Ease Reviews & Product Details - Page 70

Very easy to navigate for administrators and employees. Review collected by and hosted on G2.com.

The integrations with benefit providers could be a little smoother. Review collected by and hosted on G2.com.

The program is very user-friendly and intuitive. It was easy to learn and navigate the system once we introduced it to our organization. Review collected by and hosted on G2.com.

I have not heard any complaints from employees. I am still learning it and may have more constructive feedback at a later time. Review collected by and hosted on G2.com.

The most valuable part of Ease has been able to eliminate so much paperwork. Review collected by and hosted on G2.com.

The downside of ease is the HR features, which we do not use, creating more steps when adding employees. Review collected by and hosted on G2.com.

The ability to send communications to employees and the ability to export plan compression data. Review collected by and hosted on G2.com.

I'm still learning how to use the system and have not found anything I truly dislike. It's pretty intuitive and easy to learn as you go. Review collected by and hosted on G2.com.

Not only does Ease make my job managing groups easier, but it looks nice to the client as well. Both admin users and employee-level users are consistently impressed with the ease of use of the Ease software.

I would not look any further than Ease for your admin needs.

The ability to run ACA data from the enrollmentsystem is HUGE for our larger clinets. Review collected by and hosted on G2.com.

Processing time on some feature requests is lengthy.

They previously had a document library feature that was fabulous, but it has been disabled now. Review collected by and hosted on G2.com.

Once the employees have used it one year it seems to go very smoothly and minimal questions/support needed during year 2. Review collected by and hosted on G2.com.

Sometimes remembering the password can be difficult. Although the password reset is helpful, it can be difficult for the employees to remember letter/number/character combinations that don't mean anything to them. Review collected by and hosted on G2.com.

It's actually easy for employees to follow. Review collected by and hosted on G2.com.

It's a lot of upfront work but it was worth it Review collected by and hosted on G2.com.

I like the clean employee interface. it is, for the most part, easy for employees to navigate. I like that it shows well in sales meetings. I feel like once we have someone on Ease it makes it much harder for them to leave our agency. Review collected by and hosted on G2.com.

I originally said there should be an Ease University where new agents can come to your office or do an online training for a week. The biggest frustration is the slow drip of learning as I call customer service or find mistakes that help me learn the system better. The hold times are also too long when calling customer service. The team that answers is normally very knowledgeable or finds the answer. Everyone is very friendly. But the hold times are too long. A few improvements. Allow an option for a "change" to be changed for every client. For example, I wanted to add the new option to be notified for eligibility changes. I have to go into each client & change it. There should be a "change all" field so I can change every client with a few clicks to now initiate notifications for every client. There should also be a "set up" setting so each new client can be set up the same & then just go in & edit rather than set up from scratch? For example, I have made benefit videos that are product specific. I embed those into various benefit like group life, short-term disability, accident etc. I want to be able to have those videos automatically added to a product if the product is added as a benefit. Now, I have to add the benefit & manually copy/paste each video into each product. It's time consuming & leads to risk of lack of uniformity across clients. A master setup template for each product would be solid. The most important change you could make. Add in something like walkme where a bubble pops up after each click letting the employee where to look & click next when using the system. This walk through could not just point to something that has to be chosen, but it could point to the benefit summaries, benefit comparison, reference to pdf fliers pertaining to the carriers or products etc. I meet with a lot of employees who are very untech savvy (their words). They come into benefit meetings and appear a little intimidated. They don't want to look stupid. Help them to be more comfortable by walking them through it. A hurtle to the system is the "use it at open enrollment and not log in again until next open enrollment." Why not create and set up an automatic email drip that we can elect into for our clients. So the system sends emails to employees over the first few weeks to log in so that they get required to use the system a few times over the first few months. I think this will drastically increase employee adoption and acceptance. I would do the same for the HR administrators who are using the system as our agency clients. They also either really buy in or resist the program. I have had success when I have met with a new HR person, show him/her the system, do a screen share a week later & another a week later. By then, they have bought in & are usually using the system. Why not have a service where an Ease trainer reaches out to a new client or new HR administrator and does a quick series of screen shares to help train the new administrators. Again, we could opt in (or out) & know that an expert was handling this for us better than we are able to. Overall the system is very good. I would be better at it if I was in it all of the time. I am a P&C and benefits agent so I don't work on benefits exclusively. Your system is easier for benefit-only agencies. If you can make it really easy for agencies who have a business spread like mine, you will greatly expand your reach. Thanks for making a great product that really become crazy good. Review collected by and hosted on G2.com.

I currently use Ease as an administrator and I love how much information I can add to each employee. Review collected by and hosted on G2.com.

It seems to be constantely changing the format of the website. Review collected by and hosted on G2.com.

Ease makes onboarding easy and time-saving for both the employer and employee. Ease also makes the benefits process trouble-free. I also like the visual presentation of Ease. It's easy to see the menu options and find what you are looking for. I am able to locate all employee information quickly and without frustration. Review collected by and hosted on G2.com.

Presently, there is nothing I dislike about Ease. I cannot think of anything I would change to improve the system. Review collected by and hosted on G2.com.