Freshdesk
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Freshdesk
By Freshworks
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 32

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Video Reviews

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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Products used within Freshworks: Freshdesk
What do you like best about Freshworks?

Amazing tool for anayltics

Reports and all automatation without engg involvement can be done easily Review collected by and hosted on G2.com.

What do you dislike about Freshworks?

Nothing. No drawback. Overall happy with the tool usage. Review collected by and hosted on G2.com.

What problems is Freshworks solving and how is that benefiting you?

Agent productivity tracking and analytics and automations Review collected by and hosted on G2.com.

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Verified User in Printing
AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Freshdesk is easy to use and wonderful for providing customer support. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I haven't found anything I don't like about Freshdesk. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk provides a simplified means to communicate effectively with our customers. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
CM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Products used within Freshworks: Freshdesk
What do you like best about Freshworks?

I love the automation features that streamline repetitive tasks, allowing our team to focus on what really matters—customer satisfaction

Implementation is very easy Review collected by and hosted on G2.com.

What do you dislike about Freshworks?

While Freshworks is powerful and some features have a learning curve. Review collected by and hosted on G2.com.

What problems is Freshworks solving and how is that benefiting you?

Enhanced ticket management has led to quicker response times, averaging just 60 seconds. Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Easy to navigate and there's separate part about analytics Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing really. So far, I don't really have any bad experience. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

I use it to communicate with our clients to request for additional documents. Also to check team's ticket handling performance Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
AL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

The layout and ease of use, as well and the control over the SLA and Templates to use to keep more efficient and formal all our replies Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

That cannot Mix more emails and names in the accounts of customers also the lack of formats when you reply tickets Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

keeps all the info toghether and easy to follow the cases as well that alow us to have templates to help the agents Review collected by and hosted on G2.com.

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Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Assigning tickets to streamline the work flow has never been easier with any other platform compared to freshdesk Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Price could be a bit lower to accommodate more agents Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Ticket management and agent assigning Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
UL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Ticketing serves as a valuable feature that significantly enhances overall productivity. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

None of the current features I utilize are causing any problems. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Maintaining an organized email system across various departments Review collected by and hosted on G2.com.

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Ibrahim A.
IA
Head of implementation
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

esclations, autmation,Collaborators users Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

nothing, so far all good , only the invosing and intgration with freshsales Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Orgnaizing the helpdesk with our customers Review collected by and hosted on G2.com.

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Verified User in Pharmaceuticals
CP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

Stable SaaS solution. Fast. Easy to set up. Easy to work with.

The Freshdesk team is always looking for new features to add (which we generally don't use)). Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

The ticket merging feature works a bit differently for us, but it's not a problem. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Freshdesk helps us not lost customers tickets, resolve in SLA, made reports to customer and company managers. Review collected by and hosted on G2.com.

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AL
Processing Clerk
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

Freshdesk makes ticket management, collaboration and teamwork easy and organized. All communication is easily trackable and shareable. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

I think it's the best CRM software out there. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

All of them! Review collected by and hosted on G2.com.

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