The customer support team is hands down the most helpful group I have worked with. Their site navigation is also very straightforward and super user-friendly once you learn the basics. Review collected by and hosted on G2.com.
It was a bit challenging to figure out how to make one Master BOL for multiple POs and DCs, but the team helped figure it out and what to do if we do not need this for future POs. Review collected by and hosted on G2.com.
209 eZCom Software EDI Reviews
Overall Review Sentiment for eZCom Software EDI
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Receiving, acknowledging orders, and billing our customers is such a breeze with EDI. I actually prefer receiving orders through EDI, manually entering the invoices on this platform is also very easy. I use this software for about 3-5 hours a day, 5 days a week. Customer service is always super helpful as well, we've integrated with Scheels, Ace, TrueValue, Do It Best, and Orgill. Review collected by and hosted on G2.com.
The only thing I "don't like" is not everyone uses it, it would be so nice and streamlined if that were the case! Review collected by and hosted on G2.com.
OK, I am not a full time expert on EDI becuase I play numerous roles in my business, and I am in my 60's. I find eZCom more learnable than most platforms I work in. Their customer service is quick to respond to my and my team's requests for help, with a personal touch. Review collected by and hosted on G2.com.
The only downside is that when a customer goes dormant, I am still paying $15 per month for the subscription service. Cancelling the trading partner will cost another setup fee should we restart our business relationship, so it's a gamble, a catch-22 to decide whether or not to cancel a customer's monthly service fee. I wish there were another way around this to keep our EDI costs under control. But eZCom costs less than their competitor. Review collected by and hosted on G2.com.
The platform really allows you to connect and integrate with most of the known large retail companies in the US. They have an amazing support and integration approach, making the process very easy, almost seamless. Their customer support is top notch. They really guide you through the process making it easy, even for non-tech people. Review collected by and hosted on G2.com.
Depending on what kind of documents you send with your partners, the costs can sky rocket fast. Inventory synchronizations can be very costly via EDI because you end up sending multiple documents, every hour. This applies if you have a large inventory (e.g. 100,000 SKUs in inventory to sync every hour). Review collected by and hosted on G2.com.
Fantastic Customer Service Representatives are always eager and happy to provide knowledgeable above-board service. No service requests have gone unmet as our needs change in the manufacturing market. eZcom is just that, E Z to learn and navigate, making my tasks much quicker and easier to accomplish. I wish all vendors preferred this EDI provider :) Review collected by and hosted on G2.com.
It's always a pleasure & nothing to dread when using the numerous EDI services provided by EZCom/Lingo. I never fear new trading partner set up or Quickbooks integration errors as EZCom is always on point-with swift careful implementation processes-and world class customer service/tech support. Review collected by and hosted on G2.com.
Update: Jan. 2025: I am updating my review to reflect the time I spent using the software and the support.
I cannot believe how helpful and responsive the entire company is with any issues we encounter.
There is no other company that I work with that is this helpful and quick at resolving any issues or questions I may have. It was implemented very easily and the integration with Chewy was simple and effortless. Our staff had no issues and it was software we used daily.
From the initial contact with Jim in sales, to the set up and the support, eZCom has been amazing! They are kind, helpful, and responsive. They explain any support issues with screenshots, so it makes everything so much easier. Using an EDI is new for me, and every time I have emailed with a question or issue, the folks at eZcom have resolved my problem quickly. They help me to resolve it, so it helps me going forward too. Review collected by and hosted on G2.com.
Update: Jan. 2025
After using eZCom software for over a year I can honestly say there is nothing I dislike. The support and use of use is perfect, it had all the features we needed to work with a third party platform.
I don't have any other experiences with EDIs, but from what I was told by a IT professional the interface with eZcom is much better than other EDIs. I really don't dislke anything right now. Review collected by and hosted on G2.com.
We’ve been with EZCom for about 12 years now, and I can confidently say they’ve been nothing short of exceptional.
When it comes to EDI, you just want it to work. That wasn’t our experience starting out — we originally launched with SPS Commerce, who at the time (and maybe still) was the dominant player in the space. Our first major order was around 10,000 boxes, each requiring a unique label. After days of label printing through SPS, we realized their system had a glitch that printed a multiple of each label — either 3x or 4x. With tens of thousands of labels and each one being unique, it was physically impossible to sort through the mess and salvage the order in time.
To say it was a nightmare is an understatement. We spent days on the phone with SPS tech support, desperately trying to fix things as a massive shipment deadline loomed. The issue even reached their CEO — who, to his credit, was a great guy and offered us extended free service. But it was clear: no amount of free service would justify staying if something like that could happen again.
That’s when we found EZCom — and we’ve been with them ever since. Nearly twelve years later, we’ve had zero issues. We get orders, we invoice, we get paid. I don’t have to think about it — and that’s exactly how EDI should work.
Their tech team is responsive and easy to work with, especially when onboarding a new retail partner. Their pricing is fair, and their leadership has always done right by us.
Highly recommend EZCom — they’ve earned our loyalty many times over. Review collected by and hosted on G2.com.
Very happy - no complaints - service works and great support Review collected by and hosted on G2.com.
Have now been an eZCom user for over 10 years and compared to other EDI platforms it is by far the most user friendly! If we are mandated to use another platform we run it thru eZCom to simplify the role of our CSR team. On the rare instance when we need assistance we are able to speak with a real person or use the help function which actually does a great job of explaining the steps to take. Also, the platform is very user friendly and intuitive to use. Everything is clearly defined and easy to understand making it the most efficient EDI provider we use. Shortest window of time from start to finish for implementation too! Review collected by and hosted on G2.com.
Only thing that could make eZCom better is if it were free! Review collected by and hosted on G2.com.
Their support staff has been vary available and helpful. They are pleasantly guiding my through each step of the process and have made it clear I can reach out to them any time. I don't have to stress over being able to be effective with the product.
I've reached out to customer support several times with various questions and they have been able to quickly and simply guide me through. They've made it very easy and quick to work my way through the software. Review collected by and hosted on G2.com.
I haven't found anything yet that I'm unhappy with or would change. Review collected by and hosted on G2.com.
I use EDI almost everyday, I like the ease of fulfilling an order from a retailer as well as the automated invoicing that I am able to do. Customer support is always quick and friendly whenever it comes to an issue on a PO or just have a question about services available. Integrating and implementing EDI within our company has been an easy and smooth process from help from custmer service on setting up to my employees being able to use the software without any issues. Review collected by and hosted on G2.com.
The only thing that I believe needs work is the amount of automated messages my message center recieves. Review collected by and hosted on G2.com.
Switching to eZCom was a smooth transition and it was great to have live support to answer my questions. I am very pleased with eZCom, they can help make adjustments to fit your specific needs and to reduce time when processing orders. Review collected by and hosted on G2.com.
I would like to manipulate the csv template to show columns in a specific order but have been told that cannot be done. I have to manually change each report I download. Review collected by and hosted on G2.com.
