Zenefits Reviews & Product Details

Very user friendly, no frills, just a simple payroll system Review collected by and hosted on G2.com.

Could have had more usability features or if there were more features, they were not spelled out in detail. Review collected by and hosted on G2.com.

The interface is simple and clean and easy to navigate. It's user friendly for both the employer/admin and employees. I love that employees have the ability to interact with the portal autonomously to get the info they want and reduce the support requests for HR. Review collected by and hosted on G2.com.

Zenefits would be perfect if only it had dedicated support reps assigned to customer accounts. The amount of time spent getting new/random customer service rep up to speed with the backstory and context for a question can be rather inefficient and frustrating. The implementation process took longer than originally estimated, but that's fairly common with company transitions to new programs. Review collected by and hosted on G2.com.

Neat UI. Easy Navigation but is incomplete product Review collected by and hosted on G2.com.

While Zenefits may be a recognizable name in the payroll service industry, it has unfortunately fallen short in covering all aspects of W2 functionalities. My most pressing disappointment with this service is the inability to send donations directly from my pay check. This might seem like a minor issue for some, but for employees who are committed to charitable donations, this proves to be a considerable inconvenience.

Rather than having the streamlined process of automatic paycheck donations, employees are left with the cumbersome task of writing their own manual checks. So, there's the added wait time to file taxes, after which they will only then receive a tax credit. In today’s fast-paced digital age, where many payroll providers offer more advanced and holistic features, this seems like a missed opportunity by Zenefits.

For any employer who's prioritizing the complete satisfaction of their employees and wishes to have a comprehensive payroll system in place, I'd advise looking elsewhere. Review collected by and hosted on G2.com.

The technology is fine. It works. It is semi-intuitive Review collected by and hosted on G2.com.

The service is so atrocious it is abhorrent. The literally blow off meetings, ignore emails, gaslight and clearly have zero accountability internally. Literally pissing in the wind trying to work with them. Review collected by and hosted on G2.com.

The UI isn't half bad which will now change due to the TriNet acquisition. Review collected by and hosted on G2.com.

- Support ticket response times. It took them 11 months to get back to us on a tax issue.

- Lack of decent support at all.

- Not being able to pull certain reports that only support can.

- Certain integrations don't run well, like the Google calendar one.

- Loads of issues with FSA + HSA contributions not being added properly.

- Countless tax issues. We are a full service business and they are consistently late with tax payments that we always get notices from states. Review collected by and hosted on G2.com.

It's not an understatement. They got our 401k enrolled incorrectly. Payroll was wrong the first few weeks. Integrations break with updates (still not fixed after multiple open cases), we've had several customer success managers, one of which was let go and we were never notified of who the new one is. Support cases sit for days on end and are closed with no resolution or comments. What should take 5 minutes takes 3 escalations and a week to figure out. I have no idea how they retain clients with this level of incompetence. Review collected by and hosted on G2.com.

Bugs. Lots of bugs. Releases break things without notification to us so we end up calling in and learn that the recent release broke an integration or broke something else in the UI. We have an employee on leave and we have to actually email one person the same wage amounts to put for every single payroll period that the person is out. Manually. 3 days before payroll. They are a software company and we have to actually manually email a person the same information everytime. There is so much wrong I don't think there is enough room in this long format text box. Review collected by and hosted on G2.com.

Nothing, it doesn't offer anything that any other HR platform would not offer Review collected by and hosted on G2.com.

Poor customer service, constant back and forth on the email threads where they fail to actually read the content of the email? They just play dumb until they can close the ticket.

As HR head, I use zenefits all the time and the complaint has been ongoing from staff and from my side as well. Errors made on their calculation, which they admitted, but said they can't correct due to liability purposes so I had to redo the calculation manually from my side to correct the mistake. No apologies from their side, no credits whatsoever. Even the mistake was noticed by my employee and not by Zenefits. Review collected by and hosted on G2.com.

I like that I can streamline my onboarding and offboarding with the various integrations that we utilize in our productivity suite. This helps us maintain best practices for security and compliance. Review collected by and hosted on G2.com.

There are a lot of out of the box features that we don't fully utilize right now because we're a smaller company without a dedicated HR professional. Review collected by and hosted on G2.com.

- Ease of use

- Connects to other apps

- Reports are easy to use Review collected by and hosted on G2.com.

Has of right now I do not have anything that I dislike about Zenefits Review collected by and hosted on G2.com.

Zenefits houses all our core HR functions in one place - from payroll, to onboarding, to PTO, to benefits. We're a small team but we've still got to manage as many processes as a big organization. It's so great to have a platform that keeps it all running in sync without a lot of manual tracking, updating, calculating, emailing, and all that other stuff that we love to do. Review collected by and hosted on G2.com.

The new pricing tiers aren't my favorite, but the platform is still a great deal Review collected by and hosted on G2.com.