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3,501 Freshdesk Reviews
Overall Review Sentiment for Freshdesk
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The analysis data on freshdesk helps me to provide analysis to my superiors regarding team performance Review collected by and hosted on G2.com.
Sometimes I have difficulty understanding how to make a dashboard according to my needs Review collected by and hosted on G2.com.
Excellent Omnichannel solution with AI Capabilities
Constantly evolving in features and capabilities Review collected by and hosted on G2.com.
Not much, great solution for our use, support is also quite responsive to resolve issues or provide a response Review collected by and hosted on G2.com.
smooth and simple interface,no server issue Review collected by and hosted on G2.com.
some time files are taking too much time to open and view,, such as image format,and some format not supported that require different software, this should be support ally type of format Review collected by and hosted on G2.com.
Freshdesk has significantly streamlined our customer support process, improving overall efficiency and customer satisfaction. Review collected by and hosted on G2.com.
While Freshdesk has improved efficiency, the platform's reporting features can feel limited, making it challenging to generate customized insights for deeper analysis. Review collected by and hosted on G2.com.
Freshdesk is very user friendly and has increased our production by 41% and reduced our customer requests for statuses on orders by 17%. Freshdesk is very responsive and their production is excellent. Review collected by and hosted on G2.com.
Freshdesk could be clearer on reporting numbers but the reporting works for what we need. Review collected by and hosted on G2.com.
It helps us manage a large number of emails coming into the organisation quite easily.
Implementation was easy, but some of the training was not at the right level.
Customer support has been quite variable, sometimes people respond and get the problem solved very quickly, and other times it has included multiple people and taken more time than I expected.
I am using the product somewhere between monthly and weekly depending on what the team needs but it is used by the team daily.
There are a large number of features that we do use but I am not sure we are using the full potential of the product.
We have tried to integrate this with some of our processes and it has not been easy as the API documentation is not always clear enough and we need to connect some systems only via APIs that are not quite compatible. Review collected by and hosted on G2.com.
Freshdesk is big.
We have had to stop our customers sending emails to multiple FreshDesk mailboxes as they would create multiple dupliate tickets assigned to different teams. We have not found simple solutions for this. Another group of users want no acknowledgements and while we have not implemented this yet it will be more work. Review collected by and hosted on G2.com.
Great automation abilities, cross departmental abilities and reporting. Review collected by and hosted on G2.com.
AI tools are not particularly usefull. Some legacy things like manditory default status that could be improved. Review collected by and hosted on G2.com.
Reports and Analytics System helped find the traning requirements and find a solution for it. Review collected by and hosted on G2.com.
Nothing really, as we shifted from Zendesk we have seen freshdesk more helpful. Review collected by and hosted on G2.com.
