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3,501 Freshdesk Reviews
Overall Review Sentiment for Freshdesk
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Het werken in freshdesk is tijdbesparend, sinds alles bij elkaar is. Heel makkelijk te gebruiken Review collected by and hosted on G2.com.
Ik gebruik nog niet alles, omdat het nog niet nodig is. Ik gebruik wat ik nodig heb en dat gaat prima. Review collected by and hosted on G2.com.
I enjoy using their AI-powered chat and find it easy to implement. Our end users are pleased with the quick resolution times since we implemented the CX suite. Review collected by and hosted on G2.com.
The pricing could be more budget-friendly. Review collected by and hosted on G2.com.
Seamless experience.
Efficient teamwork.
Easy to use.
Integrates with third-party apps.
Advanced ticketing Review collected by and hosted on G2.com.
Cost.
Reporting and analytics.
Learning curve
Support Review collected by and hosted on G2.com.
As a website builder and a webhosting company freshdesk fills in the gaps that other software we need to use does not so it has many plus sided but its not totally complete even if you upgrade to the growth package. One good thing is that you get a full customer portal which is something other leading software do not. Havind a dedicated portal for tickets helps clients use find and go back to ticket when needed. Review collected by and hosted on G2.com.
The price and the fact that you cannot pay with anything else but your bank card - it limits those of us who live in a different country. Review collected by and hosted on G2.com.
THe major tools like Freshdesk, Freshchat are all neatly integrated to solve customer problems and attain the best CSAT score. Also the features are quite simple to implement with exhaustive help articles. Review collected by and hosted on G2.com.
The one on one support is quite delayed sometimes after a query is raised. Also, the query has to be explained multiple times to different technical experts in order to get a resolution. Review collected by and hosted on G2.com.
It has an intuitive user interface and is fairly quick to set up and start using. Review collected by and hosted on G2.com.
It doesn't have an internal ITSM system - that's an additional product that needs to be purchased and makes the overall cost quite high compared to competitors. Review collected by and hosted on G2.com.
User friendly, custom rules, options to create own widgets Review collected by and hosted on G2.com.
1. there is no agent ticket lifecycle in a simple format
2. Time consumption to export a ticket dump. Review collected by and hosted on G2.com.
Freshdesk has greatly reduced our response time in customer service and also increased our customer satisfaction. Review collected by and hosted on G2.com.
Too much different features and too little time to get them all working (not necessarily a bad thing :)) Review collected by and hosted on G2.com.
The ease of use with integration it with our current email setup and setting up automation rules to increase the efficiency of our sales teams has helped our company to improve our service. Review collected by and hosted on G2.com.
Some features that we would like are not yet implemented, even though they are small it takes quite a while before they are implemented. Review collected by and hosted on G2.com.
