Fathom takes the headache out of sales calls by capturing and summarising conversations effortlessly. No more frantic note-taking or forgetting key details—it just works in the background, letting me stay present in the call. The AI-generated insights are spot-on, helping me tailor follow-ups without spending ages listening back to recordings. It’s like having an extra brain dedicated to sales intelligence, making it easier to build relationships and close deals without feeling like I’m even trying. Review collected by and hosted on G2.com.
One thing that could take Fathom to the next level is the ability to actively monitor a call in real-time against a discovery call template. Right now, the summaries are solid, but it would be a game-changer if Fathom could track whether key discovery questions have been covered and prompt me live if I’ve missed something. This would make it even easier to stay engaged in the conversation while ensuring no critical insights slip through the cracks. Review collected by and hosted on G2.com.
Video Reviews
It is a great improvement on the AI note taker
Focused on the client
4,683 out of 4,684 Total Reviews for Fathom
Overall Review Sentiment for Fathom
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I was a paid user of Read.ai when I tried Fathom and immediately switched over once I received my first meeting report. The quality of the notes, the way things are structured, the accuracy of the action items -- I couldn't fault it. I'm genuinely saving hours each week that I used to spend manually writing out meeting notes. Plus I find it very intuitive to use and really appreciate the way the desktop app is built making it far easier to add it to impromptu meetings than other similar softwares I've tried. Review collected by and hosted on G2.com.
I don't love the look of the recording/notes page and would love it were a bit more customizable. Review collected by and hosted on G2.com.
I like how much more concise the summary is compared to another noteaker we switched from as well as having access to the full video recording of the meeting even on the free account. Fathom has improved our productivity by keeping our meetings on track from previous week's recaps as well as assigning to do's out internally and externally is a lot easier. I like that Fathom integrates with all of our meeting platforms like Zoom and Teams. 10/10 would recommend! Review collected by and hosted on G2.com.
We are currently still on the free version but will be upgrading in the near future. When on free, multiple notetakers from the same domain want to join the same meeting. I believe if everyone was on the same paid account, you can limit which notetaker is admitted to the same meeting, but under the free version sometimes this can be a little cumbersome. It would be great if regardless of what domain has a Fathom notetaker that so long as at least one is present, all others would not be present since everyone gets a copy of a meeting anyway. Review collected by and hosted on G2.com.
I love that it records the video of my calls and organizes them by day, showing the title of the meeting for easy reference later. The transcription is pretty good, and I love that it is searchable and that you can jump the video to the corresponding part of the transcript. I love the summary tab with key takeaways. They're usually pretty accurate and they save me a lot of time. I love that it adds to (almost) all of my calls so I can focus on the call without worrying about it recording. Review collected by and hosted on G2.com.
Downloading it, getting it started on my computer, and getting it going to be included on all of my calls was a pain. It actually malfunctioned when I started a call the other week, and I had to figure out how to add it to my call again, so that was a bit embarrassing. Review collected by and hosted on G2.com.
What I like best is the fact that I can now really concentrate on what is being said rather than trying to capture notes at the same time.
Having had Fathom join me in a few calls now, the confidence is there to stop jotting things down and just wait for the summary email to come through (which it does very quickly) with all the details, including parts you've highlighted.
So much easier than trying to decipher my scribble, or correct all the spelling mistakes, especially if you go from meeting to meeting and can't summarise and do your follows up there and then, as when you go back later you may not recall fully what you needed to do or what was said...that is now a thing of the past with Fathom by your side.
On my first use, Fathom asked for a review, which I gave, highlighting a language issue - They responded with full instructions on what I needed to do. I followed the steps and was able to set my account correctly to allow multi language options and translations, which makes my life a whole lot easier! Review collected by and hosted on G2.com.
So far, I haven't come across any negatives. Review collected by and hosted on G2.com.
Fathom has been a game-changer for me. The summary email sent immediately after each meeting is incredibly accurate, and having instant access to the recording helps me stay on top of everything. The platform is effortless to use—the setup was quick and seamless, and the engagement from the Fathom team has been a pleasure. I now use it for nearly all my meetings without fail.
As someone who isn’t particularly tech-savvy, I was surprised by how easily I integrated Fathom into my daily workflow. It has made me significantly more efficient and organized, giving me a much better handle on all my tasks. Review collected by and hosted on G2.com.
Perhaps consider a downloadable word link for a summary of meeting notes/minutes. Review collected by and hosted on G2.com.
Fathom has been an incredible tool to help me make salesforce notes, meeting summaries, and general meeting notes. Previously for my sales meetings, I would record my teams meeting then take the transcript and video. then add them to ChatGPT and ask it to create a meeting summary using MEDDPICC sales methodology. Well Fatham just records the meetings and does it for me! It saves me steps and cost less. Additionally, thus far Ive had to make very few edits following the meetings vs. chatgpt giving less specific responses.
I also love how I can change sales methodologies to have the notes reinterpreted for my own review. Review collected by and hosted on G2.com.
I haven't experienced any yet. Could be a lack of know how at this point but, it would be interesting to see options for email templates. Review collected by and hosted on G2.com.
I love that Fathom lets me flag important moments during a call and then seamlessly backtracks to the start of that conversation. This feature is especially handy in multi-topic meetings, where discussions can quickly jump between projects. It automatically groups my flagged items and questions, so I can review all the details at once—each bullet even links directly to the exact moment in the video. This level of precision has made my daily meetings more efficient and stress-free. Review collected by and hosted on G2.com.
One minor drawback is that the notetaker appears as a guest in my Zoom calls. While I understand its purpose, its visible presence sometimes feels a bit intrusive and can remind participants that the session is being recorded. This occasionally disrupts the natural flow of conversation, so I tend to switch it off in more sensitive meetings. Review collected by and hosted on G2.com.
The ease of inviting to a new unscheduled meeting and the quality of the summaries. Review collected by and hosted on G2.com.
We had a glitch recently that kicked me off platform - took me a bit to recognize the background process had been killed and I needed to first reboot app and then reboot machine. Not sure what happened - but it was the one fly in the ointment. I have a couple suggestions I would love to see. I'd like to be able to create a template for my meeting reports to promote action items by attendee - would be even cooler if that attendee's list could be prioritized or sent separately. Also can we integrate with project management tools like Saturday et. al. to automatically generate action items to be approved and assigned Review collected by and hosted on G2.com.
I love how Fathom just takes care of everything, records my meetings, transcribes them, and emails me a meeting summary with action items. It saves me so much time since I don’t have to take notes or worry about missing anything important. The AI-generated summaries are super handy, and integration with Zoom, Teams and Google Meet works seamlessly. Definitely a game-changer. Review collected by and hosted on G2.com.
The transcription is usually great, but sometimes it struggles when there more than one person speaking at a time, as it happens in meetings. Not a dealbreaker, but a little fine-tuning there would make it even better! Review collected by and hosted on G2.com.
I have used several similar solutions in the market (Fireflies, Otter, Read, etc.), but the one I have liked the most is Fathom because it includes video recording, full-text transcription, AI-generated summaries, easy one-click sharing of recordings, and the ability to start calls directly from the platform. Review collected by and hosted on G2.com.
I have been using Fathom for four months, and so far, there is nothing I dislike (plus, I have no intention of looking for another solution). Review collected by and hosted on G2.com.
