Video Reviews
Feature-rich applications and unparalleled customer service
Get ahead of questions
Answer Inquiries from Customers for Sales and Support
3,501 Freshdesk Reviews
Overall Review Sentiment for Freshdesk
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simple, straightforward ticketing and Knowledgebase systems, automation rich features, granular accesses available Review collected by and hosted on G2.com.
Company spams your notifications section with 'Product Update' notifications which can never be fully removed, it's annoying to look at the top right thinking I have an important notification when it's just last months development update from the company and not valuable information. I would suggest this be removed from the product and then it would be a 10/10 Review collected by and hosted on G2.com.
We use this tool as an ATS to contact candidates from our different positions to fill, it's useful to keep the track of the applications, progress, etc Review collected by and hosted on G2.com.
It's kind of hard to have reports, data analysis Review collected by and hosted on G2.com.
It's a great tool for monitoring the tickets and personalizing the reports from the WFM POV. I have been using Freshdesk for the last 6 years. Review collected by and hosted on G2.com.
We had latency issues frequently which were highlighted to the FD Support team and resolved. Review collected by and hosted on G2.com.
The ease of configuring and supporting the tool. As well as the variety of options and scenarios that the tool covers. It is possible to implement it in companies from different segments. Review collected by and hosted on G2.com.
The limitation to receive and apply information via API in Freshdesk. In addition to some limitations on field customizations. Review collected by and hosted on G2.com.
We were looking for a solution to track reasons for inquiries to our customer service groups around the world. Freshdesk has made that easy and cost effective. Since adopting Fresdesk we have integrated with other systems to make Freshdesk the primary place our team spends their time, every day. Review collected by and hosted on G2.com.
We have had a few issues with getting new features up and running, at times, but support has been good to help us work through the difficulties we have experienced. Review collected by and hosted on G2.com.
The ability to keep track of tickets and response times. Great products. Review collected by and hosted on G2.com.
There are a lot of options - finding what works best for you can be tough. Review collected by and hosted on G2.com.
The diversity of available options, and the amount of automating processes you can apply.
The support has always been quick and kind, and they're open minded and supportive.
FreshDesk is quite easy to get used to in my opinion, especially once it has been set up.
We use it daily, and we keep on integrating different applications and features into our portal.
Overal I'm very content. Review collected by and hosted on G2.com.
The amount of features can be quite overwhelming.
Besides that, filtered overviews can't be exported, although you can ofcourse filter them afterwards.
Also, some of the overviews are hardcoded, which means that not all overviews can be dynamically changed to your liking.
The limits on rights for coworkers are in our case somewhat inconvenient, but that's due to our proces, but good to keep in mind. Review collected by and hosted on G2.com.
It is user friendly and it's customizable options. Also, it has greatly improved our customer satisfaction. Review collected by and hosted on G2.com.
Although the interface is user-friendly, new users may still face a learning curve, especially with advanced features. Review collected by and hosted on G2.com.
Having easy access to daily, weekly, and monthly reports and databases allows me to track agent performance effectively. This helps me identify and address any agents who are underperforming. Review collected by and hosted on G2.com.
The ticketing system needs automation because agents are currently manually reviewing tickets that resemble each other. Automating this process to merge similar tickets would save time. Review collected by and hosted on G2.com.
