Files.com Reviews & Product Details

One of the standout features of Files.com is its user-friendly interface, which makes file management intuitive and straightforward. The platform offers a seamless experience for both technical and non-technical users, allowing teams to collaborate effectively without a steep learning curve.

The automation capabilities are also impressive. The ability to automate workflows and integrate with other tools enhances productivity and reduces manual tasks, making it easier to manage files efficiently. Review collected by and hosted on G2.com.

You log files are sometimes hard to parse through. Review collected by and hosted on G2.com.

The features work well and every time I have an issue or doubt the support team is there to guide me.

The facility of use is incredible. Everytime US customers come with a new way of connection, I check Files.com and they have already implemented that so I don't have to build something specific in my system. Review collected by and hosted on G2.com.

There is nothing bad about Files.com. The unique thing that could improve is the logs in AS2 but that's it. Again, nothing bad. Review collected by and hosted on G2.com.

Files.com offers a highly intuitive interface that makes file transfers and sharing incredibly easy, even for non-technical users. The platform provides strong security features like encryption at rest and in transit, role-based access controls, and detailed audit logs, ensuring data safety and compliance. I particularly appreciate its seamless integrations with popular cloud storage services and its automation features, which save significant time in repetitive workflows. The customer support team is also very responsive and knowledgeable. Review collected by and hosted on G2.com.

While the platform is robust, the initial setup can feel overwhelming due to the wide range of configuration options. Some advanced features require a learning curve, especially for users without prior experience in secure file transfer systems. Additionally, the pricing structure may feel a bit steep for smaller teams with basic requirements. Review collected by and hosted on G2.com.

The interface to create a new SFTP folder and grant user permissions is very easy to use. You also get a number of choices to connect to the files repo, including an very well documented REST API, which make it very easy for partners to integrate. Review collected by and hosted on G2.com.

I haven't found any downsizes. We're saving a lot of costs associated with infrastructure and its O&M. Review collected by and hosted on G2.com.

reliable service, good configuration options and customizable for needs , support also on top of any questions Review collected by and hosted on G2.com.

very , very , very expensive ,please work on lowering prices Review collected by and hosted on G2.com.

Our company has used files.com for years. We have never had an issue with their service and it goes far beyond FTP transfers. With support for FTP, SFTP, Email, Web-based transfers, WebDAV and AS2 to start with, you have a ton of available options.

The amount of integration options you have is amazing. API interfaces, client software and more. They can even mount OTHER SFTP servers through your account to provide a common interface for you transfer needs.

No, you won't be spending $5/month on their service. The data governance and security feature alone warrant better pricing than that. For the services and functionality offered, pricing is fair and appropriate Review collected by and hosted on G2.com.

It is a premium service offering, so I do wish pricing was better. That's about my only dislike. Yes, I do believe pricing is fair, but you can quickly let the quote get out of control. Be very clear on your requirements and wants so you can make the best decision. Review collected by and hosted on G2.com.

Fast, ease of use and great customer service. Easy to contact support. Review collected by and hosted on G2.com.

a few features that would be good to have around handling of zip files but ultimately not much really to report as a long-time user of the platform. Review collected by and hosted on G2.com.

I love the easy-to-use interface of Files.com that doesn't require any coding or command line to set up connections to other SFTP/FTP. It has solved our problem of needing people with programming knowledge to connect to SFTPs. The initial setup was very straightforward, with no complicated setup process. It makes automated file transfers and logging quick and effortless. Review collected by and hosted on G2.com.

It is working as intended for us Review collected by and hosted on G2.com.

Our use case is simple- Files.com replaced a slow, insecure in-house FTP server. But what we discovered in the transition was how foolish it was to ever self host. The files.com environment is exponentially more secure, flexible, easy to maintain, and elegant over all and our users rave about the improved interface and upload experience. We have discovered a world of utility and flexibility that we never thought to look for, let alone expect and now we're finding new powerful ways to integrate it into our data workflows.

Setup was seamless, and customer support has been beyond fantastic despite being a very low revenue customer for them. Review collected by and hosted on G2.com.

As a relatively small non-profit, expense is always a factor but we have no regrets and the value we receive from it is well worth the cost which is certainly not out of line. We aren't exactly pushing the limits of what files.com offers but that's the only thing I can come up with as a "dislike," even though I would not claim it is unfair. Review collected by and hosted on G2.com.

Files.com serves as a flexible file management system which integrates effortlessly across different systems. Files.com provides support for multiple protocols and major cloud platforms which enables straightforward automation of file operations and secure management of large-scale data transfers.

Our RareMed platform now works together with Files.com to automate file transfers while maintaining secure data sharing. We have achieved better operational efficiency while expanding our capacity to manage increasing amounts of data. Review collected by and hosted on G2.com.

Pricing is always a point of concern. Files.com tends to cost more than other file management systems making it less suitable for small businesses or organizations with limited financial resources. Users find the search for particular files challenging because of inadequate name, type, or date sorting capabilities which slows down file management efficiency. Review collected by and hosted on G2.com.