Employee Navigator Reviews & Product Details

I’ve found Employee Navigator fairly easy to use for maintaining employee information. We were given access to EN through our insurance company, and over the years we’ve become increasingly comfortable using its different features as we got more familiar with the system. There are a lot of reports and features. Many different patches that will allow EN to work with other software in some capacity, although most of the time not perfectly. Review collected by and hosted on G2.com.

Employee Navigator is pretty self-explanatory, but the amount of information contained in EN can be extensive. At times, it’s frustrating when it feels like there should be a report to extract certain details, yet I’m not able to find one that does what I need. It can also be cumbersome not having the ability to correct notes or details in an EE note—once they’re entered, they’re permanent. I’ve also found it difficult to verify open enrollment information against my payroll records, since not everything transfers from EN to ADP and vice versa. Review collected by and hosted on G2.com.

The automated updates across all of my carriers save me a lot of time, especially compared with having to make the same changes separately on each individual website. Review collected by and hosted on G2.com.

The interface feels dated and isn't always intuitive — simple tasks like updating an employee's information or running a report can take more clicks than they should. The learning curve for initial setup is steep, and the reporting options are limited compared to what I'd expect from a benefits platform. Customer support response times can also be slow when you need help with something urgent. I'm also not a huge fan of the reports set up and options. Review collected by and hosted on G2.com.

It’s very user-friendly, and everything is clearly labeled. We’ve really enjoy using it for our retirement plan, and it makes the process feel straightforward. Review collected by and hosted on G2.com.

You have to click through several screens just to get to where you need to be to upload files. There are too many steps, and it makes the process feel more complicated than it should. Review collected by and hosted on G2.com.

Employee Navigator has been an excellent platform for managing our employee benefits. The system is user-friendly, making it simple for both employees and administrators to navigate. Enrollment and updates are straightforward, and the platform provides clear guidance at each step, which has greatly reduced the number of questions we receive from staff.

From an administrative standpoint, it has streamlined processes that used to be time-consuming, such as onboarding, managing benefits, and handling open enrollment. The reporting tools are also a strong feature, giving us easy access to accurate data when we need it.

Overall, Employee Navigator has been a reliable and efficient solution that makes benefits management far less stressful. Our employees appreciate how easy it is to use, and we appreciate the time it has saved our HR team. Review collected by and hosted on G2.com.

The reporting functionality could be more intuitive, as there is a learning curve when navigating the system and locating specific information. Review collected by and hosted on G2.com.

It is a great software that houses both employee data and benefits. It is something that many benefit companies use and can help with EDIs or implementation. It works with most companies, their customer support is great. The Use for employees is very easy and to the point. Review collected by and hosted on G2.com.

I think sometimes EDI feeds can take awhile but that can happen with any software Review collected by and hosted on G2.com.

That we can integrate it with our HRIS system makes it a lot easier to update benefits during open enrollment. Review collected by and hosted on G2.com.

That we still have to manually input demographic information even though the information was pulled directly from our HRIS system. Review collected by and hosted on G2.com.

we use employee navigator to manage our benefits to employees. We integrated with our payroll system which made things much easier Review collected by and hosted on G2.com.

Employee Navigator is difficult to use and has many components in many different places. It is not an easy program to just pick up and use. Review collected by and hosted on G2.com.

We love employee navigator it is so streamlined to use and it is great that it integrates with our payroll system makes benefit management so much easier. customer service is wonderful as well. I use this system every day. Our benefit broker implemented everything for us but there were no errors in that process. Review collected by and hosted on G2.com.

Really the only issue i have with the system isn't even an issue with EN but out payroll systems limitation on connectivity with EN. it's a minor issue and one extra step so i don't mind it too much. no implementation issues. Review collected by and hosted on G2.com.

User friendly- easy to do list and process to enroll employees- it is integrated with my onboarding /payroll platform Paylocity - so no manual need only validate the new user and employee get email direclty from Navigator. Employee have access to the platform to make personal changes too. I use the system weekly to finish onboard new hire - Review collected by and hosted on G2.com.

would love for employee to be able to retrieve their medical card or direct link to the medical site instead of having to go a seperate site for carrier Review collected by and hosted on G2.com.

It's a good tracking app for all employees, new hires, terminated employees, housed all benefits plans, enrollments, reporting, ACA tracking.

User friendly.

AI support is taking over customer support, very fast and easy to access.

Integration is easy to set up with carriers, payroll vendors.

Easy and fast implementation process. Review collected by and hosted on G2.com.

It doesn't connect and integrate to all carriers. You'd have to pay a fee to set it if it isn't already set up. Review collected by and hosted on G2.com.