eZCom Software EDI Reviews & Product Details - Page 2

I am new to eZcom , I made several mistakes but calling in their helpline was very helpful and insightful. I appreciate they have customer reps who know what they are talking about. Review collected by and hosted on G2.com.

It can be completed at first because of the different ways to ship orders depending on the size and quantity but it takes time to learn and get it correct. Review collected by and hosted on G2.com.

They are quick to answer questions and update settings and maps. Always keep you in the know, have worked with all types of Dropship partners. Very dependable platform, they follow up with customer if there is a transmission issue, mostly likely problem comes from the vendor and not EZCOM Review collected by and hosted on G2.com.

Would like them to come out with order management systems, not keen on their pricing models. Printing UPS labels should not be such a high cost. Review collected by and hosted on G2.com.

The assistance that their support team supplies is amazing. This was our first time using EDI to connect with a large retailer. Their support team immediately had the answers we needed. I'm not sure I've ever received such good support. Review collected by and hosted on G2.com.

It took some time to understand how the system works. But after experiencing their support, I don't worry about this. A few things that we were initially confused about were cleared up immediately when we asked their support team. Review collected by and hosted on G2.com.

I love that their techs are state-side so I can get answers and help in my time zone, the discovery call to implementation has been the least-stressful tech project ever. I've been tearing my hair out for years over old our old EDI provider and eZCom just walked right in, had us switched over in 48 hours, and we were trained the following week. Review collected by and hosted on G2.com.

Nothing comes to mind - seriously easy! Review collected by and hosted on G2.com.

Aside from best customer support, their system is easy to navigate and use. They are so fast with inquiry, questions or anything you need to effectively use their system. Their product development is excellent for any changes or improvements you need for your business. Review collected by and hosted on G2.com.

Not sure if you consider this as "dislike." We are located on West Coast, and the eZCom office is on East Coast; the timezone is a bit problem if we have a late afternoon support issue. Review collected by and hosted on G2.com.

I'm far from a "poweruser" and frequently have questions (EDI is not my area of expertise or interest tbh). The support team at eZCom are always available, easy to understand, super patient, and so far they have always got me going again. I don't have to spend ages on hold, wait for a call back or get left hanging. Review collected by and hosted on G2.com.

I don't really have any dislikes. It could be cheaper, but if that diminished the level of service I'd rather pay more. Review collected by and hosted on G2.com.

Best customer service anywhere, always very professional and quickly resolve our issues. They reply to phone calls and e-mails in a few minutes (normally) and not the standard 2-5 business days like a lot of customer service reps from other companies. We have been integrating with Quickbooks and it has gone smoothly - they have been very helpful in step-by-step and very quick in getting us up and rolling. We use this software on a daily basis and find it very user friendly. Review collected by and hosted on G2.com.

I have not experienced anything that I have been upset or displeased with. Review collected by and hosted on G2.com.

I appreciate how the staff are available and so patient while I was learning how to use the software. No question seemed too silly to ask. Review collected by and hosted on G2.com.

Some of the fields are not named the same as as in the major store EDI routing guides so I was charged back for not having a required field included on my ASN. Review collected by and hosted on G2.com.

That they can process orders for Tractor Supply Company. They also have quick and responsive customer service. Review collected by and hosted on G2.com.

The software and order processing seems a bit outdated compared to other EDI companies like CommerceHub. Many clicks of the mouse need to take place in order to submit and process orders. Review collected by and hosted on G2.com.

Fast, convienent, ease of use. eZCom makes receiving, processing, and invoicing orders a breeze. Customer support is always a call away. I spend around 3 hours a day, 5 days a week on eZCom. Review collected by and hosted on G2.com.

Now that TV has been bought out by Do It Best, i have no complaints honestly. Super easy to navigate. Review collected by and hosted on G2.com.