EPAY HCM Reviews & Product Details - Page 8

EPAY HCM provides streamlined employee onboarding which simplifies the hiring process and saves us time (and paper!) The integrated Time & Labor software facilitates payroll processing and gives us the tools to budget and manage labor hours easily with smart checks and balances built-in. Additional resources provided through HR360 are also invaluable to managing risk in our organization. But EPAY's support team is what makes the difference- knowledgeable and competent staff are always ready to assist with any changes or troubleshooting. Review collected by and hosted on G2.com.

EPAY HCM software has a lot of "canned" reports with ability to make minimal adjustments to fit most needs, but it can be a little challenging to generate customized reports tailored for specific needs. Thankfully they have support staff to help. Review collected by and hosted on G2.com.

I enjoy working with the Customer Support Team. They are polite and patient, even if you ask the same question over again. The responses usually include screen print and examples, or they will call you and walk you through the functionality, which is helpful as it allows you to ask questions as you go. They truly do get to know the client and the business practices of the client which gives you confidence that your answer is the correct one the first time. As long as the underlying functionality already exists you can change the way the tools work with a few clicks. They have delivered a custom report writer which is a helpful tool. Review collected by and hosted on G2.com.

Like any SAAS model, you have to go through development and wait in a que for any customization. Review collected by and hosted on G2.com.

Online application is quite easy to use. Review collected by and hosted on G2.com.

Only issue with the service are the password reset requirements. Sometimes it seems that when I change my password the system doesn't accept the new one, but deactivates the old one. Review collected by and hosted on G2.com.

very helpful. and quick response time to getting the help i needed. i forgotten my password and there were fast to respond. then when i didn't understand the process they were quick to help by calling me and walking me threw the process until i got the situation handle. Review collected by and hosted on G2.com.

There are no dislikes at this time. great work! the only thing i would change is how love a review this was. it was very long and not fun to have to type up all the procedures and protocol it would have been more simple to ask yes and no question then all the typing to get a better score on this review thank you have a great day Review collected by and hosted on G2.com.

When on the rare occasion I do have to call in I am greeted by well trained individuals who know exactly how to fix my issue. Review collected by and hosted on G2.com.

Although there the most proficient people I have had the pleasure to work with. I find it hard to communicate, at times,understanding them. Review collected by and hosted on G2.com.

Epay is pretty user friendly - after being trained for 3 days, I was ready to jump in and start using it. We use Epay primarily for associates to clock in and out and manage the payroll process. The customer support is definitely better than average. I submitted a help ticket and received a response back within an hour. One quick phone call and my issue was resolved successfully. I like that I can pull a report very quickly showing all of my active employees - this has come in handy for a lot of different applications. Review collected by and hosted on G2.com.

The user interface could be a little better designed - for example, in the time cards section, there should be an arrow button to scroll through the pages of punches at the top of the page as well as the bottom. It would also be helpful to be able to have 2 screens open at once - I often need to look at an employee's time card and time sheet at the same time, but cannot currently do that. It would also be helpful to be able to change the date range while looking at an employees time sheet. Review collected by and hosted on G2.com.

It's almost like doing business with a small, family-owned business. Customer service reps are engaged, responsive and knowledgeable. I rolled my eyes when I saw that it was going to be a call back but my phone rang less than 5 minutes later and a few minutes after that my problem was solved. Thank you. Review collected by and hosted on G2.com.

The most recent customer service rep I talked to seem to be trying to stay on script. Occasionally we would both start talking at the same time because he had his lines written out for him so it was less like an organic, natural conversation. Review collected by and hosted on G2.com.

helpful part about epay is you log in and all your employee time and overtime if any is right there it does all your adding and show who is there and who is not you can also go back to your last pay log very helpful .employee id numbers are also there. Review collected by and hosted on G2.com.

so far i haven't came across a down side yet for me and my staff Review collected by and hosted on G2.com.

I like the ease of use, it is very easy to find and use, everything is presented in a very logical manner. Review collected by and hosted on G2.com.

There are no dislikes, as stated earlier it is easy to use, I can't think of anything about it that I don't like. Review collected by and hosted on G2.com.

Professional, Efficient, Supportive, and Knowledgeable! Review collected by and hosted on G2.com.

There’s nothing to Dislike! Completely Satisfied! Review collected by and hosted on G2.com.