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3,501 Freshdesk Reviews
Overall Review Sentiment for Freshdesk
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It is a very user friendly tool and mostly used as an ticketing system in our line of business. Review collected by and hosted on G2.com.
Would love to have an additional visibility on reopen tickets to be showned as seperate ticket with the parent ticket added in the child ticket. Review collected by and hosted on G2.com.
Easy to handle the tickets and the freshdesk was desigined in simple and classy. Review collected by and hosted on G2.com.
Some times the FreshDesk will not work and there will be a issue with Freshdesk and showes the error something went wrong. Review collected by and hosted on G2.com.
There was no external support required to configure Freshdesk. Agents were able to start working after 20 min training. Freshdesk support is alwys at hand when needed. Review collected by and hosted on G2.com.
Some reports fail to retrieve correct data. Review collected by and hosted on G2.com.
ease of use for reporting and monitoring. Good and timely Customer support. We regularly use this dashboard so very nice . It is ease for integration. Review collected by and hosted on G2.com.
A little complicatied and takes long time ID Creation and Licence allocation. Bulk ID creation and Licence allocation features could be implimented. Review collected by and hosted on G2.com.
It helps me manage customer support and provides tools for ticketing, automation, collaboration, and reporting. It enables teams to streamline customer interactions across multiple channels, such as email, phone, chat, and social media, through a unified interface. Review collected by and hosted on G2.com.
EVen though freshdesk offers complex customization and flexible workflows, more complex integrations might be limited without access to its API or advanced features, which often require higher-tier plans.
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise Review collected by and hosted on G2.com.
Whenever we've encountered an issue or had a question, Freshworks' support team has been quick to respond, often going above and beyond to ensure our needs are met. Review collected by and hosted on G2.com.
The integration and management of Freshworks' numerous products can sometimes be challenging. Review collected by and hosted on G2.com.
The ticketing system, is the best in the market, when it consider to followup resolve the tickets, for both internal team as well as for the customer, reporting part is the best. Review collected by and hosted on G2.com.
Sometime payment links not works, while the subscription is expirered we have to wait untill the payment is done Review collected by and hosted on G2.com.
being able to have internal conversations linked to the ticket along with external communication. Review collected by and hosted on G2.com.
so far, I have no dislikes of freshdesk. everything has been positive. Review collected by and hosted on G2.com.
Freshdesk makes it easy to monitor the tickets and ensure good workflow as well as reduces the response time to clients. Review collected by and hosted on G2.com.
The downside is the extended time it takes for Support to respond and not being able to reach someone in a timely manner regarding issues. Review collected by and hosted on G2.com.
We at Purplle use this platform to resolve our customer's problems through Email and chat, we never face any sort of downtime frequently, and it helps in track the number of complaints and also notify us for the same. Review collected by and hosted on G2.com.
It is the time where many of the companies are using AI and I would say that this option should be inbuilt Review collected by and hosted on G2.com.
