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3,501 Freshdesk Reviews
Overall Review Sentiment for Freshdesk
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Freshdesk improved the quality and quantity of task assisted that helps us further stabilized the relation between our company and our client. It minimize the unassisted tickets and we are able to monitor the productivity of each user within our team. Review collected by and hosted on G2.com.
The only downside i experience on Freshdesk is when updating the policy number in the settings, its taking time and sometimes im getting error. Review collected by and hosted on G2.com.
You can increase the agent occupancy and utilisation and create multiple automations Review collected by and hosted on G2.com.
Nothing as such but updgradation on the version would help Review collected by and hosted on G2.com.
Easy to collaborate between the team to help resolve client concerns. Task ownership is also easily monitored and reports about agent performance is readily available in 1 click. Review collected by and hosted on G2.com.
All the functionalities that I need to do my tasks are here so I have no complaints. Review collected by and hosted on G2.com.
The out of box reporting is great and has good standard reporting capabilities
The ability to customise how you need and want the system to work for you Review collected by and hosted on G2.com.
Creating own reporting can be complex
Can be difficult setting up chatbots if you do not have a techy background Review collected by and hosted on G2.com.
Freshdesk is very convenient to use especially when processing out tickets in an everyday basis. All the interface in this tool are very easy to understand and use that'll result to a better KPIs for us. Review collected by and hosted on G2.com.
Everything is great for Freshdesk and for now, it doesn't need any improvement in terms of the overall interface and functions of the tool. Review collected by and hosted on G2.com.
It provides us flexibility in setting up our automations which resulted to a decrease in our ticket volume and manual work needed to answer tickets via Freshdesk Review collected by and hosted on G2.com.
We would like a little bit more flexibility with customizations especially in analytics and reporting to gives us more options how to extract data that is applicable to our set up. Review collected by and hosted on G2.com.
Cost is worth it. Freshdesh integration with Freshchat and other tools. Automation is possible for various use cases. Review collected by and hosted on G2.com.
Slow at times and UI can be better. Delay in messages should be fixed asap. Review collected by and hosted on G2.com.
Freshdesk is a very user-friendly interface and robust automation capabilities and is easy for support teams to manage tickets efficiently and automate the responses given to customers. Review collected by and hosted on G2.com.
There is nothing much dislikes about Freshdesk but the knowledge base is bit complicate to understand and work on Review collected by and hosted on G2.com.
Freshdesk keeps our support tickets organized, helps us respond faster, and saves time with automation while providing useful performance insights. Review collected by and hosted on G2.com.
At times, the interface is a bit slow with large ticket volumes, and some advanced features could use clearer guides Review collected by and hosted on G2.com.
