Files.com Reviews & Product Details

Access from anywhere

Secure sharing (encryption, authentication)

Real-time collaboration

Backup and redundancy

Integration with other tools

Data security support useful for NIS2 compliance Review collected by and hosted on G2.com.

Dependence on Internet connection

Recurring costs Review collected by and hosted on G2.com.

We produce an international radio program and Files.com is our FTP of choice for stations around the world to access our daily and weekend programs. Management of who gets what is easy once all of our different versions are uploaded to specific directories. Review collected by and hosted on G2.com.

Haven't found any issues yet, and we've been a customer almost 10-years. Review collected by and hosted on G2.com.

I like that Files.com encrypts our customers' data and provides a secure managed login process. Having a secure process is very valuable because fraud is a big problem for our business. The initial setup had very little issue thanks to its good documentation and intuitive interface. Review collected by and hosted on G2.com.

Nothing at this time Review collected by and hosted on G2.com.

We were able to complete on-boarding and get our migration under way to Files.com with amazing support provided 100% of the way.

Files.com assigned us a very knowledgeable architect that made the entire process of on-boarding as easy as could be.

The attention, detail, and support through this our on-boarding process has been truly amazing. I really appreciated the help received for a truly smooth process as we transitioned to Files.com.

I would like to thank the engineer/engineers who implemented a new feature request for us and everyone else that was involved in making the very much needed functionality, a reality.

We look to be starting off a wonderful relationship with Files.com and everything looks to be panning out just as we have expected.

To anyone looking for a new highly functional, sleek, user friendly, MFT SaaS solution with loads of support and integrations, then look no further, Files.com has you covered.

Thank You Files.com! Review collected by and hosted on G2.com.

We didn't come across anything we disliked regarding our Files.com experience. Review collected by and hosted on G2.com.

Files.com is a fabulous product. I have been using it for the last 6 1/2 years and am amazed at the growth and progress that has been developed and continues to develop. The breadth of functionality and versitality is exciting to use.

Creating integrations is soooo easy especially the AS2 connections. PGP encryption is so seamless to implement. Our company uses it for all our MFT connections. The support that Files.com provides is in a class of it's own. Wonderful company. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike about Files.com. Review collected by and hosted on G2.com.

Leadership Vision: I love their future roadmap. I'm just waiting to talk to the right team members so I can take advantage immediately.

We were smartfile customers, and files.com bought them; this is the best thing that happened to us. Now I feel comfortable ROI for dollars we spend Review collected by and hosted on G2.com.

Not at this moment; I am still learning about files.com Review collected by and hosted on G2.com.

It is very easy to use for any user. It allows different access permissions. Additionally, it contains multiple options that can be adapted to the needs of each user, to track shipments, files, or accesses. Review collected by and hosted on G2.com.

I feel like there are options that I'm not taking full advantage of, for example, the fact of connecting the desktop with the cloud. There should be a tutorial to know how to use all the available options and tools. I don't like that contacts aren't saved when you share. There should be a directory of people you've shared with, to use them again if needed. Review collected by and hosted on G2.com.

I really appreciate how quick the help response is at Files.com, and how fast they respond. I also like how fast you can upload and download files. The initial setup was very easy, which is another plus for me. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

As a non-IT user of Files.com, I have found it to be easy and reliable. We primarily use it for automated SFTP file transfers. I have been able to set up automations for pushing and pulling files, with a level of customization that has allowed us to circumvent issues presented by some of our trading partners. I have not needed assistance from customer support, as the functionality that I require was possible without it. One of our IT admins needed customer support regarding getting dedicated IP addresses for whitelisting purposes, and that was resolved within two days. I would strongly recommend Files.com for anyone needing a service for handling their FTP. Review collected by and hosted on G2.com.

While I wouldn't necessarily consider it a strike against Files.com, the greatest barrier I experience is my own ignorance. There are options available that I simply don't understand, or perhaps they aren't applicable to my situation. Within the uses that I do understand, the functionality has been straightforward. It would be extremely difficult to provide this level of functionality with modern, enterprise level, security features. I think Files.com does an excellent job walking the line between accessibility and a high level of functionality. Review collected by and hosted on G2.com.

I love how easy it is for client's to get files over to me. The link in my email is super convienent and it was all really simple and easy to set up. I use it several times per week to receieve files from clients and the feed back that I get from them is great. It is way better than trying to get them to reply to a secure email so that what they were sending was encrypted and safe for them. Review collected by and hosted on G2.com.

I don't like that I can't list that I have nothing that I don't like in this review. Review collected by and hosted on G2.com.