Employee Navigator Reviews & Product Details - Page 2

There are so many positives about EN that choosing one is very difficult. I think the 834 file & Data Exchange and API may be my favorite because It saves me so much time from the manual process that I once had to preform. It is so easy to get the groups intergated with the carriers. Employee Navigator has thought of everything. Review collected by and hosted on G2.com.

I really don't have anything that I dislike, but I will give my least favorite. When I need to speak with someone on errors on file feeds. Can't just pick up the phone and speak with them, you usually send an email and wait on the response back from them. Review collected by and hosted on G2.com.

I use Navigator hundreds of times daily! Benefit Class and Plans make intellectual sense for every-day benefits professionals and make implementation for 87.5% of cases work like a breeze!! Customer Support is knowledgeable (kind, friendly and thorough!) and Features increase regularly. Review collected by and hosted on G2.com.

Transparently I would love to see more reporting on plans, rates when there are a significant number of both. When there are smaller cases, validating them on the site itself is easy. When there are TONS of both, reports are vital for testing. Additionally, being able to import classes for large cases (Divisions, Departments, Offices) and Zip Codes for large California cases -- entering them manually sometimes the same ones multiple times is frustrating. Review collected by and hosted on G2.com.

Simple to use, easy to navigate and find what I need and lastly the integrations are very helpful. Review collected by and hosted on G2.com.

Not having a mobile app has made it challenging for my team. Especially since it's more desktop than mobile friendly. Review collected by and hosted on G2.com.

User friendly- easy to do list and process to enroll employees- it is integrated with my onboarding /payroll platform Paylocity - so no manual need only validate the new user and employee get email direclty from Navigator. Employee have access to the platform to make personal changes too. I use the system weekly to finish onboard new hire - Review collected by and hosted on G2.com.

would love for employee to be able to retrieve their medical card or direct link to the medical site instead of having to go a seperate site for carrier Review collected by and hosted on G2.com.

The service is great! They are our subject matter experts, normally 1 call resolution and they really take the time to teach you how to use the application. We LOVE Employee Navigator and the people that answer the phones!!

The reason we love Employee Navigator is it reduces keypunch errors and billing problems. When the employee is entering their own demographic information and that is what is transmitted to the carrier it is likely to be right the first time. Review collected by and hosted on G2.com.

I don't really have any constructive feedback. They allow you to put ideas for improvements and suggestions on a list they review which is great. Anything I've had typically gets addressed. Review collected by and hosted on G2.com.

I love the enrollment tools that are available, and I love the ability to track history with Employee Navigator. I also enjoy being able to provide benefit statements as soon as employee has enrolled to show the "true value" of their benefits. Review collected by and hosted on G2.com.

I wish the reporting could be comprehensive at an agency level. If you could take that to the next level, the reporting would be great! Review collected by and hosted on G2.com.

the staff is always so friendly and always willing to help. They break down questions and provide step by step detail. If they are unsure they do not just say anything but will take the time to look into the question and provide a response that they have tested themself and know is 100% correct. Review collected by and hosted on G2.com.

I have not came across any negative feedback that I have. Review collected by and hosted on G2.com.

EENav is very user friendly for all users (broker, HR, employee) and has outstanding support. Online enrollment along with Open Enrollment is a big bonus for employees and HR. Intergration with carriers is a time saver. I find that the "timeline" comes in very handy. Reports give me everything I need. Review collected by and hosted on G2.com.

I really don't have any dislikes. Sometimes working through an 834 intergration might take more time than I expected, however that could be partly on me and no reflection on support. Review collected by and hosted on G2.com.

The best part of Employee Navigator is that it is easy to use and easy to learn for Brokers, Employers and Employees! Employees can easily navigate around the portal and open enrollments are very intuitive.

Employee Navigator's customer service is amazing! There is barely any wait time and everyone is always so helpful and friendly. Review collected by and hosted on G2.com.

If a client is already on EN, the amount of time it takes to rebuild by taking it over on a AOR could be eliminated. The PTO section could be more user friendly and the onboarding section could be more all-encompassing. Review collected by and hosted on G2.com.

I love that each client's portal can be customized to the level it can. This helps tailor the experience per group and ease of access for each client's employee base. The Support Center is also very responsive and helpful in getting answers and supplying resources for you to refer back to. Review collected by and hosted on G2.com.

I do not like that the address assignment is lacking, which seems like a basic function that should be there. I also dislike that there is not a central place to see all of the benefits that are offered and pricing so that when you are done building the products in the client's area, you have the ability to quickly look them over and check that everything looks good. Instead, you have to build a demo employee and run them through enrollment, then change anything that will adjust contributions and do it all over. It is a waste of time and, honestly, quite shocking that such a leading system doesn't have that ability. Review collected by and hosted on G2.com.