Freshdesk
Editedit
Play Video
Freshdesk
By Freshworks
Show rating breakdown
4.4 out of 5 stars
See all 3,501 Freshdesk reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Freshdesk.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Freshdesk
Optimized for quick response

Freshdesk Reviews & Product Details - Page 30

Editadmin

Freshdesk Overview

Editedit
What is Freshdesk?

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email, web, phone, chat, messaging, and social into tickets, and unifies ticket resolution across channels. Additionally, strong automation and AI capabilities like automating ticket assignment, prioritizing tickets, agent assist, and even sending out canned responses, help streamline the support process. Freshdesk also enhances team collaboration, integrates with a range of third-party tools, offers predictive support capabilities, and field service management. The reporting and analytics features provide insights needed to grow the business.

Freshdesk Details
Product Website
Discussions
Freshdesk Community
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)
Show LessShow More
Product Description

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

How do you position yourself against your competitors?

Freshdesk has been at the forefront of innovating customer engagement for over a decade.
Our products by design have helped over 60,000 companies across the globe provide exceptional customer service. Freshdesk offers a unique blend of features required for businesses of all sizes, across industries to seamlessly deliver exceptional customer service. The rich features including multi-channel ticketing, intuitive customer portals, native AI enhanced with GPT, workflow automations, effortless collaboration, advanced agent routing, advanced reporting and analytics, field service management, and a rich knowledge base help you provide highly personalized support to your customers. Freshdesk is highly extensible, with access to over 1500 marketplace apps that solve critical business problems.

Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,851 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Hitesh P.
HP
Overview Provided by:
Hitesh Patiyal

Recent Freshdesk Reviews

Theerthana C.
TC
Theerthana C.Mid-Market (51-1000 emp.)
5.0 out of 5
"CRM tool - One tool All soultion"
user friendly and its makes all the our life easy. where it it has many source portals also
Read more
Tousif T.
TT
Tousif T.Enterprise (> 1000 emp.)
5.0 out of 5
"5star Experience"
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull ou...
Read more
Sharon S.
SS
Sharon S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Good"
Excellent and easy to find all the required details
Read more

Freshdesk Pricing

FREE
$0.00
Per Month
Growth
$15.00
Per Month
Pro
$49.00
Enterprise
$79.00
Per Month
See all 4 Freshdesk pricing levels
Security Badge
Freshdesk Security
Get security information from Freshdesk to help you buy the right software. View Security Information
Freshdesk security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
CSA (Cloud Security Alliance)
Show LessShow More
CSA (Cloud Security Alliance)

Freshdesk Media

Freshdesk Demo - Handle Any & Every Customer Issue With Ease
Get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time.
Freshdesk Demo - Conversation Made Easy With Built-in-Telephony
Make it easy for your agents to provide exceptional service on voice with an intuitive, all-in-one contact center solution.
Freshdesk Demo - Accelerate Customer Growth & Retention
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Freshdesk Demo - Measure And Improve Efficiency
Provide full visibility into customer health metrics with proactive workflows for onboarding, renewals, and more.
Play Freshdesk Video
Play Freshdesk Video
Play Freshdesk Video
Play Freshdesk Video
Editedit

Official Downloads

Answer a few questions to help the Freshdesk community
Have you used Freshdesk before?
Yes

Video Reviews

Review by Niall K.
Freshdesk review by Niall K.
Play Freshdesk review by Niall K.
Feature-rich applications and unparalleled customer service
Review by Paul D.
Freshdesk review by Paul D.
Play Freshdesk review by Paul D.
Get ahead of questions
Review by Brooke W.
Freshdesk review by Brooke W.
Play Freshdesk review by Brooke W.
Answer Inquiries from Customers for Sales and Support
See all video reviews

3,501 Freshdesk Reviews

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
3,501 Freshdesk Reviews
4.4 out of 5
  • Sort By:
    G2 Sort
3,501 Freshdesk Reviews
4.4 out of 5
  • Sort By:
    G2 Sort

Freshdesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FreshdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Consulting
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Products used within Freshdesk Omni: Freshdesk, FreshChat, Freshdesk Contact Center
What do you like best about Freshdesk Omni?

Lo que mas me gusta es la facilidad de uso, desde que comence a usar mejore un monto mi productividad. Su facil interfaz la hace facil de aprender.posee muy buen soporte al cliente, eso tambien significa interes en el usuario y su integracion es eficiente y util, la uso muy frecuentemente. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk Omni?

Alguna funciones avanzadas no son tan intuitivas y lleva bastante tiempo aprender a usarlas y manejarlas bien, aveces no posee una facilidad de implementacion. Review collected by and hosted on G2.com.

What problems is Freshdesk Omni solving and how is that benefiting you?

A pesar de estos inconvenientes, Customer Service Suite ha sido realmente útil. Nos permite tener todas las interacciones con los clientes en un solo lugar, lo que ha hecho que nuestro equipo de soporte trabaje de manera más eficiente y responda más rápido Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Facilities Services
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Me gusta la asignacion de tiquetes y la creacion de las rutas. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

hasta el momento no tengo ningun problema con la plataforma. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

No hay problemas al momento. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Sushmitha P.
SP
Customer- Experience Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

Easy to use and makes our work easier and this is my fav tool Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Nothing as such, I like this tool. Nothing to dislike Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Customer service and easy to create tickets Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Health, Wellness and Fitness
IH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Freshdesk?

It was quite easy and easy to use interface and, while check in the matrics in the analytics and easy customer support feedback, with the help of predefined templates and the integration was quite handy to implement. easy to understand the trends with the features to stream down frequently asked questions. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Updating the analytics of dashboards analysis speed need be inproved in the real time, as of now it takes a while to updated the matrics. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Im not sure of the freshdesk trying to solve Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

It has all the features we need and offers great APIs. The support team is great and the price is reasonable. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Some features are not well integrated between the Freshwork ecosystem Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Is centralizing all the custsomer communications in my company. Its also used as internal tool to coordinate internal tickets. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Staffing and Recruiting
US
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Freshdesk?

Easy to navigate and makes managing your workload so much more efficient. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

The only thing I don't love about freshdesk is not being able to do a bulk BCC email in there Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Don't miss communications and share workload accordingly. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Atef F.
AF
CS advisor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about Freshdesk?

The interface is so easy to qccess with a well design Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Maybe it needs more access of customization Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Complain management Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Events Services
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

The Integration was seamless with good number of features. We have been using Freshdesk for 3 years now for our customer support team and it has been a good experience. Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Few basic use cases expected out of CRM product are missing and feature request takes ages for them to implement. Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

The conversation with customer is ticketed seamlessly Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Lanz L.
LL
Customer Success and Data Protection Head
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Freshdesk?

Competitive Price compared to other platforms Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

omni channel is not omni chanel. From ticket handling to analytics Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

Transitioning all omni subscriber to Customer Service Suite. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Jere V.
JV
Team leader of support and maintenance team
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Freshdesk?

Ticket handling is very intuitive and flexible Review collected by and hosted on G2.com.

What do you dislike about Freshdesk?

Custom objects are not goood as they should be Review collected by and hosted on G2.com.

What problems is Freshdesk solving and how is that benefiting you?

We have very active help desk and we handle tickets through freshdesk Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Freshdesk Comparisons

Compare Zendesk Support Suite vs. Freshdesk
Compare Zendesk Support Suite vs. Freshdesk
FreshdeskVSZendesk Support Suite
Compare Freshdesk vs. Zoho Desk
Compare Freshdesk vs. Zoho Desk
FreshdeskVSZoho Desk
Compare Freshdesk vs. Intercom
Compare Freshdesk vs. Intercom
FreshdeskVSIntercom
Compare Freshdesk ratings to similar products

Top Rated Freshdesk Alternatives

Front
(2,249)
4.7 out of 5
Zendesk Support Suite
(6,150)
4.3 out of 5
Salesforce Service Cloud
(5,607)
4.4 out of 5
See all Freshdesk Alternatives

Explore More

Trading Platforms
Best 3D Modeling Software
Google Compute Engine reviews
Tontine
Google Cloud BigQuery reviews
Google Cloud Run reviews
Hybrid Workplace Trends in 2022
Order Fulfillment
Pros and Cons Details
Freshdesk
Contact Freshdesk