FacilityOS

By FacilityOS

4.7 out of 5 stars

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FacilityOS Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

FacilityOS Integrations

(3)
Verified by FacilityOS

FacilityOS Media

FacilityOS Demo - FacilityOS - A  Modular Facility, Asset and Visitor Management Platform to Help Optimize Safety, Security and Compliance Protocols
FacilityOS™ is a facility management platform used by security professionals, EHS managers, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities around the world. FacilityOS powers complex enterprises – such as manufact...
FacilityOS Demo - VisitorOS - Keep track of On-Site Visitors
Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and your company in compliance has never been easier. In today’s complex world, entry point processe...
FacilityOS Demo - EmergencyOS - Digitize All Stages of Emergency Management
Designed to automate and improve emergency evacuation processes, EmergencyOS provides digital oversight at each stage of an organization’s emergency response – from alerts and evacuation management through to coordinating the return-to-work and post evacuation reporting and analytics. Reduce ...
FacilityOS Demo - ContractorOS -  Centralize and Automate Contractor Compliance
ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. ContractorOS simplifies compliance manageme...
FacilityOS Demo - LogisticsOS - Track Packages Across the Entire Chain of Custody
LogisticsOS is a robust logistics management solution built to optimize chain of custody processes. Its user-friendly design, comprehensive tracking features, and clear audit trails help eliminate lost items while improving efficiency and accountability across your entire organization.
FacilityOS Demo - SecurityOS - Extend the Benefits of Access Control to Visitors 
Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility.
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FacilityOS Reviews (257)

Reviews

FacilityOS Reviews (257)

4.7
257 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and customer support provided by the software, highlighting its ability to streamline visitor management and enhance security. The intuitive interface allows for quick visitor check-ins and real-time notifications, making it a reliable choice for businesses. A common limitation noted is the small sign-out button, which can be difficult for guests to locate.

Pros & Cons

Generated from real user reviews
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Danielle E.
DE
Safety Manager
Mid-Market (51-1000 emp.)
"Great System"
What do you like best about FacilityOS?

Notifications for Visitors are great when your building is large. Customor support through Jessic Lui was awesome Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Be careful discussing what features are add-ons versus part of the different progream tiers to avoid additional cost on quotes. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

Thank you for your feedback! We're thrilled that our visitor notifications are working well for you, and we'll pass on your kind words to Jessica Lui.

Wanda L.
WL
Mid-Market (51-1000 emp.)
"iLobby has brought our visitor experience to a new level."
What do you like best about FacilityOS?

The kiosk is so much more attractive and efficient than the register book. We are able to easily capture visitor sign-in, training and notify the host in a single step. This has saved our receptionist a lot of time tracking down the host for the visitors and meeting our regulatory compliance. I really like that you are able to personalize the screens. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We've been using iLobby for six months now, and I haven't found anything I don't like about iLobby. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

Hi Wanda,

A big thank you for taking the time to share your experience with our technology! We're glad to have you as a part of our user community.

Verified User in Manufacturing
AM
Enterprise (> 1000 emp.)
"iLobby Visitor Management Solution Review"
What do you like best about FacilityOS?

Removes the paperwork found at our reception / front desks and enforces visitor sign off. Easily customizable and deployed to multiple sites. Centralized logs for visitors at all locations. Initial deployment with the technical team was relatively easy. Integration with Azure / Okta for SSO and host directories make administration easier. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We had difficulty reaching the right support person when switching from Azure SSO to OKTA for authentication for our account, but once we found the right person the change was simple. There are also some UI improvements I believe that could be made relatively easily (for example, if visitor types out email address on the first page, it would be nice if it auto-populates or allows you to select it in following forms where it asks you to enter it to receive a receipt. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're glad to hear that iLobby has been able to streamline your visitor management process and provide centralized logs for all your locations. We appreciate your feedback about the difficulty in reaching the right support person and the UI improvements. We've shared this feedback with the appropriate parties in our Product and Service Teams.

Chad J.
CJ
Director of Supply Chain
Mid-Market (51-1000 emp.)
"Ease of implementation and use."
What do you like best about FacilityOS?

We have been using the iLobby Visitor OS system for over 6 months now and have found the adoption of the system very quick as it is an easy system to use for Visitor check-in. Not only from an end user standpoint but from a set-up point of view, it was also very easy to set-up. Any updates to the system or data is very easy to make and quickly in effect. We moved from a paper Visitor logbook to the iLobby system and it has been a great move for us. Visitors have been impressed with how easy and advanced our Check-in process is. I would recommend this system to take your visitor check-in process to the next level.

Chad. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Nothing. Easy to use system with great customer support. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

Thank you for your feedback! We're pleased to hear that iLobby VisitorOS has made your visitor check-in process easy and advanced. We appreciate your recommendation and are here to support you with any future needs.

Verified User in Food & Beverages
AF
Mid-Market (51-1000 emp.)
"iLobby for the save"
What do you like best about FacilityOS?

I most enjoy how simple iLobby is to use it generally just works with no human intervention. To be honest the iPads need more maintiance than the software does. Traning my staff on how to use it was an absolute breese and I have recived nothing but positive revies aboutit. Implimentation was super simple. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I would like the text to speech to be a bit better. Would be nice to see it link up with something like google translate or something smoother. I also dont like that the lable printer only works through bluetooth as it would have less issues if it was a network connection. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

We're glad to hear that you find iLobby simple to use and that it has been well received by your staff.

CB
Mid-Market (51-1000 emp.)
"Simple intuitive system that helped us reduce cost and waste"
What do you like best about FacilityOS?

iLobby helped us with our goal of reducing paper waste by putting all of our sign in data online. It also keeps a copy of safety sheets and NDA acknowledgements that we need to track from a compliance standpoint. It's very simple to setup since it's just an ipad that needed power and wifi. It's always available even when we don't have someone sitting at the front desk so it reduces the time a visitor needs to wait for their host. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

It's not easy to get reports on certain things we're focused on - specifically reporting on when the last time a person acknowledged our safety policies or NDA. It's set to renew on an interval but doesn't tell you when the next time a visitor is up for renewal. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're glad to hear that iLobby has helped you reduce cost and waste by digitizing your sign-in process and keeping track of important compliance documents. We appreciate your feedback about the reporting feature, and have shared this feedback with our Product Team.

Verified User in Food & Beverages
AF
Mid-Market (51-1000 emp.)
"Excellent Multi-site Check-in system"
What do you like best about FacilityOS?

I love that you can build in as many sites as are needed. You can then fill those sites with users at whatever user role permissions you like. It is easy to establish custom check-in paths for different types of guests and to collect required document signoffs. It is easy to pull down data. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

There are a few features (such as displaying company names below guest names automatically) that are fixed. It would be great if this system offered even more customization as to what was collected/displayed. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're glad to hear that you find our multi-site check-in system easy to use and customizable. We appreciate your feedback about additional customization options, and we'll share this feedback with our Product Team.

Verified User in Pharmaceuticals
AP
Mid-Market (51-1000 emp.)
"A Stellar Experience at Astellas Pharma Canada"
What do you like best about FacilityOS?

What I like most is the easy registration process for visitors and how it instantly notifies relevant parties about visitor arrivals. We also recently purchased the EmergencyOS module, which we will use for emergency notifications and fire drills.

Starting as a solution for COVID-19 screening in the reception area of our old office space, when we moved to our newly renovated hybrid office, which does not have a reception area, we were able to convert the mounting stand that was included with the iPad into a wall mount and place it outside of our front door. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

There is nothing I dislike about iLobby. We've been using iLobby since 2020, and I'm happy to report that it just works and serves its purpose. The iPad we received in 2020 runs 24/7 and still functions perfectly. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We're thrilled to hear that you've had a stellar experience with iLobby! The easy registration process and instant notifications for visitor arrivals are key features that we're proud of. It's great to hear that the EmergencyOS module is also proving to be valuable for your emergency notifications and fire drills.

Verified User in Medical Devices
AM
Mid-Market (51-1000 emp.)
"Easy and efficient"
What do you like best about FacilityOS?

My favorite part about the platform is the ease of use, from initial implementation to go live. iLobby has a simple process to gather requirements, equipment is delivered ready to go and the site is simple and easy to use. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We aren't able to fully customize our notifications but the iLobby team was responsive to our request to edit email verbiage. Review collected by and hosted on G2.com.

Response from Zachary Guitor of FacilityOS

We appreciate your feedback on the customization of notifications and have shared your recommendation with the Product Team. We're constantly working to improve our platform, and your input helps us to make necessary enhancements.

Marguerite J.
MJ
Receptionist
Mid-Market (51-1000 emp.)
"I have worked with ilobby for 4 years now and I love it"
What do you like best about FacilityOS?

What I like best about Ilobby is that I do not have to sign people in manually, and the fact that it prints a badge. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I didlike that sometimes the badge printer goes out offen Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

Thank you for your review! We’re delighted that you’ve enjoyed working with iLobby for the past four years.

Regarding your badge printer, please contact our support team at support@ilobby.com so we can assist you in resolving this.

Questions about FacilityOS? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

KR
Krrish Reddi
Last activity about 4 years ago

How can we remotely connect and manage the Kiosks/Devices

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

8%

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FacilityOS Features
Maintenance Planning
Facility Inventory Management
Space Planning
Visitor Check-In
Mail Management
Automation
Analytics
Visitor Logs
Notifications
Hardware
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FacilityOS