Fielo Reviews & Product Details

The Fielo team have been brilliant since starting our journey with them. They truly care about understanding and delivering our requirements. We use Fielo to support our customer advocacy program both from a front-end and back-end perspective and it allows us to create different types of activity engagement for them. If you know Salesforce, then Fielo is very easy to use and is configurable to how you want it to be. There's loads more we can do with it! Also, I like that it's native to Salesforce as that's our source of truth. Big shout out to Sergio for all his support during and post-implementation. Latest version of the platform is great, love the UI and I look forward to further improvements!

Having Fielo allowed us to source 400+ online reviews, many case studies and lots more. It's very powerful to support everything advocacy related. Review collected by and hosted on G2.com.

I would say building new incentives (for front & back end) can be time-consuming but perhaps that will speed up with more practice. Review collected by and hosted on G2.com.

Fielo is a game-changer when it comes to building and managing loyalty programs. Its robust package offers a wide range of features that helps us create personalized and engaging loyalty initiatives. With Fielo, we can easily track and reward customer behavior, leading to increased customer satisfaction and loyalty. It's a powerful tool that makes a real difference in driving customer engagement and maximizing program effectiveness. Review collected by and hosted on G2.com.

Fielo is powerful and helps me a lot in the settings, allowing multiple selections of criteria, but this ends up making it difficult when changing rules when we have a complex configuration, as it causes excessive work Review collected by and hosted on G2.com.

- ongoing support of Fielo consultants;

- consumer centricity of Fielo consultants;

- Fielo as a native SFDC application;

- eLearning capabilities like course, modules dependencies, module feedback, and categorization of educational courses, well-developed knowledge check options.

- various types of eLearning content;

- incentivization options of different activities;

- detailed product documentation. Review collected by and hosted on G2.com.

- UI/UX of widgets for fronted users;

- complex configuration of incentivization and leaderboards ranking;

- lack of SCORM content type in eLearning component;

- lack of NPS functionality for users of eLearning component. Review collected by and hosted on G2.com.

Fielo has great customer support. The engaged team was very responsive and responsible. Review collected by and hosted on G2.com.

1. Fielo could improve on the interface configuration. Our product intention is to hand the incentive configuration completely over to business. However, the current interface design would require a decent amount of user trainings. Another challenge is the testings part. Without decent amount of testing in lower environment, we are hesitated to hand over the production configurations to business.

2. Our system still requires a lot of salesforce customization to feed the data into fielo. Also the huge amount of fielo rules were causing optimization issue - we have to breakdown and simplify the rules as much as possible to avoid causing system failure. Fielo could improve on the product flexibility and scalability. Review collected by and hosted on G2.com.

Fielo allows our business to design incentive rules and rewards that help us meet our business goals. Being a Salesforce native solution, Fielo has given our reps visibility as well as the ability to influence their customer behaviours. Additionally, Fielo provides our customers access to their member status and activities and allows them to redeem their point credits at their leisure via our Experience Cloud portal. The ongoing quarterly review process driven by Fielo is also a useful tool to optimise our program. Review collected by and hosted on G2.com.

Lack of local support team - Our business is located in Australia, and so we have experienced some challenges where support is required due to the time difference with Brazil. Review collected by and hosted on G2.com.

Fielo capabilities actively supported Tobacco company to fit all main requirements thanks to the facility to set up all e-learning and incentivization activities for getting then benefits from their Field force.

The main boost is the strict collaboration between FIELO product team and Client to discuss any possible enhancement for being then part of FIELO development road map. Review collected by and hosted on G2.com.

A possible next improvement might be good to manage the product as more Client oriented in order to give a set of OOTB configurations (like different User profiles ) that surely will help clients to manage their profile access to FIELO easily and reduce the risk of regression issues during installation of new FIELO releases. Review collected by and hosted on G2.com.

- Fielo offers the best fit for Salesforce eco-system since this loyalty engine is natively on Salesforce

- Configuration options are considered very simple

- Fielo team provides great services (they are mostly in different timezones to us but will make themselves available) Review collected by and hosted on G2.com.

- Fielo may be restricted to some of the more classic types of loyalty programmes and not as innovative as other newer loyalty products in the market.

- Certain setup requires Salesforce Admin to perform the configuration, and business users are not permitted to make the changes. Review collected by and hosted on G2.com.

The ease of integration with our company's sales system, Salesforce, and the countless possibilities for customizing the product are noteworthy. The prices were fair and appealing. Review collected by and hosted on G2.com.

So far, there is nothing to declare. The features and functionality of the tool have exceeded our needs exceptionally well. I don't see any possibilities for improvement in the tool. Review collected by and hosted on G2.com.

1) easy plug-in to Salesforce.com, similar interface, easy access to already available data sets, familiar ways to operate with data management and reporting

2) variety of low code options to configure use cases for trade partners loyalty management

3) basic but still sufficient features around learning management features within the same package Review collected by and hosted on G2.com.

1) Unacceptable UI/UX for mobile devices in the past - now it is a different product with promising results after initial testing. However, re-onboarding of existing users will be required

2) unclear roadmap for the product as such. There are valuable features; however, not clear what exact implementation and when exactly will appear

3) documentation is not always up-to-date Review collected by and hosted on G2.com.

We use FIELO to administer a dealer loyalty program. It sorts through an array of data and track inventory / sale numbers as they relate to the program. When the accounts and information are properly set up by the sales team, the process works very well. Review collected by and hosted on G2.com.

The process requires all the paperwork from the field sales reps to be correct and up to date. If that doesnt' happen, there are many manual corrections that need to be made by the administrator and the data analysts, leading to weeks worth of manual correlations. If the sales team doesn't input their records correctly, it makes administering the program time-consuming and laborious. Review collected by and hosted on G2.com.