Ease Reviews & Product Details - Page 94

Ease of use- no pun intended. Friendly UX and great support Review collected by and hosted on G2.com.

Not much, this has been a great system for new and seasoned HR professionals Review collected by and hosted on G2.com.

A big step up from our manual process, easy setup, mass uploads and helpful reporting. Review collected by and hosted on G2.com.

Would like to be able to mass send logins/reminders to logins, or have reminders sent automatically. Also, employees sometimes do not submit fully due to confusion they have on the final screen. Review collected by and hosted on G2.com.

I like that EASE is totally customizable. It works for clients of all different sizes and works with whatever medical & ancillary benefits they want to offer. Review collected by and hosted on G2.com.

I dislike that EASE isn't connected to all of the medical and ancillary insurance carrier partners. Review collected by and hosted on G2.com.

The accuracy and legibility of completed forms that go to the Carriers. EDI is getting better but there are still issues. Mostly with timing and having to lock the system during Open Enrollments, or errors on forms causing them to not feed at all rather than triggering for correction. Review collected by and hosted on G2.com.

Teaching/training the Admins at their place of business has been difficult and ongoing. We have ended up taking back all of the group admin from them, so that doesn't decrease our workload, as we hoped it would. Payroll integration is difficult. Review collected by and hosted on G2.com.

I like that I can put in a name, email and date of hire and it allows the employee to complete the process with just clicking the link I send them. I have had no complaints about the enrollment process, it seems to go smoothly every time. Review collected by and hosted on G2.com.

The only thing I dislike is that when an employee makes a change I don't receive an email stating that. The only email I get states changes have been made in the company. I wish it would tell me exactly who made changes, or logged in. Review collected by and hosted on G2.com.

EASE is an extremely user friendly platform. The support is excellent, always available and incredibly friendly staff. As a relatively new user, there is a lot to know to fully access the potential value of this tool for small groups management and to keep current with tasks for managing many different small groups and their employee benefits. I am constantly phoning in for assistance with some of the finer nuances of completing plan set up and/or managing the details of each plan/employee so that the accurate payroll deductions are reflected. The reps are extremely knowledgeable and know how to quickly fix the problems that often come up, usually due to my own shortsightedness when initially setting up a plan. Never do I feel that I have asked a stupid question or that I have made an irreversible error. All questions are taken in stride and calmly answered. Usually the fixes or the input I am given seems like magic. I ALWAYS know I am going to receive the solution to my problem and have a patient person explaining the best way to resolve it. EASE staff has never let me down once and I know I can rely on them for help as I learn all I need to maximize the potential of this amazing admin tool. Review collected by and hosted on G2.com.

Nothing! As a broker admin, I often have questions for EASE reps as I learn the platform. They always help me feel as though no question is stupid and walk me through what needs to be done. Review collected by and hosted on G2.com.

Ease was very user-friendly for our first electronic benefit open enrollment. Review collected by and hosted on G2.com.

The constant two verifications to log in were time-consuming. Review collected by and hosted on G2.com.

It's quite intuitive. Easy to set up, fairly easy to understand initially (which is always difficult when setting up a new system) Review collected by and hosted on G2.com.

Could be a little clearer on the accrual page. Sometimes it looks strange, especially when the accrual changes Review collected by and hosted on G2.com.

The system is very user-friendly. You don't need any instructions on how to navigate around. It captures all required information and is a great system. Review collected by and hosted on G2.com.

I would like to see more of a variety with carrier connections. Review collected by and hosted on G2.com.

Easy to find personal info and make changes when needed. Review collected by and hosted on G2.com.

Not being able to see the previous years election information. Not being able to customize a report completely. Review collected by and hosted on G2.com.