Freemius Pros and Cons

I've been with Freemius for a few months now and I'm so glad I made the decision to switch from EDD. Everything just works with Freemius and I'm not having to spend a ton of developer resources fixing things.

Not only that, I'm pretty sure sales are up as a direct result of moving to Freemius. Their checkout is intuative and they make upgrading licenses super easy. It's still early days but it's looking very promising.

They handle all sales tax which is yet another headache that I don't need to deal with. I'm finally able to focus on improving the product and helping customers which is exactly what I wanted.

Finally, I have to say their support is great. I'm a non-tech plugin founder and they answer my (probably stupid) questions with grace, while providing really useful insights into where I can improve. It's like having a team of developers and consultants on-hand to help. Review collected by and hosted on G2.com.

The fees are technically higher than I'm used to, but I'm pretty sure this is more than cancelled out by not having to pay a developer to fix my checkout and their built-in tools like cart abandonment seem to be working. So yeah, no real downsides so far! Review collected by and hosted on G2.com.

There is nothing to like about a company who happily deducts money off your account without ones approval, blatant fraud and theft. Review collected by and hosted on G2.com.

2nd year running that they took almost R1000 of my account, 1st year managed to get it refunded as I don't have a subscription with them...only to have them take another R1000 off my account and then come with the poor excuse of that the subscription was mistakenly not cancelled and they can't refund me because they must adhere as a RESELLER to the VENDOR's refund policy and now passes on the buck and responsibility to the vendor support who hasnt even boothered to respond to my emails. Top form! Review collected by and hosted on G2.com.

Freemius helped my WordPress plugin business grow a lot. It makes handling payments, licenses, and subscriptions easy, so I can focus on creating new things. The platform gives me user data that helps me grow, and their customer support is really good. Review collected by and hosted on G2.com.

I don't dislike Freemius. If anything, I suggest the platform continue evolving and adding new features to support developers even further as we grow our businesses. Review collected by and hosted on G2.com.

Freemius has truly excelled in providing an effective and streamlined solution for license management. The standout feature for me is the simplicity and user-friendly interface it offers. Unlike other platforms I've used in the past, Freemius made the entire process hassle-free.

The integration with my WordPress plugin was seamless, and I appreciate the robust set of tools Freemius provides for tracking and managing licenses. The analytics dashboard is especially insightful, offering valuable data on user engagement and license activations. This has allowed me to make informed decisions to enhance my product and better cater to my user base.

Moreover, the customer support from Freemius has been outstanding. They are responsive, knowledgeable, and genuinely invested in helping their users succeed. The level of support I've received has reinforced my confidence in choosing Freemius for my license management needs. Review collected by and hosted on G2.com.

While my overall experience with Freemius has been fantastic, there's one minor inconvenience I've noticed. When logging in on my older iPhone 8, the login button is sometimes positioned outside the visible screen area, making it a bit inconvenient to access. I believe a slight adjustment to the login button's placement could enhance the user experience, especially for those using smaller screens.

Despite this minor observation, Freemius remains my preferred choice for license management, and I highly recommend it to other WordPress developers seeking a reliable and effective solution. Review collected by and hosted on G2.com.

I like the workflow enabled by it, which is the ability to manage a single codebase for both the free version designated for wordpress.org directory, and the premium version for selling. This also resulted in customer only needing to install the premium version and can safely delete the free version if they were using it before.

The next best thing is how it handles for me the various business aspects of a plugin business, so I can focus on what I enjoy most, developing and improving my plugins. I recently also tried out the affiliate feature, which is great. Super easy to set up and has enough insightful data from the affiliates that I can act upon. Review collected by and hosted on G2.com.

Nothing specific so far. They've made many improvements in response to privacy issues raised in the past, which is about the only thing I'm a bit worried about before deciding on using Freemius for my products. It does not seem to impede sales as well... or, I can say that I'm satisfied with how sales is going. Review collected by and hosted on G2.com.

Freemius offers many great features, but the main feature is handling subscriptions, billings, disputes, and taxes! Besides the main one, there are many little useful ones, such as abandonment cart emails and important integrations with 3rd-party services like Mailchimp.

Small teams can't build such a full infrastructure as Freemius offers. Review collected by and hosted on G2.com.

The only thing I wish they had is some interactivity with active instances. For example, it would be great if I could have the ability to push some notices from the Freemius dashboard directly to the user's WordPress dashboards. Review collected by and hosted on G2.com.

Ease of use, documentation and easy self guided process to evolve a product on my own. I also found their blog is very helpful to learn how to grow my business. Review collected by and hosted on G2.com.

I don't think there is anything I dislike other than some of my users have some hesitation about me working with their service due to user privacy. Review collected by and hosted on G2.com.

With Freemius, coding takes the spotlight! Its simplicity allows me to effortlessly indicate free or premium features, liberating me from payment gateway limitations. The real magic is the freedom to be a coder first! Review collected by and hosted on G2.com.

While navigating documentation can be a bit cumbersome and lacks some crucial details, and the default WordPress dashboard could use a facelift, these are minor quibbles compared to the overall magic of Freemius. A bit more clarity in documentation would enhance the experience. Review collected by and hosted on G2.com.

Awesome features, Easy Integration, User friendly Interface, Easy to use Review collected by and hosted on G2.com.

Nothing so far, there is nothing to dislike. Review collected by and hosted on G2.com.

We are a small team of people and managing everything ourselves was a really a pain for us before. But, after integrating into their SDK, we really don't worry about Licensing, Payment processing, Refunds management, etc.

Particularly the analytics and other marketing capabilities are awesome.

More than all their support is really incomparable. I highly recommend them for all WordPress plugins and theme developers. Review collected by and hosted on G2.com.

Nothing really comes to mind. We enjoy working with Freemius. Review collected by and hosted on G2.com.