Freshdesk
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Freshdesk
By Freshworks
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4.4 out of 5 stars
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Freshdesk Reviews & Product Details - Page 31

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Freshdesk Overview

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What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
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Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
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CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
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Video Reviews

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Feature-rich applications and unparalleled customer service
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3,501 Freshdesk Reviews

4.4 out of 5
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4.4 out of 5
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Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Lokesh K.
LK
Scrum Master
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

part time assignments give extra earning Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

limit of contacts must be increased on freshdesk Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

it is complete CRM for me Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

how to sort out the tickets by categories and the convenience to generate that report Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

some features might cost extra in order to be used Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

solving our issue on manually sorting out the tickets by categories Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Great ability to create tickets/automation between multiple teams. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Wish we could save queries by URL so you could easily share between users. It's time consuming manually creating each query for each individual user. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

multi team visiblity into tickets/organization Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Freshdesk?

Very simple tool to use & integrate. Anyone can start a trail & do a complete setup in Freshdesk. Really good analystics & API options are wide we can integrate multiple tools Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Support, getting a right support person is really hard most of the time they don't answer proplery & also changes in plans without informing users Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Maintain the ticket history & helping us to handle all the channels like call, email & chat in single platform with there wide range of products Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Parent Child Ticketing improves tracking and collboration between teams easy Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Need intergration of Decision Tree/Knowledge base into Freshdesk Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Ease of Ticket management and exclude unwanted emails leading to improved agent productivity and response TAT Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Cost-effective and easy to use. It has helped our startup. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Not a particular dislike but improved server activity on smaller memberships would be great. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Easy use of tickets that help with tracking previous interactions with members. Review collected by and hosted on G2.com.

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IS
customer support
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Easy ticket system. Easy to help other team members out. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

to many hands in the cookie jar. both or all team members can be on the same ticket. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Tacking tickets Review collected by and hosted on G2.com.

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Shabbir P.
SP
Customer Service Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
(Original )Information
What do you like best about Freshdesk?

I can find all the updates and communication in one place. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Everything is good and very much useful. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Getting all the information and communication done for the queries & complaints. Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

It's simplicity and friendly CI makes it a reliable solution, despite the small hurdles we experienced during integrating. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Disability to communicate with some platforms. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Has helped us to maximise staff efficiency, reducing answering times and providing a great AI solution Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Health, Wellness and Fitness
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

The best feature of freshdesk is " Ease of Use " Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

We need an agent availability feature and more self feature to link our Inhouse CRM Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Managing of ticket volume. Ease of handling & automation. Review collected by and hosted on G2.com.

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