The relationship between our organisation and the Service Desk/Client Success team has been exceptional. We collaborate effectively, and the team is always approachable and helpful. Logging a request is straightforward, and communication and support are both timely and effective.
ePloy has become an integral tool within our resourcing function, used daily to support our operations. While the initial implementation took longer than anticipated—due to the significant scope of this change for our organisation—we received strong support throughout the process. As a complex organisation, we appreciate the ongoing collaboration to further integrate and optimise our systems together. Review collected by and hosted on G2.com.
After reviewing multiple ATS platforms, I believe there’s room for improvement in the dashboard interface. While the components and metrics provided are highly useful, the overall look and feel come across as somewhat clunky and overly metric-focused, making it less ideal for sharing with key stakeholders. That said, I’m aware that enhancements are on the way, which is promising. Review collected by and hosted on G2.com.
103 out of 104 Total Reviews for Eploy
Overall Review Sentiment for Eploy
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Eploy is extremely configurable and flexible around our varied needs as an organisation and the system is very user friendly both for our administrators and hiring managers.
The Customer Support team are very quick to respond to queries and helpful. Review collected by and hosted on G2.com.
The backend of the systet. m is sometimes quite complicated to use and requires a a more systems/IT expert.
However, not issue here as we have Product Owners who support with backend changes. Review collected by and hosted on G2.com.
I have always considered Eploy to be a fairly intuitive platform, making it easy to train new members of staff in how to best navigate and utilise eploy at different points of the recruitment process. The customer support team are also responsive and helpful, and happy to discuss improvements and changes to adapt to our needs. The implementation of these updates is typically timely, and when a change is not yet possible (sometimes due to functionality restrictions), the customer service team are usually more than happy to work with their techs to discuss the reality of the update, considering timeframe and alternative solutions where necessary. Working within recruitment, eploy is a daily tool with a variety of features (including dashboards and reporting) that serve our needs at every stage of recruitment, through to integration with our HR platform for smooth onboarding. Review collected by and hosted on G2.com.
There are very few suggestions that I would have for improving eploy, except for functionality improvements (going beyond what is currently posssible) as technology improves - which I know Eploy is very hot on, with their technical team delivering regular update rollouts. Review collected by and hosted on G2.com.
Eploy is an agile, highly configurable, and user-friendly ATS system. Having used Eploy for nearly two years, I’ve found it intuitive and straightforward to navigate. The Success/Solutions Team at Eploy is exceptionally knowledgeable and responsive, making the configuration process seamless. We’re fortunate to be supported by an experienced and proactive Account Manager, and we’re now seeing the broader positive impact of the ATS across our organisation.
The system has streamlined our recruitment processes, improved communication with candidates, and provided valuable insights through its robust reporting capabilities. Its flexibility allows us to tailor it to meet our specific needs, ensuring it aligns perfectly with our recruitment strategy. Eploy has not only enhanced efficiency but also contributed to delivering a more positive candidate experience, which has been a key objective for our team. Review collected by and hosted on G2.com.
While the system is easy to use, building reports and widget can be tricky and confusing. Review collected by and hosted on G2.com.
Software is easy to learn and easy to navigate which is extremely important for both internal and external users of a system (especially onboarding new collgeaues)
Implementation and integration with our current payroll was painless and easy, and the team were a great help.
Customer service has been second to none - probably the best I have worked with. They are always willing to go the extra mile to ensure our business needs are met where possible and usually without the need to find hidden cost and charges.
Currently contains all the features we require as a business to recruit and onboard effectively and efficiently. Review collected by and hosted on G2.com.
There arent really any major downsides. There are a couple of minor improvements i would request (i.e. mass deletetion of drop down list info), but there is a robust ideas platform for the software, so they are always looking into ways to listen and meet customer needs. Review collected by and hosted on G2.com.
Eploy is an intuitive platform to map the candidate journey and gather some important information to profile our audiences.
We can easily monitor the pipeline and run source reports to analyze the impac of what we do to drive demand. Review collected by and hosted on G2.com.
Unfortunately, the marketing module is not as insightful as it'd be. Data on email performance is limited to open/clicks, but there is no correlation between activities. They sit at user level, rather than campaign level. I'd love to have access to better marketing analytics and more intuitive ways to segment and target the database. Review collected by and hosted on G2.com.
I find eploy user friendly and easy to use, and the account managers who help us are really helpful, very responsive and always on hand to offer support. Emma Cooper in particular is lovely to work with and always friendly! Review collected by and hosted on G2.com.
I think there are a lot of features on it so it can be a little confusing sometimes knowing how to navigate the features you need, but I think that comes down to training. Review collected by and hosted on G2.com.
We implemented Eploy around 5 years ago. In that time we've continued to see huge, regular changes in the advancement of the product. They take on board feedback really well & are constantly looking to upgrade our system & ensure we're making the most of all the features. The support team are fantastic, responding quickly every time & very knowledgeable. Our Account Manager Abby is also brilliant & in touch regularly to ensure everything is running smoothly & we always have a point of contact if we need one. Review collected by and hosted on G2.com.
There really isn't much I can think of. Sometimes the system is a little overwhelming when you're trying to change processes but that's down to there being so much available & the support team are great at talking you through what you need to do when you do get a bit lost. Review collected by and hosted on G2.com.
The system is incredibly easy to use, as a customer you have so much control over how you want your system to work. The build/implementation team were fantastic in creating the system we wanted, as well as reacting on feedback after we'd launched to tweak it as necessary. Any support calls raised are responded to in a timely fashion with quick resolutions. Review collected by and hosted on G2.com.
Nothing, we honestly haven't come across a single issue since launch! Review collected by and hosted on G2.com.
We have been using Eploy for around 12 weeks now and we couldn't be more happy with it as our ATS solution. IT has completely changed the way we approach recruitment and has put much more of the actions and controls in the hands of the candidate, releasing time for our recruitment team to concentrate on other areas. It's easy to use, easy to change, and thanks to the implementation team, easy to setup. When things aren't quite as easy, our customer success manager and the customer support team are just a call or email away, and are very quick to respond. Review collected by and hosted on G2.com.
The only negative, if you can call it a negative, is that Eploy was very much undersold to us. There are a pelethora of functions and features that we are only just discovering, and using to make improvements to how we use it. If we had known about some of these functions before, we may have planned them for the system from the start. However, it is a very minor gripe. Review collected by and hosted on G2.com.
Hard to pick just one, the people and our account relationship is what makes life really easy for us. We've worked with Eploy for 6 years now and they have taken the time to get to know our business - will prioritise customer care and account review and are happy to consult with us on what needs to be done to achieve our TA strategy. Review collected by and hosted on G2.com.
I'd love the ATS to be an app but I also understand that there are pros and cons to that. Review collected by and hosted on G2.com.
