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Files.com Reviews & Product Details - Page 3

Files.com Overview

What is Files.com?

4,000+ companies trust Files.com to automate and secure business critical transfers. We obsess about security, compliance, reliability, and performance so your critical business processes just work every time. Easily manage any transfer flow without writing scripts or code, and onboard workloads and partners effortlessly. We support standard file transfer protocols (FTP, SFTP, AS2) for working with external partners and also provide native apps for high performance internal transfers. As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. --- Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too. When interfacing with other systems, Files.com can be configured to “Push” files to the system on a schedule, “Pull” files from the system on a schedule, or "Mount" the remote system for live direct access. Files.com is also a top choice for media professionals due to our support for huge files (up to 5TB), proprietary transfer acceleration, and our massive network with 100Gbit capacity. --- Our InfoSec Program is audited annually by Kirkpatrick Price, a leading information security CPA firm. Our audit covers the scope of the entire Files.com business (not just datacenter operations) and names Files.com specifically. Beware of smaller competitors who try to pass off someone else’s audit as their own. Technical capabilities include encryption at-rest and in-transit, four types of two-factor authentication, nine enterprise identity (SSO) integrations, configurable password and session policies, and a perfect “A+” score from Qualys SSL Labs. We offer 7 global zones for file storage: USA, UK, Canada, EU (Germany), Australia, Singapore, or Japan. These can be mixed and matched as needed. Additionally, data retention timeframes can be customized on a per-workflow basis. We meet the stringent requirements to serve customers regulated by HIPAA and are happy to sign a Business Associate Agreement (BAA), which is required by law. Beware of smaller competitors who claim that a BAA is not required. We will also sign a DPA for any customer regulated by GDPR or CCPA.

Files.com Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description

Files.com is a cloud-native/SaaS file automation and integration platform that provides a cloud-centric approach to enterprise grade, file-based integrations and automations while emphasizing security, compliance, and data residency for business-critical file transfers and exchanges.

How do you position yourself against your competitors?

Unlike other file transfer software, Files.com is a cloud-native file transfer integrations and automation platform that provides users with the ability to securely send, share, or store files whenever and wherever you are.


Seller Details
Seller
Files.com
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
LinkedIn® Page
www.linkedin.com
90 employees on LinkedIn®
Description

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.


KB
Overview Provided by:

Recent Files.com Reviews

Scott P.
SP
Scott P.Small-Business (50 or fewer emp.)
4.5 out of 5
"Files dot com is a dream to work with"
The GUI is the most intuitive I've found.
KB
Kevin B.Enterprise (> 1000 emp.)
5.0 out of 5
"Rock Solid solution for file transfer."
As a seasoned systems administrator, I've had the pleasure of implementing Files.com at two distinct organizations, and I can say that it has revol...
CM
Chris M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Phenomenal File Transfer Service with great Customer Service"
What I like the most is that anytime I need help (from when I first set up my account to a need to make system changes), I can easily set up a time...
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Files.com Media

Files.com Demo - Device Screenshot
Files.com's file transfer software is device agnostic, allowing data transfers to stay secure, fast, and efficient from where ever you are.
Files.com Demo - Files.com File based Integrations and Automations
Files.com provides integration and automation points out of the box via APIs, SDKs, and no-code automations.

Official Downloads

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206 Files.com Reviews

4.6 out of 5
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206 Files.com Reviews
4.6 out of 5
206 Files.com Reviews
4.6 out of 5

Files.com Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Files.comQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

They have a success team that was able to listen to our requirements and get us up and running very quickly. They stay connected and are always available for questions and recommend best practices.

They are very customer focused and forward looking. They want to learn what customers are using their products for and ways that they can extend their product to meet current and future needs. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

It took a little time to get an understanding of which tool to use for each requirement. Once weunderstood the model, you able to quickly build out what we need.

We would like like to see more flexibility with security and auditing. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Common platform to share and transfer files between various entities associated to our organization. Provides notification flexibility and automation which is very effective. Review collected by and hosted on G2.com.

Jaime V.
JV
Litigation Support
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

I enjoy how easy it is to make folders and access file from my phone or pc. The password protected links are very useful. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

There is nothing I can say I dislike about the service. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Storing and Sharing files with files.com is very easy and useful. We are able to provide a password protected link to a single file or a folder with gigs of data. Review collected by and hosted on G2.com.

Scott P.
SP
Prepress Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

The GUI is the most intuitive I've found. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Haven't run into anything I dislike..... Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Daily file transher is a breeze. Custom accounts for clients works flawlessly. Review collected by and hosted on G2.com.

Norman M.
NM
Operational Analyst
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

The way i can access to my csv files with powerbi and ubuntu and the customer services is the best thing ever, the integration is easy. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

nothing, i really like everything, i would like an easier implementation, Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Access all the info for my business, Review collected by and hosted on G2.com.

Stephan S.
SS
Operations Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

It's so easy to upload/retreive files from Files.com! The site security is also top notch, as some of our users should have limited access/abiliites. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I can't think of anything at the moment! Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

An easy-to-access site that provides security based on our needs. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

The ease of implementation, the whitelabeling features, the integration capabilities, and the security of the platform. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The only downside we've experienced is the rising cost of using the platform. This has been mitigated by their pricing structure changes over time. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

We need the ability to securely store and exchange large numbers of files with numerous customers and business partners and customers. Additionally, we needed a platform that we could whitelabel. Files.com has served all these needs. Review collected by and hosted on G2.com.

CM
System Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

Files.com is great tool to share as very secure manner files with external company. Remote server, Sync and automations makes easier to manage files sharing.

There are 4 point like best

1. Remote Server with external sftp and azure.

2. SSO access for ours internal users account.

3. IPs whitelist to minimize data risk.

4. The last and the better CLI, you can automate any process with CLI without user interaction Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Need to improve report or download report from web portal. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Logs report to visualize audit data.

Automations could be show for all administrator..

Before automation can only be show by the creater, we have a team creating automation and all of them have access to modify and see automations. Review collected by and hosted on G2.com.

Response from Kevin Bombino of Files.com

Thanks for the feedback about reporting. We are currently working on a new Report export functionality within our Web UI, and we expect that to ship by the end of this year.

AB
System Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

Easy integration, great logging. With so many platforms that we can tie in, and the great visibility of the logging, it makes it a breeze to use and a perfect tool to leverage inter-operably with other platforms already in place. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

Difficulty staying current with changes coming down the pipeline, but that has been addressed and is visible in the docs now. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

We primarily leverage Files.com as a secure place to upload/transmit/receive confidentials files between clients and our portfolio of companies. Review collected by and hosted on G2.com.

RK
Director of Information Technology
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

Using Files.com has given my team and I the ability to use FTP and/or large-size file transfer without a lot of overhead or maintenance. IT is quick to setup and deploy and the end-users are happy. Review collected by and hosted on G2.com.

What do you dislike about Files.com?

I generally try to have both pros and cons when I give a review. In this instance, I have not really run into any issues. Perhaps a lower cost model. Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Large file transfers without using a DMZ or setting up our own FTP site. Review collected by and hosted on G2.com.

Ivan P.
IP
Director of Data Governance & Predictive Analytics
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Files.com?

Ability to configure security levels and access to data stored with third parties and internal customers Review collected by and hosted on G2.com.

What do you dislike about Files.com?

The user interface is not very pretty, it looks rather old-fashioned Review collected by and hosted on G2.com.

What problems is Files.com solving and how is that benefiting you?

Helps share data with stakeholders in a secure manner Review collected by and hosted on G2.com.