FacilityOS

By FacilityOS

4.7 out of 5 stars

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FacilityOS Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

FacilityOS Integrations

(3)
Verified by FacilityOS

FacilityOS Media

FacilityOS Demo - FacilityOS - A  Modular Facility, Asset and Visitor Management Platform to Help Optimize Safety, Security and Compliance Protocols
FacilityOS™ is a facility management platform used by security professionals, EHS managers, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities around the world. FacilityOS powers complex enterprises – such as manufact...
FacilityOS Demo - VisitorOS - Keep track of On-Site Visitors
Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and your company in compliance has never been easier. In today’s complex world, entry point processe...
FacilityOS Demo - EmergencyOS - Digitize All Stages of Emergency Management
Designed to automate and improve emergency evacuation processes, EmergencyOS provides digital oversight at each stage of an organization’s emergency response – from alerts and evacuation management through to coordinating the return-to-work and post evacuation reporting and analytics. Reduce ...
FacilityOS Demo - ContractorOS -  Centralize and Automate Contractor Compliance
ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. ContractorOS simplifies compliance manageme...
FacilityOS Demo - LogisticsOS - Track Packages Across the Entire Chain of Custody
LogisticsOS is a robust logistics management solution built to optimize chain of custody processes. Its user-friendly design, comprehensive tracking features, and clear audit trails help eliminate lost items while improving efficiency and accountability across your entire organization.
FacilityOS Demo - SecurityOS - Extend the Benefits of Access Control to Visitors 
Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility.
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FacilityOS Reviews (257)

Reviews

FacilityOS Reviews (257)

4.7
257 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and customer support provided by the software, highlighting its ability to streamline visitor management and enhance security. The intuitive interface allows for quick visitor check-ins and real-time notifications, making it a reliable choice for businesses. A common limitation noted is the small sign-out button, which can be difficult for guests to locate.

Pros & Cons

Generated from real user reviews
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Billy R. L.
BL
Building Automation Systems Manager
Mid-Market (51-1000 emp.)
"Easy set up, easy to use, great service and training and great support."
What do you like best about FacilityOS?

Its easy to use, very customizable and was very quick and simple to implement. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The real only down side I have found is the limitations of the iPad. Every time there is some hiuccup with our WIFI, we have to go reboot the iPad, or if there ids a software patch we have to manually download. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

Thank you for your positive feedback! We're happy to hear that you found iLobby very customizable and easy to implement. We understand your input on the limitations of the iPad. Please reach out to us at support@ilobby.com and we would be happy to help!

TS
Mid-Market (51-1000 emp.)
"Ilobby Configuration and Support"
What do you like best about FacilityOS?

The configuration of the software was self explanatory and their support was great. Never had an issue while getting this implemented into our system. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I have not ran into anything I didn't like about iLobby thus far Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Hi Toni,

It is great to hear about your positive experience iLobby. We are committed to providing powerful solutions that streamline facility and visitor management processes and will continue to work hard to maintain a high level of satisfaction for our customers.

Verified User in Dairy
AD
Enterprise (> 1000 emp.)
"Get out of the stone age"
What do you like best about FacilityOS?

The most helpful thing about iLobby is getting away from manual sign-ins and sign in books.

Once going digital it's hard to go back.

Easy to Use, Easy to setup, Easy to give role-based access (HR/QA/etc) for viewing the dashboard. Easy for visitors to use (manual sign in or pre-register) Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Some of the features or settings are basic and still need to be improved on for more customization.

Some integrations are not available yet. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're glad to hear that you find iLobby helpful in transitioning away from manual sign-ins and sign-in books. We appreciate your feedback on the features and settings, and we are continuously working to improve customization and integrations.

Verified User in Renewables & Environment
ER
Enterprise (> 1000 emp.)
"Virtual Lobby Assistance"
What do you like best about FacilityOS?

What is most helpful about iLobby is that it has solved a situation where we do not have a front desk receptionist. Knowing who is at the door and who they are looking for without the need for someone to greet them has been extremely helpful. The ability to print out badges for visitors to alert others has been helpful. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Things have been great over the past few years, no real downsides to discuss. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're thrilled to hear that iLobby has been able to solve your front desk receptionist situation and provide helpful features like visitor tracking and badge printing. Thank you for sharing your positive experience!

Verified User in Food Production
AF
Mid-Market (51-1000 emp.)
"User-Friendly All Around"
What do you like best about FacilityOS?

It is so simple to use the iLobby tablet to sign and and find the designated site contact. The app then promptly notifies the site contact. As an administrator it's so helpful to see who is onsite and for tracking purposes to see history. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The only improvement I would offer is the ID scanning can sometimes be confusing to the user/visitor. Not much iLobby can do but it does create some confusion Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're glad to hear that you find iLobby user-friendly and helpful for tracking onsite visitors. We appreciate your feedback about the ID scanning and have shared this insight with our Product Team to explore ways to reduce confusion.

Verified User in Commercial Real Estate
UC
Small-Business (50 or fewer emp.)
"Fantastic Customer Service with iLobby"
What do you like best about FacilityOS?

Ease of use. Customer Friendly. Self Explanatory. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I didn't experience any downsides. Thank you. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

We're thrilled to hear that you found iLobby easy to use and customer-friendly! We strive to provide a seamless and intuitive experience for all our users.

DJ
Mid-Market (51-1000 emp.)
"iLobby is extremely easy to use and eliminates having to manage sign in sheets and training docs!"
What do you like best about FacilityOS?

Ease of use! Extremely easy to use and quick to set up! Also provides reports to show who was getting the most visitors, etc. Also, customer support is definitely there is you do have difficulties. The ease of integration into our system was very helpful. Due to the frequency of use in our facility, the system matches our needs. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

There are no downsides of using iLobby as it assisted our processes greatly! Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're thrilled to hear that iLobby has been so easy to use and beneficial for your facility's visitor management process. Thank you for sharing your positive experience!

DM
Mid-Market (51-1000 emp.)
"Amazing Experience."
What do you like best about FacilityOS?

I like the ability to easily track visitors and guests. Before we just had them use a sign in sheet. During a evacuation it was hard to read some of the names. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

There is no down sides I have seen so far. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're glad to hear that you are enjoying the ability to easily track visitors and guests with iLobby. It's great to know that it has improved your evacuation procedures as well.

Jeff O.
JO
Field Service Leader, Sysco Technology
Enterprise (> 1000 emp.)
"iLobby is a intuitive, easy to use digital receptionist and visitor tracking system."
What do you like best about FacilityOS?

iLobby was easy to roll out and easy to manage. We rolled out 90 locations quickly in about 3 months with the help of iLobby's support team. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We have 95 locations using iLobby and making changes can be tedious at times. Customer support is able to help with that quickly. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Hi Jeff,

Thank you for your review! We're thrilled to know iLobby's setup across your 95 locations was smooth and has been beneficial for ongoing visitor tracking. We appreciate your acknowledgment of the effort it takes, and we're committed to providing quick assistance and supporting you at every step. Thanks for choosing iLobby!

ER
Mid-Market (51-1000 emp.)
"Manage Visitors With Ease With iLobby"
What do you like best about FacilityOS?

Intuitive interface. iPads and printers are included and supported. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Only thing missing is a floor stand option. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Thank you for taking the time to post a review. Much appreciated.

Questions about FacilityOS? Ask real users or explore answers from the community

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KR
Krrish Reddi
Last activity about 4 years ago

How can we remotely connect and manage the Kiosks/Devices

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

8%

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FacilityOS Features
Maintenance Planning
Facility Inventory Management
Space Planning
Visitor Check-In
Mail Management
Automation
Analytics
Visitor Logs
Notifications
Hardware
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FacilityOS