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Forter Reviews & Product Details

Forter Overview

What is Forter?

Digital commerce is built on trust. Without trust, businesses are leaving millions of dollars on the table. At Forter, we know that building trust (and your bottom line) means more than just blocking fraud. It means protecting the entire customer journey — from account creation to checkout and returns. Forter makes the most accurate, real-time decisions about every digital interaction, powered by the largest network of online retailers. Our Trust Platform makes decisions on more than $300B in transactions annually for some of the world’s digital commerce leaders, such as Priceline, Nordstrom, eBay, HelloFresh, and more.

Forter Details
Discussions
Forter Community
Languages Supported
English, French, Japanese, Chinese (Simplified)
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Product Description

Forter provides new generation fraud prevention to meet the challenges faced by modern enterprise e-commerce.

How do you position yourself against your competitors?

The only fraud prevention platform, powered by the largest network of online retailers, that knows which customers to trust, in real-time, every time.


Seller Details
Seller
Forter
Year Founded
2013
HQ Location
New York, New York
Twitter
@ForterGlobal
1,244 Twitter followers
LinkedIn® Page
www.linkedin.com
697 employees on LinkedIn®

Dana S.
DS
Overview Provided by:

Recent Forter Reviews

Genevia G.
GG
Genevia G.Enterprise (> 1000 emp.)
5.0 out of 5
"We have enjoyed working with Forter and consider our relationship important to our organization"
Their ability to provide services that allow us to focus on other aspects of our business, being assured Forter's work is done with integrity and c...
Shankar S.
SS
Shankar S.Small-Business (50 or fewer emp.)
3.5 out of 5
"Forter is the shield for fraud"
Here are some of the best features of Forter software: Real-time Fraud Prevention: Forter uses machine learning algorithms to analyze every tran...
KH
Kara H.Enterprise (> 1000 emp.)
5.0 out of 5
"Good for business AND consumers"
Forter reduces the overhead required to maintain traditional rules based fraud platforms and manual human review. As a consumer, it is a relief to ...
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Forter Media

Forter Demo - Forter dashboard
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Forter Demo - Forter dashboard
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Forter Demo - Forter dashboard
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27 Forter Reviews

4.5 out of 5
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27 Forter Reviews
4.5 out of 5
27 Forter Reviews
4.5 out of 5

Overall Review Sentiment for ForterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Shankar S.
SS
Export Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Forter?

Here are some of the best features of Forter software:

Real-time Fraud Prevention: Forter uses machine learning algorithms to analyze every transaction in real-time, which allows it to detect and prevent fraud as it happens. This helps online retailers to minimize losses and avoid chargebacks.

End-to-End Fraud Protection: Forter provides end-to-end fraud protection, from the initial transaction to the final delivery of goods. Online retailers can be confident that all aspects of their business are protected from fraudulent activity.

Instant Approvals: Forter uses a combination of AI and human expertise to provide instant approvals for legitimate transactions. This helps improve the customer experience by minimizing the time customers have to wait for their orders to be processed. Review collected by and hosted on G2.com.

What do you dislike about Forter?

While Forter offers many powerful features for fraud prevention, some potential drawbacks to the software should be considered. Here are a few examples:

Cost: Forter is a premium and costly service for smaller businesses. The cost of the service may be a significant expense for online retailers with lower transaction volumes, or for those who are just starting out.

False Positives: While Forter uses advanced machine learning algorithms to detect fraud, there is still a risk of false positives. This occurs when legitimate transactions are flagged as fraudulent and declined. False positives can be frustrating for customers and may lead to lost sales and revenue.

Integration Challenges: Forter may not integrate seamlessly with some legacy systems, which may require additional development work or customization. This may be a challenge for online retailers who do not have dedicated technical resources or experience with integrations.

Limited Data Access: Forter does not provide full access to raw transaction data, which may limit the ability of online retailers to perform their own analyses and generate insights. While Forter provides detailed reports and analytics, some retailers may prefer to have direct access to the underlying data.

Limited Customization: While Forter provides customizable rules for fraud prevention, some online retailers may find that customization is insufficient for their needs. This may be a particular concern for retailers in highly specialized or niche markets, where fraud patterns may be more unique.

Overall, while Forter is a powerful fraud prevention solution, it may not be the best fit for all online retailers, depending on their specific business needs, budget, and technical capabilities. Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

Chargeback Guarantee: Forter provides a chargeback guarantee, which means that it will cover the cost of any chargebacks that occur due to fraudulent transactions that it failed to detect. This helps reduce online retailers' financial risk and gives them greater peace of mind.

Customizable Rules: Forter allows online retailers to create customizable rules for fraud prevention, which can be tailored to their specific business needs. This allows them to focus on the types of fraud that are most relevant to their industry or product category.

Multi-Channel Support: Forter supports multiple channels, including web, mobile, and in-store transactions. This allows online retailers to provide a consistent fraud prevention experience across all of their tracks, which is essential for maintaining customer trust and loyalty Review collected by and hosted on G2.com.

KH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Forter?

Forter reduces the overhead required to maintain traditional rules based fraud platforms and manual human review. As a consumer, it is a relief to know that services like Forter exist to protect us from fraudulent activity on our accounts. Review collected by and hosted on G2.com.

What do you dislike about Forter?

Portal sometimes loads slowly and filtering options are not the best Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

Protecting our inventory by identifying and flagging customers that we believe are resellers, solution for returns abuse, and coupon abuse prevention. All of the aforementioned services reduce and eliminate what would be a very heavy lift for our business to solve for internally. Review collected by and hosted on G2.com.

Eddie A.
EA
Vice President of Strategic Partnerships
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Forter?

Technical abilities and willingness to earn our business. While continually adding value to the relationship and overall business value proposition Review collected by and hosted on G2.com.

What do you dislike about Forter?

I haven't found any downside to working with Forter. The only thing I would say is that there has been some account turnover with resources internally Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

Forter solves all of our transactions in real time while also providing a chargeback guarantee model that ensures their decision works. They also indemnify us against eGift cards and provide real-time responses to those transactions as well Review collected by and hosted on G2.com.

Genevia G.
GG
Loss Prevention Exception Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Forter?

Their ability to provide services that allow us to focus on other aspects of our business, being assured Forter's work is done with integrity and commitment. Review collected by and hosted on G2.com.

What do you dislike about Forter?

We lose some of the visibility into our fraud activity but we are working to enhance those insights through reporting. Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

Online order review - approvals or declines Review collected by and hosted on G2.com.

Nitin S.
NS
Product Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Forter?

1. Easy to use

2. Easy to implement API documentation

3. Great Support Team

4. User Friendly Dashboard

5. Automatic evaluation of incoming orders

6. Helps us in figuring out the issues our customers are facing Review collected by and hosted on G2.com.

What do you dislike about Forter?

1. Not supported on Safari

2. Initial setup is dificult or let's say time consuming

3. Sometimes proper reasons are not provided when a customer card is declined Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

It has saved us a lot of money and time by catching fraud automatically and by reviewing, blocking or approving the customers orders. Review collected by and hosted on G2.com.

Pavan S.
PS
Digital Marketing Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Forter?

This tool is very easy to use. No need special training to use this as it is very user friendly. The best thing with forter is there is no setup fee and available in reasonable price. Review collected by and hosted on G2.com.

What do you dislike about Forter?

I dont see any dislikes with this tool. This is very helpful in fraud check. Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

By this tool usage time and money is saved a lot, by which we can concentrate on genuine transactions and neglect fraud transactions. Review collected by and hosted on G2.com.

Jaikrishnan N.
JN
Associate Product Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Forter?

1. Safe and Secure

2. Great customer support

3. Reduction in number if manual revies

4. Quick and Real-time decision making

5. Adequate channela for communication Review collected by and hosted on G2.com.

What do you dislike about Forter?

1. Lacking granularity on the acceptance/rejection fraud options.

2. Does not support apple browser.

3. Initial setup can be time consuming and a great pain for the teams working Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

1. Helps identify frauds.

2. Easy training of data for transactional frauds.

3. Minimal manual intervention required for identifying and processing fraudulent transactions. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Forter?

We are using this to prevent fraud in our airtime topup business. Easy to implement, well API documentation and good customer and technical support.

Compared to other fraud providers, it is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Forter?

As a developer of this website, I worked on many fraud provider tools, and I found Forter is the best. There is nothing which I can say that I dislike.

It is awesome. Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

etopuponline.com is an eCommerce website used to send and do topup of friends and family. Most of the users of this website are in developed countries US, Europe, and UK, and send topup to their family and friend of their native countries. All transactions are real-time, so there is a big chance of fraud, and there is no guarantee to get that money back as transaction/topup are real-time and instantly. Forter helps us identify fraudulent attempts and give accurate decisions to process that topup. Review collected by and hosted on G2.com.

Rahul J.
RJ
Digital Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Forter?

1) Support Team is Great

2) Reduced Manual Dependency

3) Fraud orders are easily caught

4) Very easy to use

5) API is user freindly Review collected by and hosted on G2.com.

What do you dislike about Forter?

1) Initial setup is time-consuming

2) It does not support Safari Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

1) Automated decisions are taken by forter

2) It's helping us to taking an accurate decision in very less time.

3) We are easy to identify fraud orders. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forter?

I like that Forter is relatively easy to use. Searching for transactions via email for our customers is seamless and quick. Figuring out the issue for our customers is made more accessible by getting immediate results and easy-to-understand reasons. Review collected by and hosted on G2.com.

What do you dislike about Forter?

There isn't much that I don't like to be honest. One thing I would like to see is a better explanation for the reasons that a customer's card may have been declined, perhaps by hovering over the cause. For some of them, I need to research it on Google to find out what the decline reason might mean to better explain it to either a customer or one of our agents. Review collected by and hosted on G2.com.

What problems is Forter solving and how is that benefiting you?

We sometimes have customers who are unable to complete a payment on our website or in our app, and we use Forter to see if we can find out the reason why. Often, it has to do with their credit card is declined for one reason or another, and it helps us to understand what is happening so we can figure out how to help out customers better. Review collected by and hosted on G2.com.