Expedite Commerce Pros and Cons

3D product configurator and quote configurator Review collected by and hosted on G2.com.

Billing process is a bit slow and upload of mass records is a complex process. Review collected by and hosted on G2.com.

The overall management of the project and how details were taking care of. Review collected by and hosted on G2.com.

No complaints for the project that we worked on with them. Review collected by and hosted on G2.com.

Most helpful are their response rate and demonstration. Expedite Commerce would demo the products to use, and if we had questions or issues - they would be quick to respond. Review collected by and hosted on G2.com.

They could be better at communicating the small details. We would ask questions about their products and if it could be this or that - and they would respond yes or no but would not explain in detail what work would need to be performed to achieve the task. We found ourselves with more work than anticipated, and that could have been avoided if appropriately communicated. Review collected by and hosted on G2.com.

The professionals at Expedite Commerce invest the time to understand your business and become an extension of the team solutioning problems. Expedite Commerce was specific on where they could help and what was out of scope to help focus project success. Review collected by and hosted on G2.com.

I'm not as familiar with Expedite Commerce product innovation or roadmap, having quarterly capability enhancement reviews to gain insight into Expedite Commerce innovation would be helpful to complement the direct customer project execution efforts. Many times Expedite Commerce is great at delivery and focus; it would be great to continue layer in new Expedite Commerce innovations to product execution/enhancements. Review collected by and hosted on G2.com.

Expedite Commerce has been a great partner in our push to modernize our inside sales platform. They joined in business facing meeting, worked with us on training, kept their promises and delivered on schedule. There's not much more you can ask of a technology company.

But I will add: They have worked hand in hand to solution difficult problems and get our internal development team up to speed so we can own our the application and our own future. Meetings were fun and informative. We've built a partnership with a friendship along the way. All while dealing with Covid lockdowns. Thanks to your whole team, but especially Cameron and Max who have given us a year of their lives. Review collected by and hosted on G2.com.

Documentation. Expedite depends a lot on the native Salesforce functionality. When having discussions about how things work we were routinely pointed to Salesforce Trailhead docs and training rather than app specific functionality or their best practices. This is good in that they are using native stuff, but tough on those of us new to Salesforce and trying to figure out specifically how their team implemented or would implement something.

Secondly, They have a deployment process that seems very adhoc and doesn't provide a ton of detail about what's being deployed. Because of this deployments are expensive and rare rather than small and routine. We struggled to incorporate their deployments into our CAB process. Review collected by and hosted on G2.com.

The Expedite Commerce team is amazing to work with. They are both personal and professional and work diligently to provide a business solution that meets their customer’s needs. I have worked with this team for 6 years on an aggressive plan to make a better order management tool that allows automation and flexibility in a single resource. Tyler and his team have provided several solutions to make my business processes more streamline and allow for large amounts of data to be migrated with ease. Expedite Commerce has created an intuitive ordering tool that both my internal team and customers are able to easily manage to meet their telecommunication ordering needs. I am grateful for the business partnership I have with this dynamic team. Review collected by and hosted on G2.com.

The only downside is they are physically located in Dallas and I am in Olympia Washington. This is a great group of people to work with and I am proud to be a business partner with such amazing people. Review collected by and hosted on G2.com.

Expedite worked closely with us to put together a detailed scope of work. The implementation of that scope was able to meet all of our requirements for both phase 1 (CPQ) and phase 2 (Billing). Both deployments were on time and helped us improve our business operations. Tyler and the Expedite team were of great to work with all along the way. Review collected by and hosted on G2.com.

There were initially some limitations on the number of fields/formats we could incorporate into certain views but they were able to address over time and today we couldn't be happier with the product today. Review collected by and hosted on G2.com.

One of the great things about working with Expedite Commerce is their ability to customize and then work within those customization's to make further changes. There typically are additional business requirements that come to light during development and testing, and EC is very flexible as well as responsive to ad hoc required changes to the customization's that they have developed for us when they do occur. Review collected by and hosted on G2.com.

There are a few caveats that come along with a highly specialized version of Salesforce, and one of those caveats is that when there is a new rollout or update to the Salesforce platform and or with the EC customized version of that platform, testing is required prior to that release/update in qa and or testing environment.

In some cases Expedite Commerce will have to troubleshoot and navigate minor post release issues internally, and typically they do so in a thorough and timely manner. Review collected by and hosted on G2.com.

The product is slick and robust. It has proven to handle the needs of all of our sales channels greatly improving our speed to market for opportunities. Even more impressive was the Expedite team. They were fantastic partners during our implementation working hand in hand with our internal team. This partnership was a key factor in our extremely successful rollout to our entire sales team. Review collected by and hosted on G2.com.

No clear downsides to working with Expedite. If there was anything it's that you must be willing to do things the Salesforce way. Although Salesforce is a very robust platform, there are limitations and you must work within those limitations. The Expedite team was exceptional in helping us work around any limitations we ran into. Review collected by and hosted on G2.com.

Expedite Commerce does an excellent job to ensure their customers feel valued. They listen to the needs and their customer's concerns and help in designing systems that address their concerns. Knowing that the customer is #1 priority aligns with our corporate values, make the partnership logical. Review collected by and hosted on G2.com.

Can't think of anything negative to say. I know our organization has been working with the EC team for several years and the results have been very positive. Review collected by and hosted on G2.com.