Freshdesk
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Freshdesk
By Freshworks
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 33

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Video Reviews

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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Eric S.
ES
Créateur de contenus Web | Chargé d'assistance freelance | Intégration logiciel de support
Small-Business(50 or fewer emp.)
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(Original )Information
What do you like best about Freshdesk?

Freshdesk is really very easy to get started with. In 3 weeks, we are fully onboarded into a production space that meets our needs and according to our processes. It is by far the most user-friendly I have had to use so far. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

There isn't really a point that I don't like so much, the tool is full of useful features and available at a reasonable price. However, the bot takes a bit longer to deploy and is less intuitive than the rest. A minimum understanding of computer languages is necessary for this. Review collected by and hosted on G2.com.

Recommendations to others considering Freshdesk:

Before using Freshdesk, I recommend taking the quick training courses on Freshworks Academy. It is the method that allowed me to become quickly operational with the tool. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk allows me to have an omnichannel view of my tickets. Additionally, automation allows me to gain productivity: automated processes, so more time to manage other matters! Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

My favourite thing about fresh is the very clean UI. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Have not had any downsides so far. Our experience has been great Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

The automation features have allowed us to improve response timed Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

It's simple to use, easy implementation, good support, easy integration Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing much, but there is always room for improvement Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Multiple conversations with customers, merging tickets from same customer into one thread Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Easy integration and usage and very logical flows Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Too many steps to action on tickets and also disadvantage of being able to create Pop ups for SLA tickets Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Easy comms, freddy's ability to reduce effort Review collected by and hosted on G2.com.

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Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Ease of use, callboration, and integrations Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Should be able to assign more than 1 person per ticket Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

The shared inbox has made leaps and bounds in our callaboration and customer satiusfaction! Review collected by and hosted on G2.com.

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Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Freshdesk helps us manage and address our client's concerns faster. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

None that I know of. Haven't had any problem so far. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

It helps us communicate wtih clients faster and efficiently Review collected by and hosted on G2.com.

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Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

It can be easily integrated with other applications like Custify, The UI is friendly Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Few product enhancements are required and bugs in analytics have to be fixed on a priority Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

We are able to track the productivty and other key metrics Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Products used within Freshworks: Freshdesk
What do you like best about Freshworks?

Automations

Analytics

Number of Features Review collected by and hosted on G2.com.

What do you dislike about Freshworks?

There are some quirks --example: anytime you add a new ticket field, tag, ect it does take longer than desired for you to be able to use feature.

Delay is also a little longer than desired when updating user roles. Review collected by and hosted on G2.com.

What problems is Freshworks solving and how is that benefiting you?

Tool that streamlines ticket management, enhances team collaboration, and provides full visibility into client tickets, ensuring better organization and efficiency across teams. Review collected by and hosted on G2.com.

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PR
IT Lead
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

that Coustmization options in Freshdesk software and the support. ease of intigartion , use Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

no such any issue i have oberved in freshdesk Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Coustmer issues Review collected by and hosted on G2.com.

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MF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

The UI is very fast, reliable and easy to use.

Even a novice can start using this tool with limited/no training

Freshdesk offers a user-friendly interface that makes it easy for both agents and customers to navigate. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing in specific. If there can be additional benefits on the garden plan it would be great.

The pricing can be a little lower so that every small companies, startups can use it. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk plays a major role in managing my day to day IT Operations.

It is very effective in tracking the requests and the performance of my team members. Review collected by and hosted on G2.com.

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