The ability to have a central place for community information and access for Owners and Board members. Review collected by and hosted on G2.com.
The lack of a mobile app. It is difficult to do inspections and such onsite with crappy connectivity. Review collected by and hosted on G2.com.
110 out of 111 Total Reviews for Enumerate
Overall Review Sentiment for Enumerate
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TOPS ONE is user-friendly; I love it compared to Pro. Our team with One is very informative, helps in any way and is there for any questions we have. Review collected by and hosted on G2.com.
The only thing I have found that I don't like is specific areas; the cursor doesn't land on the following line, meaning I have to use the cursor to add what I need. Review collected by and hosted on G2.com.
The only thing I like about TOPS one is the ability to have a custom chart of accounts for each association. However, this can also create a lot of confusion if made too custom. Review collected by and hosted on G2.com.
TOPS One support is terrible. They're very slow and usually unhelpful. TOPS pay is confusing and hard to reconcile. Lack of reports and customization of reports. The software is not intuitive at all. Review collected by and hosted on G2.com.
Owner Access and communication is easy to access and utilize. Financial Reports are detailed a specific, easy to read for everyone. Review collected by and hosted on G2.com.
I would have to say not being able to go back I have to constantly open up a 2nd page to access information when doing deposits. Not being able to go back to original page with filters that were set. When calling support they have very little knowledge on the accounting aspect and provide incorrect information and it makes it hard for our bookkeeper to adjust things on their end for tax purposes. Review collected by and hosted on G2.com.
Financial reports: These can be customized and the ease of downloading multiple reports in one package. Review collected by and hosted on G2.com.
The GL code and description are in one column on the yearly spreadsheet. As such the number of characters to name the GL accounts is limited. Descriptions must be spelled out rather than abbreviated for clarity to the Board of Directors. Descriptions carried over to another line cause one-page reports to become unnecessarily multiple pages. There is another column containing the GL codes and so my recommendation would be to eliminate including the GL code in the description column. This is the case in Tops Pro. Review collected by and hosted on G2.com.
Our company is able to automated a lot of things which helps us focus on our clients more. It took some time to really learn the new program however LINDSAY ZEILSTRA has been an awesome help and source of information. Tops continues to add features that are very helpful and save myself and our company time. Review collected by and hosted on G2.com.
More information needed prior to the change from Tops Pro to TopsOne so we were fully aware of what it would take to be ready for the switch. Many of the areas that were lacking have been upgraded and continue to be. Our homeowners would like to see one email logins for all their accounts on the owner portal. Review collected by and hosted on G2.com.
Navigation. You can always track back to the last screen you were on as well as where you have been. The blue line aka my bread crumb trail is key when training board members on the system. They always get lost and this seems to be the biggest help. Review collected by and hosted on G2.com.
Integration. I feel that it always seems to be an uphill battle getting Tops one to integrate with other systems like smart banking strong room and com web ect . Review collected by and hosted on G2.com.
The TOPS support and staff actually take ideas from our company and implement them into the TOPS software. It has become our one-stop-shop for all of our work! I have been able to streamline almost all work items. The advanced portal has empowered our homeowners and has reduced the overall administrative workload. The ability to quickly navigate, create custom reports, run those reports, and present them to the board in a timely manner has been invaluable to us! Review collected by and hosted on G2.com.
There are a few features I still wish we could tailor a little more to our companies needs, but that doesn't outweigh the tremendous benefits of this software. I also think that the advanced portal should allow board members to send blast emails, but we love it! Review collected by and hosted on G2.com.
Integrated accounting and property management functions with easy access to info from anywhere, any device. Review collected by and hosted on G2.com.
Some features/functions could use further development or improvement. Missing, for example, is the ability to link/view/edit multiple properties to a single owner record so that the owner's balance and other information can be accessed from a single screen. Review collected by and hosted on G2.com.
It's hard to pick one favorite feature. One of the most helpful features of Tops One is the global accessibility to information within the system. Using the Global Search field anything can be easily located. Also, the ability to move between tasks is very streamlined, it's really very easy to move from taking payments, to posting payables, to accessing homeowners' accounts, with almost no lag. What I like most is its cross device functionality. I do most of my work on a PC, but in or out of the field tablets and smartphones can get things done. Owner Access is another great feature. It allow owners to view their accounts and make payments. Then finally is Tops Pay. The is seriously going to change our receivable process, making payment process (credit cards and ACH) integrate seamlessly from Owner Access to Tops One. Review collected by and hosted on G2.com.
What I dislike about Tops One is role assignment for users. Not everyone is going to have the same accessibility, and I like that, but when assign what can and cannot be done by someone, there's not a good way to see what they see or really know what they can do until they try it out and and let me know. One thing that I both love and dislike is that the product is web based. Which is takes courage to get used to. There's no locally accessible program, so if the internet at the office goes out, there's no access to Tops One. There's no app to down to anything. no inter, no Tops. But realistically, it's a minor concern for us because we do have pretty reliable internet at the office. And I don't think I've ever had an outage at home, the two places where I do most of my work. Review collected by and hosted on G2.com.
I like that I can quickly delete "Posts" made in error. The "Action" feature is everything. Also, I love that I can download a document and can share the document with everyone in the community. Review collected by and hosted on G2.com.
I wouldn't say I like when it switched over to a different community, and the system doesn't allow me to change it over to the right one. I want to do a simple switch without having to delete the "post" and start over. Review collected by and hosted on G2.com.
