Ease is quick and user friendly for all employees whether they are tech savvy or not. Review collected by and hosted on G2.com.
I've had one continuing issue with Ease and not sure if it is on my end of their end. When sending the invite to new employees, the email is blocked by the server. Our broker is able to send it when it gets stuck though. Review collected by and hosted on G2.com.
The ability to instantly enroll new hires. A quick email will provide a new hire access to their benefit options as well as the rates for the plans offered in a few clicks. Review collected by and hosted on G2.com.
Reporting features seem to be a bit difficult to deal with. There is a lack of clarity and organization in a lot of the reports provided. The ACA reporting is also pretty glitchy, especially when it's an additional premium. Review collected by and hosted on G2.com.
The site if very user friendly for the user. Also, Ease is always working to improve the site and make things easier on the broker as well. Review collected by and hosted on G2.com.
In the past there were issues reaching a service rep early in the day. We're on the eastern time zone. Review collected by and hosted on G2.com.
When you put a client on Ease, it removes the paper shuffle and creates a user friendly experience for enrolling members to complete their benefit selections anywhere and its mobile friendly. Review collected by and hosted on G2.com.
As a broker, it would be nice to log in with the client and see real time what they are doing to help the clients that are technology challenged. Review collected by and hosted on G2.com.
All of my small group clients in one spot! If the HR and managers are doing their jobs adding new hires and terminations when they happen, this is the easiest thing that's happened to my agency ever!!!! Review collected by and hosted on G2.com.
Making the documents that you have uploaded available to all of the client accounts available.... so, if you need a document that is not in the Ease library, you can download it, which is great, but if I need the same document for my other clients, I need to re-download it? I'm still new to the program, so I don't count it against them. The great customer service makes up for it! Review collected by and hosted on G2.com.