Freemius Pros and Cons

They offer everything tailored for selling WordPress plugins and themes. Also love their content where you can learn everything you need about skyrocketing your sales. Review collected by and hosted on G2.com.

Can't really seem to think of anything. All works fine, support is responsive and very helpful. Leo and the support team are always keen to help out with anything that comes up. Review collected by and hosted on G2.com.

Freemius has taken care of everything. Licensing, payment processing, refunds management, prorating, taxes, analytics, it's all taken care of.

Even when I thought I had an unusual request, they already had an implemented solution.

Their support team is always there to help and quick to add suggested improvements and features. Review collected by and hosted on G2.com.

After having grown "old" a bit, the checkout pages that can be used in the WordPress admin dashboard and on websites could use a modern but still neutral makeover. Review collected by and hosted on G2.com.

It was the simplest way for us to monetize our plugin, without having to deal with an external sales platform such as envato. Review collected by and hosted on G2.com.

The interface is not very pretty, it could be better. Review collected by and hosted on G2.com.

Freemius is an outstanding platform that truly stands out from the competition. One of the most impressive features of Freemius is its seamless EU VAT collection, which saves developers time and hassle. The licensing system is also top-notch, making it easy to manage and distribute products. The admin dashboard is sleek and user-friendly, with a wealth of statistics and reports available at a glance. And if you ever need assistance, the Slack support is incredibly responsive and helpful. Overall, I highly recommend Freemius to any developer looking to monetize their WordPress products while enjoying a seamless and hassle-free experience. Review collected by and hosted on G2.com.

Overall, I've had a fantastic experience with Freemius. But, if I had to pick one area for improvement, it would be the design of the opt-in and upgrade screens in WordPress. While they function well, they look a bit outdated compared to the sleek and modern design of the Freemius account page and user dashboard. It would be great to see some updates in this area in the future. Review collected by and hosted on G2.com.

A great and effective team behind a system that handles all the technical aspects of handling a licensing and sales system yourself. Review collected by and hosted on G2.com.

Have not yet had anything but help growing and supporting my business and customers. Review collected by and hosted on G2.com.

Freemius is super easy to implement and has very low fees compared to alternatives. If you run into problems, the support is very quick and helpful. It's easily the best way to sell your own WordPress plugins. Review collected by and hosted on G2.com.

The checkout is (currently) only available in english. It looks a little bit unprofessional if you want to embed the checkout into your non-english website and the checkout is suddenly english. Review collected by and hosted on G2.com.

The integration is super easy

The support is really fast and alway helpful

All the VAT-mess is taken away from us. Freemius takes care of everything

Freemius works very stable without any issues. Overall i can really recommend using freemius for selling wordpress plugins. Review collected by and hosted on G2.com.

Some customers of us are complaining about the usability of the freemius user dashboard. In addition to that, the checkout screen looks a bit old-fashioned Review collected by and hosted on G2.com.

Freemius isn't only software, which solves crucial business problems, it is also a guide for developers who want to learn how to sell their amazing plugins and themes. Their blog https://freemius.com/blog/ is a treasure. This is definitely unique content. I'm impressed with the insight of the content. I've had a fantastic adventure with them for 6 years. Review collected by and hosted on G2.com.

I don't know. I'm just grateful for what is. Review collected by and hosted on G2.com.

Freemius provides most of the tools that you'll need, including license management, client portal, checkout, affiliate system, coupons, wp-admin checkout, etc. So I rarely have to think about getting other tools. Review collected by and hosted on G2.com.

One of the best qualities of Freemius is being an all-in-one tool, but the drawback is that you depend on them for almost everything, so if you need a special tweak or feature you might need to wait a while for them to add it.

They could improve in terms of email customizations, translate the checkout to other languages, and allow to upsell products in the checkout. Review collected by and hosted on G2.com.

People underestimate what Freemius can do for your business, especially for developers coming from the EU.

Merchant of Record:

This is almost no way around having a merchant of record to collect and manage taxes worldwide as a company from within the EU.

You would most likely need a full-time contractor to handle that, and paying the revenue share to Freemius is nowhere near the typical salaries here.

This is the most important benefit for me using Freemius, but there is a lot more:

Integration:

The integration in your plugin couldn't be easier. Even if you are a beginner to WordPress development, you will not have any problems integrating it, separating pro-and-free features, and including/excluding files.

Software licensing:

This is also a huge benefit. Sure, there are self-hosted (or plugin solutions) to that. But think of your business in the long-term - do you really want to store 200-500k licenses in your WordPress installation? How do you make it searchable? Exportable? Well, with Freemius, you don't even have to worry.

Recurring Payments:

Sure, integrating stripe is easy these days, but that's only a small part of the solution. Handling invoices, validating VAT numbers, preventing fraud, and doing automatic retries are not easy.

There is a lot more to Freemius, but here are the some of the most important features for me:

- stressfree refund handling

- prorating purchases

- impersonated logins

Support:

It's personal, it's fast, and it's reliable.

If you need help (business-related, tech-related), someone can help you.

You will get to know some of the coolest people in the WordPress space here. Trust me, you will also be a fanboy soon ;-)

There is also a large Slack community to exchange ideas and more. Review collected by and hosted on G2.com.

To be honest, there isn't much to dislike at Freemius.

I would like to see a couple of improvements on the UI side of things, especially the implementation part on your own website (I don't use the payment integration within my products).

More freedom to customize the checkout, better integration of the account area, and maybe some embeddable widgets to show reviews and some stats on the website. Review collected by and hosted on G2.com.