235 FacilityOS Reviews
Overall Review Sentiment for FacilityOS
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Customer support and how user-friendly the portal is. It is very easy to navigate without instruction. We enjoy the notifications for when visitors arrive. When we had to implement temperatyure screening there was also an add-on feature that was easy to use. Review collected by and hosted on G2.com.
N/A I can't complain. We enjoy using iLobby and I can't say that there's anything I would change. Review collected by and hosted on G2.com.
It is very easy to understand and use. The UI is simple and effective and can be taught very easily. Lots of features and easy to start up. The customer service has been great and are always able to help us with any problems we may have. Review collected by and hosted on G2.com.
The ability to REALLY get creative is not there. Editing buttons and pictures and the screens that people are seeing on the tablet usually required us to contact support. This was fine because the support team is great and our requests were niche/uncommon but would be cool to get more options to the users. Review collected by and hosted on G2.com.
We have experienced zero issues with visitors checking in which is all you can ask for with a visitor mgmt platform! The system was easy to set up and has never gone down. Of course there are small tweaks needed as with anything but it has been seamless for a system that typcially employees might complain about. Review collected by and hosted on G2.com.
Preregistering must happen via the portal to send invites rather than sending a separate invite. We never send invites from Ilobby so don't really use that part at all Review collected by and hosted on G2.com.
iLobby has a great system that can be applied to various applications. It worked great as a screening tool during the pandemic, but also has great applications that are applicable to emergency preparedness.
The system is easy to use, and works well with mobile platforms. The customer support team is great and always willing to help, which is important for those that use the system daily. Review collected by and hosted on G2.com.
Initial setup can be difficult for certain settings that have strong network privacy settings, but once it is set up it is reliable. Review collected by and hosted on G2.com.
I like how responsive and helpful iLOBBY is. I have had the system not working and they quickly shipped a new unit out. Anytime I need or ask for help they are quick to respond. Review collected by and hosted on G2.com.
I don't dislike anything about iLOBBY at all. Review collected by and hosted on G2.com.
Setup and onboarding was quick and painless. The product is an excellent value. It allows us to be compliant with our visitor logging needs. Review collected by and hosted on G2.com.
We needed to go through sales to get started even though we already had a device we wanted to use. The ability to sign up with a credit card and get started immediately would be a nice option. Review collected by and hosted on G2.com.
The software is very intuitive for guests and individuals with Administrative controls. Costumer support has been instrumental with setting up the new system. The ability to print badges and track users is a phenomenal feature. Our company has not yet instituted the system but through test trials is seems to work very well. Review collected by and hosted on G2.com.
A better way to disable the ability to close the application would be preferred over using controlled access on the ipad. Review collected by and hosted on G2.com.
The customizable features are great and the sales and tech teams are very responsive. Review collected by and hosted on G2.com.
The capability for visitors to choose more than one host would be helpful. Review collected by and hosted on G2.com.
Customization and help from the technical support and set up team. I LOVE working with Jessica. All questions are answered quickly.
Specific things about the system that I love are-
Badge printing
Customization of visitor agreements
Policy requirements Review collected by and hosted on G2.com.
I am excited for the conditional questions, we had to delete a question we wanted asked because of this not being an option for visitors. Review collected by and hosted on G2.com.
