eZCom Software EDI Pros and Cons

The platform really allows you to connect and integrate with most of the known large retail companies in the US. They have an amazing support and integration approach, making the process very easy, almost seamless. Their customer support is top notch. They really guide you through the process making it easy, even for non-tech people. Review collected by and hosted on G2.com.

Depending on what kind of documents you send with your partners, the costs can sky rocket fast. Inventory synchronizations can be very costly via EDI because you end up sending multiple documents, every hour. This applies if you have a large inventory (e.g. 100,000 SKUs in inventory to sync every hour). Review collected by and hosted on G2.com.

Fantastic Customer Service Representatives are always eager and happy to provide knowledgeable above-board service. No service requests have gone unmet as our needs change in the manufacturing market. eZcom is just that, E Z to learn and navigate, making my tasks much quicker and easier to accomplish. I wish all vendors preferred this EDI provider :) Review collected by and hosted on G2.com.

It's always a pleasure & nothing to dread when using the numerous EDI services provided by EZCom/Lingo. I never fear new trading partner set up or Quickbooks integration errors as EZCom is always on point-with swift careful implementation processes-and world class customer service/tech support. Review collected by and hosted on G2.com.

Update: Jan. 2025: I am updating my review to reflect the time I spent using the software and the support.

I cannot believe how helpful and responsive the entire company is with any issues we encounter.

There is no other company that I work with that is this helpful and quick at resolving any issues or questions I may have. It was implemented very easily and the integration with Chewy was simple and effortless. Our staff had no issues and it was software we used daily.

From the initial contact with Jim in sales, to the set up and the support, eZCom has been amazing! They are kind, helpful, and responsive. They explain any support issues with screenshots, so it makes everything so much easier. Using an EDI is new for me, and every time I have emailed with a question or issue, the folks at eZcom have resolved my problem quickly. They help me to resolve it, so it helps me going forward too. Review collected by and hosted on G2.com.

Update: Jan. 2025

After using eZCom software for over a year I can honestly say there is nothing I dislike. The support and use of use is perfect, it had all the features we needed to work with a third party platform.

I don't have any other experiences with EDIs, but from what I was told by a IT professional the interface with eZcom is much better than other EDIs. I really don't dislke anything right now. Review collected by and hosted on G2.com.

Have now been an eZCom user for over 10 years and compared to other EDI platforms it is by far the most user friendly! If we are mandated to use another platform we run it thru eZCom to simplify the role of our CSR team. On the rare instance when we need assistance we are able to speak with a real person or use the help function which actually does a great job of explaining the steps to take. Also, the platform is very user friendly and intuitive to use. Everything is clearly defined and easy to understand making it the most efficient EDI provider we use. Shortest window of time from start to finish for implementation too! Review collected by and hosted on G2.com.

Only thing that could make eZCom better is if it were free! Review collected by and hosted on G2.com.

Their support staff has been vary available and helpful. They are pleasantly guiding my through each step of the process and have made it clear I can reach out to them any time. I don't have to stress over being able to be effective with the product.

I've reached out to customer support several times with various questions and they have been able to quickly and simply guide me through. They've made it very easy and quick to work my way through the software. Review collected by and hosted on G2.com.

I haven't found anything yet that I'm unhappy with or would change. Review collected by and hosted on G2.com.

I use EDI almost everyday, I like the ease of fulfilling an order from a retailer as well as the automated invoicing that I am able to do. Customer support is always quick and friendly whenever it comes to an issue on a PO or just have a question about services available. Integrating and implementing EDI within our company has been an easy and smooth process from help from custmer service on setting up to my employees being able to use the software without any issues. Review collected by and hosted on G2.com.

The only thing that I believe needs work is the amount of automated messages my message center recieves. Review collected by and hosted on G2.com.

This software option allows us to offer and utilize EDI without having the keep in house software and IT Tech support. Lingo takes care of it all and their phone support is always extremely helpful, especially with techy items that are hard to understand. They walk you through anything! We have been using them for many years now. This is a great solution with ease of use for 3rd party online web portal EDI. Review collected by and hosted on G2.com.

All features are good. I do not have any dislikes to share. Review collected by and hosted on G2.com.

eZCom was super easy to implement. The implementation team handled everything and walked me through what I needed to do. Whenever I've ran into an issue or needed help, the customer support team is easy to reach and has always been able to help answer my questions on the call. The software is very user friendly and connects with QBO. Best part is it's hundreds of dollars cheaper than some other EDI platforms. Highly recommend eZCom to anyone needing to connect for EDI! Review collected by and hosted on G2.com.

We have not ran into any issues or things we dislike yet. Review collected by and hosted on G2.com.

They handled the setup to connect a big retailer we ship to via EDI and held an instructional session so our team could learn how to use the system, which was very helpful and easy to use. Any questions for support was answered in a timely manner with screenshots and supporting documentation. They are also available by phone for support during normal business hours. They have made everything easy and simple, with options to integrate with QuickBooks as we grow in the future. Review collected by and hosted on G2.com.

The interface is simple but also slightly outdated looking. Nothing is bad about it, it just looks a bit dated. I would rather have something look dated and work well than it look sleek and new but function poorly! Review collected by and hosted on G2.com.

OK, I am not a full time expert on EDI becuase I play numerous roles in my business, and I am in my 60's. I find eZCom more learnable than most platforms I work in. Their customer service is quick to respond to my and my team's requests for help, with a personal touch. Review collected by and hosted on G2.com.

The only downside is that when a customer goes dormant, I am still paying $15 per month for the subscription service. Cancelling the trading partner will cost another setup fee should we restart our business relationship, so it's a gamble, a catch-22 to decide whether or not to cancel a customer's monthly service fee. I wish there were another way around this to keep our EDI costs under control. But eZCom costs less than their competitor. Review collected by and hosted on G2.com.