN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Freshdesk?

I use it every day and the portal is easy to navigate. It's well implemented and integrated with other Fresh services as well, so that's super neat. Customer support has been great as well. Lots of useful features too! Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Some of the menu items can be a bit more confusion and not as self-explanatory as others if you are not familiar with the service. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It's a great way to be able to communicate with customers and clients of our company. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Automotive
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Products used within Freshworks: Freshdesk, Freshsales
What do you like best about Freshworks?

Cost-effective,Scalable, omnichannel,Customizable Review collected by and hosted on G2.com.

What do you dislike about Freshworks?

Integration, customization,CRM setup, customer service Review collected by and hosted on G2.com.

What problems is Freshworks solving and how is that benefiting you?

Automation, ticketing, Scalability Review collected by and hosted on G2.com.

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Verified User in Program Development
AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshdesk?

Easy to use, with meany helpful features. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

The cost can be expensive based on it's competitors. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

User tickets to be followed and fixed quick. Review collected by and hosted on G2.com.

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chinna c.
CC
Team lead
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Freshdesk?

Easy access to the insight of the tickets and also the no code bot Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing much it is working fine we did not had any issues Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

To keep a track of cutsomer interactions Review collected by and hosted on G2.com.

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David C.
DC
Infrastructure & Security Manager - IT
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Freshdesk?

It is a very easy to use and user friendly interface ticketing platform Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Maybe one negatively point is the price of their licenses. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Incoming faxes Review collected by and hosted on G2.com.

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Rehaman R.
RR
Operations Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Ease for implementation, Best solution for ticketing Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Lack of customer support, Everytime we need to wait Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Improved in agent productivity Review collected by and hosted on G2.com.

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